Re: Group member has "No subscriptions"
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On Wed, Nov 21, 2018 at 10:14 AM, A and M Parker wrote:
One of my group members is unable to access the Groups.io website as when she accesses the site she cannot access anything. I have asked her to click on anything at the right hand end of the blue bar - she sees her name and when she clicks on it she gets the response that she has "no subscriptions".If she's getting "no subscriptions," then she didn't click on her name...that would come up if she clicked on "Your Groups." How do I help her please? I have not seen this situation in any emails to this group or have had it reported to me by any other of my group? members.Most likely, she is logged in under the wrong email address.?Find her member record in your group (Admin>Members) and find out what email address is subscribed. Send her that with instructions to pull down her name at upper right and select Logout. If she logs back in using the correct email address she should then be able to access your group content. Hope this helps, Bruce P.S. This is such a frequently asked question that I can't believe we don't have a wiki entry for it yet. I will start one. -- The system Help is your friend.??/static/help |
Bruce