Let me be very clear... the problem is NOT IN ANY WAY PMDX! The 411 is sitting in the bag, brand new, and I only mentioned the PMDX because I was planning on buying Mach 4 to use with the 411. I have a PMDX 125 from many years ago and had a recent conversation about expansion and other topics which was awesome! PMDX CUSTOMER SERVICE IS TOP NOTCH! I will continue to do business with PMDX when the opportunity allows me to.
My grievance is exclusively with the vendor of Mach3 for not providing better assistance in recovering the license file, in not sending me the license file because my email changed, for a sales manger suggesting license files are not transferable, and my memory fading after 10 years. I assume responsibility for not having the details and not having a copy of the file. I am only disappointed in the response and stance the vendor's sales manager took in the matter, their interest in selling me a new license, and apparent lack of interest in helping me resolve the problem. They have no clue about my use of the license since purchase, and I didn't even get a request for a phone call before emails went quiet.
Anyhow, I was just looking for a reasonable solution on the board, and really didn't want it escalate beyond my request for a possible solution. PMDX IS AWESOME! Their customer service is top notch and far exceeded my expectations. I would not hesitate to recommend PMDX to anyone.
