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On Sun, Oct 28, 2018 at 12:55 PM, Norman Pierson wrote:
As a paid group, I'd appreciate a way to have my membership get on the website easierSeeing you have put it that way, can you explain exactly what about the current system is not easy? As Barb M said in a posting "...I explain that the "login link" option is only a temporary login and urge them all to just set up a permanent password like they have to do for almost everything else on the internet (bank accounts, merchant accounts, etc.). Since we moved to GIO, I haven't had a single member complain about this..." The implication underlying compaints about "difficulties" in using the web UI, or having to log in every 30 days is that those having these difficulties don't use the internet for anything else; apart from the broad examples of bank accounts & merchant accounts it would seem that there is a large cohort of people for whom ebay and Amazon are utterly foreign territory that is never visited for fear of the dragons that abound. If people are capable of sending and receiving emails on group business then they are perfectly capable of setting up a permanent log in to speed up access every 30 days, unless of course they are allowed to develop the mindset of not being able to do it because some others assure them it is too troublesome.? I do not think it is unreasonable for there to be an expectation of an adequate level of understanding amongst the members of various groups. As Owners & Moderators we should accept that we must take the time and trouble to find out as much as we reasonably can about the workings of Groups.io so that we can offer some help to our members on those occasions when they really cannot sort it out for themselves. I don't know, but strongly suspect, that Mark designed the overall operating system on the basis that there would be sufficient understanding on the part of Owners, Moderators, and Members to be able to use Groups.io effectively. He cannot, IMHO, be expected to deskill it completely; it simply should not be necessary. As it happens the GMF wiki has a better section on the subject of log - ins and related topics than the official Groups.io help section does. (Follow the link and scroll down the page a bit). There is nothing to stop a group owner or moderator copying it, (or the relevant part of it) to members who wish to set a permanent password or who wish an explanation of how the 30 day rule operates. There is nothing to prevent moderators copying it into their own wiki sections, although until your members have their web UI access sorted out they will not be able to read it! (I cannot recall if the GMF wiki is publicly accessible or not; if it is then members can be simply sent a link to it.) The GMF exists to provide "mutual aid" after all. Chris |
