Lavon,
Meaning they need to go a period of time without getting any mail from
the group due to a problem they are having.
If a member needs or wants your help with that you can do it for them. Find the member in your group's Members list (use the Search box if you have a lot of members).
Then you can put a check in the box on their row and use the Actions menu (at the bottom of the page) and select Change Email Delivery. In the Pop-up dialog choose No Email, or Special Notices Only, and click the Change button.
Or, you can click on their row (somewhere aside from the checkbox) and that will open their Membership page. Scroll down to their Email Delivery section then choose the appropriate setting. Then scroll to the very bottom and click the Save button.
When they are ready to resume receiving messages you can repeat those steps to restore their preferred active delivery setting.
Shal
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Help:
/static/helpMore Help:
/g/GroupManagersForum/wikiEven More Help: Search button at the top of Messages list