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On Sun, Jul 21, 2019 at 07:06 AM, Paula K. Parker wrote:

She says that when she hits "reply all" she gets a message that "it isn't valid."

I checked her subscription, her email history, and everything seems fine. What should I do next?

Paula -- You should next ask her a bunch of questions to help narrow down the possibilities. What service (provider) is she using for email? What email client (software) does she use? Is incoming mail from groups.io being rewritten for DMARC purposes (does it say "from groups.io" in the From field -- see?/static/help#dmarc). Has she tried simply hitting "reply?" Can she forward an actual screenshot of the error?

Frankly, "it isn't valid" doesn't tell us (or you) very much...we don't even know what "it" is yet. Help will probably not be forthcoming until she gets a little more explicit than that.

Hope this helps,
Bruce
--
The system Help is your friend.??/static/help