On Feb 17, 2020, at 12:40 PM, McAllister wrote:
My wife's printer is a Brother MFC-J485DW.
The printer doesn¡¯t recognize a brand new Yellow cartridge. It continues to complain that the Yellow cartridge is out of ink. We also tried a second new cartridge. Same effect.
What might be the problem? Is there anything else we should try?
Is the yellow cartridge a genuine Brother cartridge or a third party cartridge?
If a Brother cartridge, I'd consult Brother. If they can't make it work, I'd ask for a refund or replacement of your entire printer, since that means that it is defective.
If it is a third party compatible cartridge, I'd consult with the company that makes that cartridge, and at minimum request a refund for that cartridge.
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Randy B. Singer
Co-author of The Macintosh Bible (4th, 5th, and 6th editions)
Macintosh OS X Routine Maintenance
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