From: Brian Vogel
Most e-mail clients and web interfaces (mobile is, indeed, a thing of its
own and would require more research) have relatively straightforward
ways to classify or declassify messages as spam.
I don't think we should be trying to take a tutorial style approach so
much as making users aware that they need to find out how their
e-mail interface of choice can classify/declassify a given message as
being spam and what whitelisting is and that they should consider
using this mechanism for their e-mail interface of choice when they
get the welcome message.
This presumes that users are (1) capable of understanding, and (2) willing to expend some effort on their own
My own experience suggests that even in relatively motivated groups, one or both of those conditions will often not be met.
I also know that many will ignore this information, but at least it will
have been presented. I get really frustrated when people complain that
"well, they don't know that" when you've included the information, in
writing, and it's not buried in a message that looks like a legal contract
Prepare to spend a lifetime of being frustrated.
