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On Thu, Jul 18, 2019 at 02:44 PM, Shadow Grafix wrote:

The test revealed that in the email you see an X with a box around it and the attachment is a link. It shows fine in the message archives.

Judy; Although you didn't answer the questions I posed I think there is a major clue in the sentence you passed on from one of your members, and I think I have just about managed to interpret other comments to "sort of" work out (some of) the answers I was looking for.?

You included an attachment showing your Attachment Settings, but in fact there are others that are also important. Further down the Settings page there is a section for Photos. See this:


The important setting here is Max Size in Email. What is yours set to? If it is set to No resizing then you may find that the graphics being uploaded are enormous which will sooner or later clog up your storage, depending on your group "type" and thus the available storage limit. I am a little relucant to suggest a specific size for you; it may take some experimentation on your part to find the smallest size that gives an acceptable image to Subscribers.

There is also a relevant Setting that Subscribers have to set for themselves; you cannot do it for them. The Groups.io Help Page includes the following paragraph:

Max Attachment Size allows you to opt out of receiving attachments that are larger than a limit you set. This is useful if you have a metered or limited connection, or limited storage space for attachments. Instead of receiving the attached file, you will receive a link to it so you may open it from the group's web pages.

The underlining is mine and is added for emphasis because your "reporter" mentioned receiving a link. This setting can be found by each Subscriber by going to their Subscription page, and scrolling down to Adanced Preferences. There is an arrow at the right hand side, which when clicked reveals this:



Scroll down this section until this appears:


Again I don't want to make any recommendation, but if set to too small a size the result will be that a link is sent rather than the attachment itself.

In all cases when any Setting is changed it must be followed by clicking on Update Group in the case of the Owner/Moderators' Settings page or by clicking Save in the case of the Subscription page. Both functions are at the very bottom of their respective pages.

I strongly suggest that you check your storage used using the guidance in the GMF wiki here; Scroll down the page to find it. I also strongly suggest that you go to the Photos section on your web UI and have a look at Emailed Photos to see if the attachments are properly visible there. By further examination you will be able to determine their "file sizes", after which you should be better able to judge what the setting for Max Size in Emails ought to be.

I think that just about covers things... for now anyway.

Chris