You still seem to have the cart before the horse:
Don't understand how I have the cart before the horse, here.? We may be wrangling with semantics, here, but the end result (whether we say the action is telling groups.io the list member doesn't want the message, or, the list member is marked as a spammer, whatever), the list member in the end is ruthlessly unsubscribed. ? I find this action excessive, extremely unusual, and frankly off-putting to those who are understandably unfamiliar with this severe action.? It just doesn't happen on any other forum or chat list I am aware of.? So, my list members are shocked when it does.? Poor customer service in my mind that can be much better managed by my suggestion of putting list members in "suspension".?
This I disagree with. If the member doesn't figure it out it then it doesn't get resolved. I'm reasonably certain that's why Mark hasn't relented on the existing policy.
Nope, not at all.? Especially if an auto notice is sent to a an unsuspended list member that they were restored by their list mod, and their suspension was due to marking a Groups.io list message as spam.? This is easy peasy to set up, coding-wise.? You solve all problems here:? You stop putting off list members by the severe unsub action, you make it easy peasy for list mods to restore someone, and you serve up some list member education.? I think this is a much better option.
We (GMF) have an opportunity to have an impact on the help pages. Mark has proven receptive to adopting sections of our Mock-up into the official help. All it takes is someone with the skill, time and gumption to write it. Admittedly, all three are in short supply...
I hate to say this, but is applies:? NOT MY JOB.? This is Mark's job.? This is his product.? Many are paying for the product.? Provide a high quality product, and that should be created by the owner of the product.? Sorry, Shal, but if I were to sell a product, I would not ask for my customers to spend their time developing it, themselves. Providing feedback, sure.? Writing the Help files?? That's Mark's job.? You know I love you to pieces, and you are our stalwart Groups Managers List Mod/Owner, with the patience of Job, but this is preposterous in my mind.? Make your product good. Make it better.? Make it outstanding.? YOU need to make it, not your customers. Oy.?
4.? Sending the resubscription email is ineffective at best, worthless at it's worst.? Why?? Because guess where it goes, now??? To the unsubscribed person's Junk/Spam folder.
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I only have a sample of one. In the exactly one case of one of my group members (outside of GMF) being unsubbed for spam, that member resumed his subscription on his own without prompting from me. He's in the 60+ age group, but I don't know what his level of computer skill is. So a blanket statement that it is ineffective doesn't jive with my limited experience.
I have had multiple list members reply to our private emails that we send, when we get the auto notice a list member was unsubbed due to marking a message as spam.? We warn them to look in their Spam folder as well as their Inbox for the auto restore message from Groups.io.? We've gotten several "thank you's" from list members to tell them to look in their Spam folder, as that's exactly where the auto restore message went.? Hence why I mentioned it.? It has happened frequently with my unsubbed members.? And, of course, it's going to go there, as they've just told their email program and/or ISP that messages from Groups.io are spam.? That has been my experience.? I don't think this has anything to do directly with the age of the list member, but more to do with how email programs/ISP's respond to this action.? Some are Johnny on the spot to blacklist Groups.io, others not so much.
Lastly, thanks for letting me vent.? Again.? I hate this function of Groups.io if you can't tell.? I love just about everything else about Groups.io, which is why I left Yahoo Groups, and moved my two large lists over.? I loved Yahoo Groups original structure, and when I found that Mark was the originator of Yahoo Groups, that bolstered my decision.? There are a few bells and whistles I'd like to see added, such as being able to individually set your Sort function for Photos, Files, LInks, etc., add the ability to add Comments for photos, add a Photo enlarge option, so you can click on a photo and it will enlarge, but those are minor things.? This unsub function really needs to be modified.? It is such a pain, and I think it creates bad will with Groups.io members.? My 2 cents, and I promise I'll stop griping about it, said my piece.
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Patty S.
Patty Sliney