开云体育

Judy . . .

On Sun, 6 Oct 2019 09:15:31 -0400, "Shadow Grafix"
<shadowgrafix@...> wrote:

I own a senior group (not high school, senior citizens) and on occasion their messages are sent to the spam folder and when they try to delete the spam messages, it kicks them out of the group? Is there anyway I can disable that spam function for my group? Judy

Unfortunately for them, it's an agreed-upon protocol many forums and
group sites have made with various email providers as a protection to
the users.

The members will have to lean to train their spam folders
appropriately and also to not delete groups.io messages in the spam
folder.

Web sites which do not adhere to this arrangement often find their
sites blacklisted, so this can't be turned off. It's the duty of the
members to see that their email is routed correctly and to not delete
those posts from the group.

They do get a link to reactivate their membership.

For a group like this, I would recommend sending out a special notice
often (at least monthly if not more often) explaining this and mention
that you are willing to help them learn how to set up their spam
filter correctly if you are willing to do so. For Roadrunner email,
just turn off the spam filter and have it send everything to the inbox
with the label SPAM added to the subject line. That way nothing
important ends up in there and you get a heads-up that a message MAY
(or may not) be spam. That's how I have mine set up. For other email
services, you'll have to learn how to handle those on an individual
basis but if it's important, it would be worth your while to help them
that way.

For now, I would send out an email about not marking messages as spam
nor deleting them from the spam folder if they are group posts. Then
you can work with them on an individual basis as this comes up.


Donald


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