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On Wed, Feb 13, 2019 at 03:06 PM, Allison Schaefer wrote:

I'm new to Groups.io and I manage two groups.? We have had issues with a) people sending emails and these messages not showing up under "messages" in the group and b) group members not getting emailed when new messages are sent.? This happens in both of the groups I manage (some people are members of both).??

What would be the most common reason for this happening?? Group or user error??

These are very broad questions with no simple answer.

The most common source of the first problem is user error, meaning incorrect message addressing. The proper address at which to post messages can be found among the Group Email Addresses on the home page of each group/subgroup (look under "Post").

Note also there was some groups.io system downtime over the weekend. A handful of users may have attempted to post during that downtime. I believe groups.io was bouncing messages then, but a few may have landed in the bit-bucket.
?
The most common cause of the second problem is some sort of intervention or downtime by the subscriber's email provider. Go to Admin>Members and select Bouncing from the blue pull-down menu. Much information on groups.io bounce handling can be found at /static/help#bouncing?

Now open a subscriber's user record (click on it). At the top of the resulting page is a button labeled "Email Delivery History." A click on that button should give you some idea of whether there have been any other kinds of message delivery problems.

Note that even if delivered, group messages may subsequently be diverted to the subscriber's spam or junk email folders. The only way to determine if that has happened is to have the subscriber open those folders on his end and look.

Having said all that, these are only the most common sources, and may not apply to your situation. Any information you can provide to narrow the scope will help us to provide a better response.

Hope this helps,
Bruce
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The system Help is your friend.??/static/help