Re: Message Blocked Due to Spam Content
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I am having similar issues with my very large community.? Most of our community uses gmail so the?
provider is Google, ie, not exactly a "provider worth using".
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Could it be the DKIM keys need to be updated?
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It sounds like this issue is happening to other groups as well as mine, so perhaps the Groups.io team and the?
Gmail Support team need to work together to solve this.
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Frank
On Tue, Feb 5, 2019 at 10:58 PM Shal Farley < shals2nd@...> wrote: Bill,
?> Any quick easy fixes?
Alas, no.
?> User says they do not have any spam rules.
That doesn't matter.
A normal service-provider spam filter, or filters made by the user,
wouldn't cause the messages to be rejected. Instead they'd divert the
messages to the user's Spam, Junk, or Trash folder.
A service-provider filter that rejects (rather than diverts) spam
messages is a bit of an anomaly. The user will have to show that
response Reason to the technical support of their service provider and
demand that the provider whitelist Groups.io, or at least your group, so
that the user can receive your group's messages.
In my opinion, if the service provider is unwilling or unable to do
that, then they aren't a provider worth using. The user will never be
able to trust that the provider isn't rejecting other valuable messages.
And worse, the user would never know because most senders don't provide
a mechanism to learn that messages were rejected.
Shal
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Frank Greco