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Re: ZOOM lanuguage interpretation fail #technology

 

Hi Sara,

That sounds very painful, and I'm sorry to hear that happened during your?Zoom meeting.? A similar experience happened to me 18 months ago where I passed the host to someone else and they couldn't launch language interpretation.? The difference for us is that we did not pre-assign interpreters; they arrived like regular participants and then I assigned them to each language channel before passing the host.? My best guess at that time is that passing the host was the cause of the problem, however for you passing the host seemed to be a solution.

When you pre-assigned interpreters, I expect that they get a personalized Zoom link and that all they need to do is to click on it.? When that interpreter got kicked off, if they had a personalized link, I would expect that they could have clicked it again to become the interpreter again, however I'm not sure if the process works like that.

In your situation where you said "I can click on 'add interpreter' and try to do it manually but then the button with 'update' turns grey and I can not click on it." maybe from Zoom's perspective, there was nothing to update, because that person was already assigned as an interpreter in a specific language.? I would not be surprised if a bug like that was happening.

Ending the meeting and re-starting is the solution I would have tried after passing the host like you did.? Knowing that you're doing everything you can allows you to tell everyone that we're going to restart the meeting, and that's just the way it is in 2022 where there are bugs like this in Zoom.? I expect that everyone would be understanding.

Lucas Cioffi

QiqoChat | Lead Software Engineer

lucas@...

+1.917.528.1831

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On Sun, May 1, 2022 at 8:40 AM Sara Huang <sara@...> wrote:
Hi there,
My team hosted an event yesterday (30th of April 2022) for nearly 400 people with the Business Account.
We were a team of 24 people, 20 of them were language interpreters.
Here are the things we had done before the event:
  • made sure that the translators joined from their laptop/pc/Mac
  • translators updated to the latest version of the Zoom Desktop client
  • translators joined the meeting with the e-mail address they created their Zoom account with.
  • the language interpretation option of the Zoom account with the business license was turned on with the 10 needed languages
  • all interpreters were preassigned and received an e-mail?
At the start of the event, I made sure that every translator have arrived before I clicked the blue 'start' button of the interpretation. However! When a translator dropped due to the internet issue I can not seem to reassign the interpretor again. Yes I can click on 'add interpreter' and try to do it manually but then the button with 'update' turns grey and I can not click on it. One hack during the morning event seemed to be to pass the host right to 2 to 3 people and then the 'update' turns back blue again for me to click on.

It was an event of 2x three hours with a break in-between.?
This meant that some of the interpreters left the main room for the break.
When they came back to the main room in the afternoon the host no longer can assign them anymore. The 'update' button is grey. This is what I have tried while the 400 people were waiting:
  • End (red button) the interpretaion and start again with the same list. Update remains grey
  • Deleted all interpreters in the list and start all over again by assigning 20 interpreters manually. Update remains grey
  • Pass the host right to 2 other co-hosts and back to me. Same
  • Ask all the participants to leave the meeting by ending the meeting. Restart the meeting again as host (signed in on the Zoom account). Then manually add 1 interpreter one by one, then click on update. Worked for 3 rounds (so 3 interpreters), then the update button became grey again
  • Passed the host right again, end the interpretation, deleted all preassigned interpreters, then added the interpreters one by one manually

I am pretty sure there must be a better way of dealing with this.
To learn from this experience, what am I overlooking? What have I missed which will help us to have a better smoother event next time?
Have anybody experience this before? What did you do?Many thanks in advance and hope to learn from you all!
With gratitude,

Sara(sher/her)
Guiding teams into connection, understanding, and growth
Crafting transformative spaces online, on-site and in-between

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