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Email lost from iPhone 6s Plus


 

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Greetings,

My Mail app suddenly opened only as a blank black rectangle; no mailboxes appeared. I tried closing, then reopening the app, with no change. I then shut down and rebooted the phone. When I reopened Mail, everything was gone from my Inbox and VIP mailboxes.

I can still send and receive email. Incoming hostname is “”; outgoing is ".”

iOS version is 13.2.2.

Can I retrieve my vanished mail? If so, how? Restore from a backup?

Thanks for your help.


Cheers,
Marc


 

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On Mar 10, 2020, at 12:57 PM, Marc Reavis <shirasagi@...> wrote:

Greetings,

My Mail app suddenly opened only as a blank black rectangle; no mailboxes appeared. I tried closing, then reopening the app, with no change. I then shut down and rebooted the phone. When I reopened Mail, everything was gone from my Inbox and VIP mailboxes.

I can still send and receive email. Incoming hostname is “”; outgoing is ".”

iOS version is 13.2.2.

Can I retrieve my vanished mail? If so, how? Restore from a backup?

Thanks for your help.


Cheers,
Marc

Is this an earthlink email account? Just for grins, could you verify that you see your email on earthlings web mail site?

Dave


 

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Have you tried rebuilding mailboxes? Choose a mailbox, then the bottom of the Mailbox menu. I don’t know if you can do many at once, but try it one at a time.


On Mar 10, 2020, at 2:57 PM, Marc Reavis <shirasagi@...> wrote:

Greetings,

My Mail app suddenly opened only as a blank black rectangle; no mailboxes appeared. I tried closing, then reopening the app, with no change. I then shut down and rebooted the phone. When I reopened Mail, everything was gone from my Inbox and VIP mailboxes.

I can still send and receive email. Incoming hostname is “”; outgoing is ".”

iOS version is 13.2.2.

Can I retrieve my vanished mail? If so, how? Restore from a backup?

Thanks for your help.


Cheers,
Marc

Barry Austern





 

开云体育

As it’s an imap mail protocol, are the emails not available on the server?

?

--

Vincent Winterling

Vineland, NJ

?

From: [email protected] <[email protected]> On Behalf Of Marc Reavis
Sent: Tuesday, March 10, 2020 2:58 PM
To: [email protected]
Cc: Marc Reavis <shirasagi@...>
Subject: [macsupportcentral] Email lost from iPhone 6s Plus

?

Greetings,

?

My Mail app suddenly opened only as a blank black rectangle; no mailboxes appeared. I tried closing, then reopening the app, with no change. I then shut down and rebooted the phone. When I reopened Mail, everything was gone from my Inbox and VIP mailboxes.

?

I can still send and receive email. Incoming hostname is “”; outgoing is ".”

?

iOS version is 13.2.2.

?

Can I retrieve my vanished mail? If so, how? Restore from a backup?

?

Thanks for your help.

?

?

Cheers,

Marc


 

开云体育

Vince,

Thanks for your reply. No, the missing emails are gone from my Earthlink webmail Inbox; all that appear there are the emails I’ve received since the loss yesterday.


Cheers,
Marc

On Mar 11, 2020, at 5:10 AM, Vince Winterling <vincentwinterling@...> wrote:

As it’s an imap mail protocol, are the emails not available on the server?
?
--
Vincent Winterling
Vineland, NJ
?
From:?[email protected] <[email protected]>?On Behalf Of?Marc Reavis
Sent:?Tuesday, March 10, 2020 2:58 PM
To:?[email protected]
Cc:?Marc Reavis <shirasagi@...>
Subject:?[macsupportcentral] Email lost from iPhone 6s Plus
?
Greetings,
?
My Mail app suddenly opened only as a blank black rectangle; no mailboxes appeared. I tried closing, then reopening the app, with no change. I then shut down and rebooted the phone. When I reopened Mail, everything was gone from my Inbox and VIP mailboxes.
?
I can still send and receive email. Incoming hostname is “”; outgoing is ".”
?
iOS version is 13.2.2.
?
Can I retrieve my vanished mail? If so, how? Restore from a backup?
?
Thanks for your help.
?
?
Cheers,
Marc


 

开云体育

Have you talked to Earthlink? Do you have a backup to restore?

?

--

Vincent Winterling

Vineland, NJ

?

From: [email protected] <[email protected]> On Behalf Of Marc Reavis
Sent: Wednesday, March 11, 2020 12:08 PM
To: [email protected]
Cc: Marc Reavis <shirasagi@...>
Subject: Re: [macsupportcentral] Email lost from iPhone 6s Plus

?

Vince,

?

Thanks for your reply. No, the missing emails are gone from my Earthlink webmail Inbox; all that appear there are the emails I’ve received since the loss yesterday.

?

?

Cheers,

Marc

?

On Mar 11, 2020, at 5:10 AM, Vince Winterling <vincentwinterling@...> wrote:

?

As it’s an imap mail protocol, are the emails not available on the server?

?

--

Vincent Winterling

Vineland, NJ

?

From:?[email protected] <[email protected]>?On Behalf Of?Marc Reavis
Sent:?Tuesday, March 10, 2020 2:58 PM
To:?[email protected]
Cc:?Marc Reavis <shirasagi@...>
Subject:?[macsupportcentral] Email lost from iPhone 6s Plus

?

Greetings,

?

My Mail app suddenly opened only as a blank black rectangle; no mailboxes appeared. I tried closing, then reopening the app, with no change. I then shut down and rebooted the phone. When I reopened Mail, everything was gone from my Inbox and VIP mailboxes.

?

I can still send and receive email. Incoming hostname is “”; outgoing is ".”

?

iOS version is 13.2.2.

?

Can I retrieve my vanished mail? If so, how? Restore from a backup?

?

Thanks for your help.

?

?

Cheers,

Marc


 

开云体育

Or is there a chance that you accidentally deleted them but have not emptied your trash? Might be worth a look at your trash folder.

Bill

On Mar 11, 2020, at 12:39 PM, Vince Winterling <vincentwinterling@...> wrote:

Have you talked to Earthlink? Do you have a backup to restore?
?
--
Vincent Winterling
Vineland, NJ
?
From:?[email protected]?<[email protected]>?On Behalf Of?Marc Reavis
Sent:?Wednesday, March 11, 2020 12:08 PM
To:?[email protected]
Cc:?Marc Reavis <shirasagi@...>
Subject:?Re: [macsupportcentral] Email lost from iPhone 6s Plus
?
Vince,
?
Thanks for your reply. No, the missing emails are gone from my Earthlink webmail Inbox; all that appear there are the emails I’ve received since the loss yesterday.
?
?
Cheers,
Marc
?
On Mar 11, 2020, at 5:10 AM, Vince Winterling <vincentwinterling@...> wrote:
?
As it’s an imap mail protocol, are the emails not available on the server?
?
--
Vincent Winterling
Vineland, NJ
?
From:?[email protected]?<[email protected]>?On Behalf Of?Marc Reavis
Sent:?Tuesday, March 10, 2020 2:58 PM
To:?[email protected]
Cc:?Marc Reavis <shirasagi@...>
Subject:?[macsupportcentral] Email lost from iPhone 6s Plus
?
Greetings,
?
My Mail app suddenly opened only as a blank black rectangle; no mailboxes appeared. I tried closing, then reopening the app, with no change. I then shut down and rebooted the phone. When I reopened Mail, everything was gone from my Inbox and VIP mailboxes.
?
I can still send and receive email. Incoming hostname is “”; outgoing is ".”
?
iOS version is 13.2.2.
?
Can I retrieve my vanished mail? If so, how? Restore from a backup?
?
Thanks for your help.
?
?
Cheers,

Marc