Shal -
I just transferred a group that contains a lot of older guys. They're at least marginally computer literate, but not real sure of themselves. These are important members because these are the ones with the historical knowledge and the stories to tell, so I don't want to lose them. To that end I've created a detailed step-by-step process to log into the web page and set a new password for the first time. I'll include them following this note. I have one member who's tried to get logged in several times, but he says when he clicks on the link, he always winds up back on the main page (the elephants). He understands the immediacy issue, and responds as soon as he gets the login message. I'm suspecting he's having some kind of delay so that he's not opening the link until after the Cinderella half hour has expired.
Has anyone else run into this? Does anyone have any ideas about this. I thought about taking this to Mark, but I thought I'd air the problem here first to see if anyone had any ideas.
Dano
Below are the instructions he's working from:
1) Go to
.
2) Click on the blue ''Log in'' box in the upper right.
3) Enter your email address in the ''Email Address'' box. *** DO NOT enter any password!! ***
4) Click on "Forget your password?" under it.
=[ The next three steps may or may not occur. If they do, just work through them. If they don't, you'll be taken to 5). ]=
4a) This will open a new window titled ''Send Log In Link''.
4b) Enter your email address
4c) Then click ''Email link to log in''.
5) That will give you a message that says ''An email has been sent to you with a link to log into your account.''
6) Close the window and groups.io.
7) Check your email right away. Within about five minutes or so you should get a message titled ''Link to log into Groups.io''. If you don't find it after 10 minutes, check your spam filter.
8) Open the message and click on the link. NOTE: The link is only good for a half hour. If you get the message but it's been too long and the link has expired you can just start again at 1).
9) The link will take you to your subscriptions page at groups.io.
10) On the same page, near the right end of the blue bar is your username or email address. Click on the down triangle following it.
11) This will open up a menu with your email address, the option ''Account'' and the option ''Logout''.
12) Click on ''Account'', and you will be taken to your master Login page. Your email address will show in the ''Email'' box. Below it is a ''Password'' box. Enter a password of your choice. It must be at least six characters long. Try to make a good password, and WRITE IT DOWN or otherwise remember it.
13) Then click on ''Change Password''. You have now set your password, and you should remain logged in for a number of days unless you log out.
14) If you get logged out, you can log in by clicking the ''Log in'' box to the right on the blue bar and putting in your email address and password that you wrote down.
D R Stinson