Gaston,
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Welcome, but you've just kind of disproven your own opening premise implying that tech expertise is required in order to give necessary detail so that all who are potential assistants have a clear picture of your environment.
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You went on to give precisely that information for two different machines.
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BTW, something's wrong with your new computer, but you already know that.? And I'd say if it's been looked at by a professional, is still misbehaving, and is still within the period where it could be returned (whether for refund or exchange) that's what I'd be doing.? There are "lemons" in the computing world just as there are in the automotive world.? One advantage you'll have, at least, is that if you were using M365 and OneDrive from the moment you set the computer up all of your data in Documents, Pictures, and Music are on OneDrive in the cloud and will sync back to any machine where you set it up with OneDrive with the same Microsoft Account.
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Brian? ¡¤ ¡á? ¡¤ ???? ¡¤ ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)
It is much easier to be critical than to be correct.
?????? ~ Benjamin Disraeli, 1804-1881
Brian Vogel