Hello all,

A lot of great information here. I have an issue where my JAWS goes silent or rather crashes whenever I try to read an email message.

I minimize the window, sometimes JAWS restores function, sometimes I have to reopen JAWS.

drew

?

Drew,

Does this consistently occur with all emails or with specific emails?

David Goldfield,

Blindness Assistive Technology Specialist

JAWS Certified, 2019

?

Hello all,

A lot of great information here. I have an issue where my JAWS goes silent or rather crashes whenever I try to read an email message.

I minimize the window, sometimes JAWS restores function, sometimes I have to reopen JAWS.

drew

--
Feel free to visit the moderator's Web site

?

Hello all,

A lot of great information here. I have an issue where my JAWS goes silent or rather crashes whenever I try to read an email message.

I minimize the window, sometimes JAWS restores function, sometimes I have to reopen JAWS.

drew

?

Hi all,

?

I experience regular silences in JAWS 2020 also, but I’m not sure it is just in outlook.

?

Try running Narator (control-windows-enter) and give it up to 10 seconds sometimes that kick starts the speech again. If that works, then just toggle Narator off again .

?

Just a trick I stumbled on that often works.

Regards

Susan

?

?

From: [email protected] <[email protected]> On Behalf Of 6217naz@...
Sent: Sunday, 6 September 2020 2:30 PM
To: [email protected]
Subject: [office-accessibility] Outlook using 365 & JAWS 2020 on Windows 10

?

Hello all,

A lot of great information here. I have an issue where my JAWS goes silent or rather crashes whenever I try to read an email message.

I minimize the window, sometimes JAWS restores function, sometimes I have to reopen JAWS.

drew

?

?

I don't know if I've actually seen this behavior specifically with JAWS and Outlook. However, when I open Web sites in my Web browser JAWS often doesn't provide me with the Web site in its virtual buffer. This often happens when the browser first loads. It's as if I'm stuck in a kind of limbo and I usually press the tab key which forces JAWS to render the Web page correctly, allowing navigation to function as I would expect. I'm just wondering if something similar is happening with Outlook messages. You could try pressing the alt key twice. The first press of the alt key moves focus away from the message to the ribbon and the second press of the alt key returns focus back to the message itself. I know that I've seen similar things happen with NVDA where it doesn't so much go silent when a window opens but it doesn't seem to know where it is and forcing the application to quickly change focus away from and back to the window helps it to take a second look, so to speak, and things are back to normal. I'm wondering if this technique might also work with JAWS?

?

David Goldfield,

Blindness Assistive Technology Specialist

JAWS Certified, 2019

?

Hi all,

?

I experience regular silences in JAWS 2020 also, but I’m not sure it is just in outlook.

?

Try running Narator (control-windows-enter) and give it up to 10 seconds sometimes that kick starts the speech again. If that works, then just toggle Narator off again .

?

Just a trick I stumbled on that often works.

Regards

Susan

?

?

From: [email protected] <[email protected]> On Behalf Of 6217naz@...
Sent: Sunday, 6 September 2020 2:30 PM
To: [email protected]
Subject: [office-accessibility] Outlook using 365 & JAWS 2020 on Windows 10

?

Hello all,

A lot of great information here. I have an issue where my JAWS goes silent or rather crashes whenever I try to read an email message.

I minimize the window, sometimes JAWS restores function, sometimes I have to reopen JAWS.

drew

?

--
Feel free to visit the moderator's Web site

?

Hi all,

?

I experience regular silences in JAWS 2020 also, but I’m not sure it is just in outlook.

?

Try running Narator (control-windows-enter) and give it up to 10 seconds sometimes that kick starts the speech again. If that works, then just toggle Narator off again .

?

Just a trick I stumbled on that often works.

Regards

Susan

?

?

?

Hello all,

A lot of great information here. I have an issue where my JAWS goes silent or rather crashes whenever I try to read an email message.

I minimize the window, sometimes JAWS restores function, sometimes I have to reopen JAWS.

drew

?