¿ªÔÆÌåÓý

Re: action on support tickets


 

Shal,
You are correct, the Pricing Page used to say that premium groups got priority. I asked Mark about that when I noticed that it had disappeared, and he confirmed that he had removed that line.? His reply to my email:

"I do my best to respond to premium groups as quickly as possible, and prioritize that over free groups. But I did not feel comfortable committing to that in the (rare) cases that I'm on vacation or otherwise delayed from responding to support email."

I was very comfortable with his response, and I have begun moving my groups over with a premium membership.? I can also confirm that the $110 was worth every penny to make my life as an owner much easier and expect that it will be a very worthwhile investment for our group.
Beth

Join [email protected] to automatically receive all group messages.