I have a subscriber trying to mute a topic, let's say subject is?"Wednesday Meeting".? He clicks on "mute this topic" and confirms. A week later the same message shows up in his email. He says he looked at muted topics?and the message "Wednesday Meeting"??is muted multiple times. Looking at all messages to my group I find the weekly message "Wednesday Meeting" each week.. Interestingly it always shows up a new message, never in an existing?topic "Wednesday Meeting". The subject lines are identical, not sure why it would not show up as a topic with multiple messages.
I tested "mute this message" in a test group and it works just fine. Both messages with subject "Test mute this message" showed up in a single topic with 2 messages. My muted subscription did not receive the second message..
Any ideas?