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John,

Some members use email clients to compose and read messages and
others simply use the web interface. It is the latter group who are
sometimes having difficulties distinguishing between new text and
quoted text in messages posted to our group.

The site attempts to detect bottom-quoted or top-quoted material and hide it beneath an elipses (...) button. See the example of J's reply to you, where her quote of your message is hidden. Click the button to see your text:
/g/GroupManagersForum/message/2015

For in-line quotes in plain-text messages (like this one) the quotes are marked with a light gray bar on the left. See this unrelated message of mine:
/g/GroupManagersForum/message/2011

This arises because of the way some members who use email clients
format the quoted text in their response.

There are two "standard" ways of marking quoted material in email user interfaces ("clients" or "apps"): in HTML messages using the blockquote element; and in plain text like this one using the right angle bracket character > along the left edge. The site converts the plain-text form to blockquote.

As you note though, many users (and user interfaces) do other things. Including indentation and/or changes of color or font.

You might have a look at the "Normalize HTML Emails" option in the Message Formatting section of your group's Settings page. If you have that box checked then color or font changes won't be shown on your group's messages on site. If that's how some of your email client using members are marking quoted material this may be the source of the problem. But then I think this option would affect members that read by email as well.

I have been asked if it is possible using a group setting, to
automatically highlight quoted text in email client responses so that
readers who use the web interface can make the distinction between
new and quoted text. I can't find such a setting if it does exist.

There is no group setting to highlight quotes more aggressively than it does already: using the light gray bar on the left as the rendering of blockquote elements for inline quotes; nor any controls for the hiding of top- or bottom-quotes under elipses buttons..

If it isn't possible, is this a question that could be directed to
the Beta@ Group.

There, or to [email protected] if you have specific examples where the top- or bottom-quote detection for elipses is failing.

If you don't have any specific examples to cite it will be difficult for support (or members of beta@ for that matter) to imagine the difficulty your members are complaining about.

Shal