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Note : This is an auto response message!
Dear Esteemed Customer

Thank you for contacting Ethiopian Airlines and this is to acknowledge receipt of your e-mail.
We are currently receiving high volume of e-mail inquiries. This may cause a delay in responding to your inquiry but we assure you that we will get back to you as soon as possible.
Meanwhile in order to minimize your waiting time, we encourage you to refer to the below links for self-service and applicable e-mail addresses for prompt handling:

For Ticket Refund (Non-Urgent):
For urgent ticket date Change request (Call):
For ShebaMiles related issues: or ShebaMiles@...
For Covid-19 Country information and updates:
For general information:
For feedback after the journey is completed customerrelations@...
For feedback before and after the journey is completed
Thank you for your patience,

Sincerly,
Ethiopian Airlines Global Customer Interaction Center