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Re: Consistency of shortcut key combinations across different Outlook versions

 

On Thu, Feb 6, 2025 at 01:55 PM, Leo Bado wrote:
If I had to choose one cause for my personal experience, I would say the cause is probably that I use a few office apps which integrate some add-ins? into Outlook and other Microsoft apps.
-
That is by far and away the most common reason for "non-standard" keyboard shortcuts occurring.? I have discussed this in the past in regard to another of our members who has a number of add-ins that most simply do not use.
?
Since there a finite number of keyboard shortcuts, period, certain add-ins, for lack of a better way of putting it, shift the default keyboard shortcuts so that they can insert themselves and take some of the defaults for themselves.
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881
Consistency of shortcut key combinations across different Outlook versions

Leo Bado
 

开云体育

Has anyone else noticed that sometimes these combinations differ from one user to other? What would be a good explanation? I asked Copilot and here’s the answer.? If I had to choose one cause for my personal experience, I would say the cause is probably that I use a few office apps which integrate some add-ins? into Outlook and other Microsoft apps.

?

Copilot’s answer.

?

You've noticed that in Microsoft Office apps like Outlook, the shortcut keys for features like the "Layout Group" can differ between users, and that's a fascinating quirk of software personalization. There are several reasons why this happens:

?

1. **Software Versions**: Microsoft Office comes in various versions—like Office 2016, Office 2019, and Microsoft 365—and each can have slight differences in their interfaces and shortcut configurations. Updates and patches might introduce new features or change existing ones, altering the associated shortcuts.

?

2. **Customization**: Office applications allow users to customize their ribbons and assign their own keyboard shortcuts. If someone has personalized their setup or imported settings from a previous installation, their shortcuts could differ from the defaults.

?

3. **Language and Regional Settings**: Different language packs and regional settings can influence shortcut keys. Keyboard layouts vary across regions, so shortcuts are sometimes adjusted to accommodate these differences.

?

4. **Add-ins and Plugins**: Installing add-ins or third-party plugins can modify the interface and introduce new shortcuts or even override existing ones. This personalization enhances functionality but can lead to inconsistencies between users.

?

5. **Operating System Differences**: The underlying operating system (Windows vs. MacOS) can affect how shortcuts are mapped. Some shortcuts might use keys that are specific to one operating system or are mapped differently on another.

?

6. **Accessibility Settings**: Users who utilize accessibility features might have altered shortcuts to better suit assistive technologies, which can change how certain key combinations function.

?

7. **Enterprise Policies**: In organizational settings, IT administrators might deploy customized Office configurations with modified shortcuts to fit company workflows or security policies.

?

It's intriguing how these variations reflect the flexibility of Microsoft Office to adapt to individual preferences and needs. If you're experiencing inconsistencies, here are a few steps you might consider:

?

- **Check Your Version**: Look into which version of Office you're using and compare it with others experiencing different shortcuts. Updating to the latest version can sometimes resolve discrepancies.

?

- **Reset Customizations**: If you suspect that customizations are causing the issue, you can reset the ribbon and shortcut keys to their default settings through the "Customize Ribbon" options.

?

- **Explore Keyboard Settings**: Dive into the "Customize Keyboard Shortcuts" menu. It provides a detailed view of current configurations and allows you to adjust them to match standard shortcuts or your personal preferences.

?

- **Review Add-ins**: Consider any add-ins or plugins that might be installed. Disabling them temporarily can help identify if they're affecting your shortcuts.

?

- **Compare Settings**: If possible, compare your settings with those of other users experiencing different shortcuts. This can highlight specific differences that are causing the variation.

?

It's all about tailoring the software to fit how you work best, but sometimes that means navigating these little inconsistencies. Have you tried customizing your own shortcuts to streamline your workflow? It's a powerful way to make the software truly work for you.

?

On a related note, Microsoft often offers hidden features and productivity tips that aren't widely known. Exploring these can uncover new ways to enhance your efficiency. If you're interested, I can share some lesser-known Outlook tricks that might boost your productivity even further!

?

Cheers,

Leo Bado.

?

"Beware of he who would deny you access to information, for in his heart he dreams himself your master."

Pravin Lal.

?
Re: Microsoft Outlook

Leo Bado
 

开云体育

Quote

I can't remember which version of Outlook Classic it is you're using, Leo, but I don't get to the control you mention with the shortcut you give.? Alt + V is absolutely the View Menu, but in my case there is no Y or 2 related to the Layout Group.? In the layout group, the following would be the shortcuts that I have: U - Tighter Spacing

Unquote

?

Well, indeed, in my case alt followed by V, Y, 2 (Numpad) opens the Layout group.? I’m using M365 personal Outlook classic Desktop app updated through “current channel.”? Language interface is American English, Layout keyboard English US, and a Desktop Microsoft ergonomic ?keyboard.

?

?

Cheers,

Leo Bado.

?

"Beware of he who would deny you access to information, for in his heart he dreams himself your master."

Pravin Lal.

?

From: [email protected] <[email protected]> On Behalf Of Brian Vogel via groups.io
Sent: Thursday, February 6, 2025 11:20 AM
To: [email protected]
Subject: Re: [M365-Accessibility] Microsoft Outlook

?

On Thu, Feb 6, 2025 at 06:41 AM, Leo Bado wrote:

Additionally, to open the layout group using shortcut keys, push alt followed by V, Y, 2.

-

Leo, I presume you may know this, but I'm going to put it out there for those who may not.? One of the things I teach my students is the "how to" of constructing the full keyboard shortcut to virtually anything in either a menu structure or ribbon, and it comes from listening at each step.? It's not particularly useful for "one and done" activities, but it can be very handy to have constructed the full shortcut if you want to share it, save it, or both.

?

After you hit Alt to throw focus to the ribbon to begin with, the screen reader will read the next character in the sequence at every stage of the game.? So you start out with Alt, you'll land on the Home Ribbon, which will be reported as "Home Tab Selected, Alt + H, 2 of six."? This tells you that there is one ribbon option to the left of where you are and 4 to the right of where you are.? If you arrow over to the view menu, you'll hear, "View Tab Selected, Alt + V, 5 of 6."

?

If you then hit Alt + V and down arrow into that ribbon, for each and every control as you visit it you will be read the entire keyboard shortcut to reach it if you wait for the screen reader to do it, so if I dnwn arrow into the View Ribbon on the Change View button, I get all of this:??

View ?tab ?selected ?Alt, ? V ?5 of 6
View ?grouping
Current View ?grouping ?1 of 6
Change View ?collapsed ?Alt, ? V ?, ? C ? ? V ?1 of 3

?

So the entire keyboard shortcut to Change View is Alt + V, C V.

?

Presuming you have some idea of which grouping something is in (and in your case Leo, you do) you can use Ctrl + Right arrow to zoom across groupings until you get to the one you want and then begin tabbing through the controls in it to hear the equivalent of the above.

?

I can't remember which version of Outlook Classic it is you're using, Leo, but I don't get to the control you mention with the shortcut you give.? Alt + V is absolutely the View Menu, but in my case there is no Y or 2 related to the Layout Group.? In the layout group, the following would be the shortcuts that I have:

U - Tighter Spacing

F? - Folder Pane, and if I hit F these submenu options appear: N - Normal, M - Minimized, O - Off, F - Favorites

P N - Reading Pane, and if I hit those two characters, these submenu options appear: R - Right, B - Bottom, O - Off, N - Options

B - To Do Bar, and if I hit B, these submenu options appear: C - Calendar, P - People, T - Tasks, O - Off

?

So if I wanted to know the full keyboard shortcut to enable the Calendar To Do Bar, if I wait after having navigated to it, the screen reader announces:

View ?tab ?selected ?Alt, ? V ?5 of 6
View ?grouping
Layout ?grouping ?4 of 6
Calendar ?not checked ?Alt, ? V ?, ? B ?, ? C ?1 of 3

?

So I can stow away that Alt + V (or Alt followed by V, it doesn't matter here) B, C is what I need to hit to enable the Calendar To Do Bar.

?

If I've got speech logger on and I know how to get to something, that's one of the quickest ways to have the full keystroke sequence put somewhere I can just snag it to share it.? It sounds way more complicated than it actually is once you've done it a time or two.

--

Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881
Re: Microsoft Outlook

 

On Thu, Feb 6, 2025 at 06:41 AM, Leo Bado wrote:
Additionally, to open the layout group using shortcut keys, push alt followed by V, Y, 2.
-
Leo, I presume you may know this, but I'm going to put it out there for those who may not.? One of the things I teach my students is the "how to" of constructing the full keyboard shortcut to virtually anything in either a menu structure or ribbon, and it comes from listening at each step.? It's not particularly useful for "one and done" activities, but it can be very handy to have constructed the full shortcut if you want to share it, save it, or both.
?
After you hit Alt to throw focus to the ribbon to begin with, the screen reader will read the next character in the sequence at every stage of the game.? So you start out with Alt, you'll land on the Home Ribbon, which will be reported as "Home Tab Selected, Alt + H, 2 of six."? This tells you that there is one ribbon option to the left of where you are and 4 to the right of where you are.? If you arrow over to the view menu, you'll hear, "View Tab Selected, Alt + V, 5 of 6."
?
If you then hit Alt + V and down arrow into that ribbon, for each and every control as you visit it you will be read the entire keyboard shortcut to reach it if you wait for the screen reader to do it, so if I dnwn arrow into the View Ribbon on the Change View button, I get all of this:??
View ?tab ?selected ?Alt, ? V ?5 of 6
View ?grouping
Current View ?grouping ?1 of 6
Change View ?collapsed ?Alt, ? V ?, ? C ? ? V ?1 of 3
?
So the entire keyboard shortcut to Change View is Alt + V, C V.
?
Presuming you have some idea of which grouping something is in (and in your case Leo, you do) you can use Ctrl + Right arrow to zoom across groupings until you get to the one you want and then begin tabbing through the controls in it to hear the equivalent of the above.
?
I can't remember which version of Outlook Classic it is you're using, Leo, but I don't get to the control you mention with the shortcut you give.? Alt + V is absolutely the View Menu, but in my case there is no Y or 2 related to the Layout Group.? In the layout group, the following would be the shortcuts that I have:
U - Tighter Spacing
F? - Folder Pane, and if I hit F these submenu options appear: N - Normal, M - Minimized, O - Off, F - Favorites
P N - Reading Pane, and if I hit those two characters, these submenu options appear: R - Right, B - Bottom, O - Off, N - Options
B - To Do Bar, and if I hit B, these submenu options appear: C - Calendar, P - People, T - Tasks, O - Off
?
So if I wanted to know the full keyboard shortcut to enable the Calendar To Do Bar, if I wait after having navigated to it, the screen reader announces:
View ?tab ?selected ?Alt, ? V ?5 of 6
View ?grouping
Layout ?grouping ?4 of 6
Calendar ?not checked ?Alt, ? V ?, ? B ?, ? C ?1 of 3
?
So I can stow away that Alt + V (or Alt followed by V, it doesn't matter here) B, C is what I need to hit to enable the Calendar To Do Bar.
?
If I've got speech logger on and I know how to get to something, that's one of the quickest ways to have the full keystroke sequence put somewhere I can just snag it to share it.? It sounds way more complicated than it actually is once you've done it a time or two.
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881
Re: add-in alert in outlook classic

 

开云体育

I get it too. Not every time, but most days when I start up.

I have just been escaping out and everything seems to be working.

?

Kristi

?

From: [email protected] <[email protected]> On Behalf Of Andy Baracco via groups.io
Sent: Thursday, February 6, 2025 8:34 AM
To: [email protected]
Subject: Re: [M365-Accessibility] add-in alert in outlook classic

?

[EXTERNAL] This email came from an external source. Only open attachments or links that you are expecting from a known sender.

?

I am getting that message as well.

I was getting a message that led to the Adobe add-in.

i removed that one, but I am still getting the alert.

?

Andy

?

----- Original Message -----

Sent: Wednesday, February 05, 2025 10:47 PM

Subject: [M365-Accessibility] add-in alert in outlook classic

?

Hi all,

Over the few recent days, whenever I open outlook (using office 365, latest jaws and latest version in win11), I am getting a flash message saying: “add-in alert”. Unfortunately I could not open and read it in any way, and checking the info bar it does not seem to retain it, but states it’s empty. I also went and checked the add-ins I have checking and unchecking, but to no effect. I am therefore wondering whether this message is only to confirm that some add-ins have been in existence in outlook. Any help/suggestions as to what to do with this one, would be greatly appreciated.

??????????????????????????????????????????????????????????? Thanks and cheers,

??????????????????????????????????????????????????????????? Takis
Re: add-in alert in outlook classic

 

If anyone is able to capture this with PrtSc and wants to send me the screen shot, I can at least see if it contains any other useful information whatsoever.
?
I hate transient notifications that just disappear without a trace, and that's even being able to see them, because one often has one's attention elsewhere at the moment they appear and just as quickly disappear.
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881
Re: add-in alert in outlook classic

 

开云体育

?
I am getting that message as well.
I was getting a message that led to the Adobe add-in.
i removed that one, but I am still getting the alert.
?
Andy
?

----- Original Message -----
Sent: Wednesday, February 05, 2025 10:47 PM
Subject: [M365-Accessibility] add-in alert in outlook classic

Hi all,

Over the few recent days, whenever I open outlook (using office 365, latest jaws and latest version in win11), I am getting a flash message saying: “add-in alert”. Unfortunately I could not open and read it in any way, and checking the info bar it does not seem to retain it, but states it’s empty. I also went and checked the add-ins I have checking and unchecking, but to no effect. I am therefore wondering whether this message is only to confirm that some add-ins have been in existence in outlook. Any help/suggestions as to what to do with this one, would be greatly appreciated.

??????????????????????????????????????????????????????????? Thanks and cheers,

??????????????????????????????????????????????????????????? Takis
Re: Microsoft Outlook

 

开云体育

I know this is not much help Steven, but control+y does work just fine for me with my Gmail account.

?

--

Christopher (AKA CJ) =>÷

Chaltain at Outlook, USA

?

From: [email protected] <[email protected]> On Behalf Of Leo Bado via groups.io
Sent: Thursday, February 6, 2025 5:42 AM
To: [email protected]
Subject: Re: [M365-Accessibility] Microsoft Outlook

?

Steven, it sounds like you have the folder pane hidden. To go back to the normal view, do the following.

?

  1. Push alt to go to the upper ribbon menu.
  2. Using right or left arrow keys? go to the view tab.
  3. At this point, arrow down once.
  4. Now push right arrow as many times as needed to get to where the screen reader says, “Layout group, layout submenu.”
  5. Push down space bar to open this submenu.
  6. The screen reader automatically places the focus of the cursor on the first option, which reads, “folder pane,” so just push right arrow to open this option, and the first item should be “normal.” Hit enter to check this item.

?

Additionally, to open the layout group using shortcut keys, push alt followed by V, Y, 2.

?

Just a piece of advice on using control plus Y. I never like it since it isn’t reliable and consistent in my experience. Lots of blind folks use it probably due to lack of skillfulness in getting acquainted with interfaces. Once you have the folder pane shown on Outlook, you can extend all your accounts, or folders in case you also have subfolders, and they will remain open in the tree view. In this way you can navigate through your all your accounts ?and folders / subfolders using first letter or even two or three letters if you can do it. For instance, I have 5 e-mail accounts in Outlook, and under one of them there is a folder called “Cine,” which is similar to cinema in English. I can go quickly to that folder if I push ??C I? ?since there are no other occurrences for that combination in the entire tree view.

?

?

Cheers,

Leo Bado.

?

"Beware of he who would deny you access to information, for in his heart he dreams himself your master."

Pravin Lal.

?

From: [email protected] <[email protected]> On Behalf Of Steven Hicks via groups.io
Sent: Thursday, February 6, 2025 1:22 AM
To: [email protected]
Subject: [M365-Accessibility] Microsoft Outlook

?

Hi friends,

?

running Microsoft Windows 11, Microsoft Office 365 and Outlook classic.

I Added a GMail account and when you use ctrl+y and go to the Gmail folder, it shows as empty.

If I try to use f6 to flick in to the list of folders, it doesn’t bring up the folder list, it just seems to jump between the top bar and then back to the inbox again.

Anyone have any ideas?

?
Re: add-in alert in outlook classic

 

开云体育

Thanks very much Leo. I only receive this as flash message and I may just ignore it since it causes no havoc. But will investigate more when I have more time.

??????????????????????????????????????????????????????????? Thanks again,

??????????????????????????????????????????????????????????? Takis

?

From: [email protected] <[email protected]> On Behalf Of Leo Bado via groups.io
Sent: Thursday, February 6, 2025 1:14 PM
To: [email protected]
Subject: Re: [M365-Accessibility] add-in alert in outlook classic

?

Read the following information on Microsoft support page.

?

?

Cheers,

Leo Bado.

?

"Beware of he who would deny you access to information, for in his heart he dreams himself your master."

Pravin Lal.

?

From: [email protected] <[email protected]> On Behalf Of ?a?a???t?? ??t???p????? via groups.io
Sent: Thursday, February 6, 2025 12:48 AM
To: [email protected]
Subject: [M365-Accessibility] add-in alert in outlook classic

?

Hi all,

Over the few recent days, whenever I open outlook (using office 365, latest jaws and latest version in win11), I am getting a flash message saying: “add-in alert”. Unfortunately I could not open and read it in any way, and checking the info bar it does not seem to retain it, but states it’s empty. I also went and checked the add-ins I have checking and unchecking, but to no effect. I am therefore wondering whether this message is only to confirm that some add-ins have been in existence in outlook. Any help/suggestions as to what to do with this one, would be greatly appreciated.

??????????????????????????????????????????????????????????? Thanks and cheers,

??????????????????????????????????????????????????????????? Takis
Re: Microsoft Outlook

Leo Bado
 

开云体育

Steven, it sounds like you have the folder pane hidden. To go back to the normal view, do the following.

?

  1. Push alt to go to the upper ribbon menu.
  2. Using right or left arrow keys? go to the view tab.
  3. At this point, arrow down once.
  4. Now push right arrow as many times as needed to get to where the screen reader says, “Layout group, layout submenu.”
  5. Push down space bar to open this submenu.
  6. The screen reader automatically places the focus of the cursor on the first option, which reads, “folder pane,” so just push right arrow to open this option, and the first item should be “normal.” Hit enter to check this item.

?

Additionally, to open the layout group using shortcut keys, push alt followed by V, Y, 2.

?

Just a piece of advice on using control plus Y. I never like it since it isn’t reliable and consistent in my experience. Lots of blind folks use it probably due to lack of skillfulness in getting acquainted with interfaces. Once you have the folder pane shown on Outlook, you can extend all your accounts, or folders in case you also have subfolders, and they will remain open in the tree view. In this way you can navigate through your all your accounts ?and folders / subfolders using first letter or even two or three letters if you can do it. For instance, I have 5 e-mail accounts in Outlook, and under one of them there is a folder called “Cine,” which is similar to cinema in English. I can go quickly to that folder if I push ??C I? ?since there are no other occurrences for that combination in the entire tree view.

?

?

Cheers,

Leo Bado.

?

"Beware of he who would deny you access to information, for in his heart he dreams himself your master."

Pravin Lal.

?

From: [email protected] <[email protected]> On Behalf Of Steven Hicks via groups.io
Sent: Thursday, February 6, 2025 1:22 AM
To: [email protected]
Subject: [M365-Accessibility] Microsoft Outlook

?

Hi friends,

?

running Microsoft Windows 11, Microsoft Office 365 and Outlook classic.

I Added a GMail account and when you use ctrl+y and go to the Gmail folder, it shows as empty.

If I try to use f6 to flick in to the list of folders, it doesn’t bring up the folder list, it just seems to jump between the top bar and then back to the inbox again.

Anyone have any ideas?

?
Re: add-in alert in outlook classic

Leo Bado
 

开云体育

Read the following information on Microsoft support page.

?

?

Cheers,

Leo Bado.

?

"Beware of he who would deny you access to information, for in his heart he dreams himself your master."

Pravin Lal.

?

From: [email protected] <[email protected]> On Behalf Of ?a?a???t?? ??t???p????? via groups.io
Sent: Thursday, February 6, 2025 12:48 AM
To: [email protected]
Subject: [M365-Accessibility] add-in alert in outlook classic

?

Hi all,

Over the few recent days, whenever I open outlook (using office 365, latest jaws and latest version in win11), I am getting a flash message saying: “add-in alert”. Unfortunately I could not open and read it in any way, and checking the info bar it does not seem to retain it, but states it’s empty. I also went and checked the add-ins I have checking and unchecking, but to no effect. I am therefore wondering whether this message is only to confirm that some add-ins have been in existence in outlook. Any help/suggestions as to what to do with this one, would be greatly appreciated.

??????????????????????????????????????????????????????????? Thanks and cheers,

??????????????????????????????????????????????????????????? Takis
Microsoft Outlook

 

开云体育

Hi friends,

?

running Microsoft Windows 11, Microsoft Office 365 and Outlook classic.

I Added a GMail account and when you use ctrl+y and go to the Gmail folder, it shows as empty.

If I try to use f6 to flick in to the list of folders, it doesn’t bring up the folder list, it just seems to jump between the top bar and then back to the inbox again.

Anyone have any ideas?

?
add-in alert in outlook classic

 

开云体育

Hi all,

Over the few recent days, whenever I open outlook (using office 365, latest jaws and latest version in win11), I am getting a flash message saying: “add-in alert”. Unfortunately I could not open and read it in any way, and checking the info bar it does not seem to retain it, but states it’s empty. I also went and checked the add-ins I have checking and unchecking, but to no effect. I am therefore wondering whether this message is only to confirm that some add-ins have been in existence in outlook. Any help/suggestions as to what to do with this one, would be greatly appreciated.

??????????????????????????????????????????????????????????? Thanks and cheers,

??????????????????????????????????????????????????????????? Takis
Re: Connecting Microsoft Outlook 365 To GMail

 

开云体育

Thanks Brian, finally managed to run through these steps and guess what, it is now connected to Gmail in Microsoft Outlook clasic.

?

Not reall really sure how I did it but it is now working on this machine, thanks again for all your time.

?

?

From: [email protected] <[email protected]> On Behalf Of Brian Vogel via groups.io
Sent: 16 January 2025 19:42
To: [email protected]
Subject: Re: [M365-Accessibility] Connecting Microsoft Outlook 365 To GMail

?

Have you followed the steps at the end of that page in the section that starts out with: ?Manual Workaround?

?

I literally sent this page to someone I know this morning.? Many techs have had to resort to the Manual workaround, which means removing the third-party access for Microsoft Apps on the Google side of the equation, then starting the process in Outlook Classic from scratch.

--

Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881
Re: JAWS Locking up when I open some messages

 

开云体育

Brian,

?

I’m following-up on your recommendations/thoughts.? First, I really appreciated learning the reading pane may need to be dealt with separately in the “Send” folder, and it indeed did.? Secondly, before writing the last time, I followed the steps gained via your AI search, and was pretty sure I had not skipped steps 4-7, during that test, but it looks like I may have skipped the steps when it mattered.? As previously said, even though the reading pane was set to “Off” when dealing with view settings inside of the In Box, when I switched to a different subfolder of the mail account, the reading pane was not set to “Off.”? I am certainly not perfect, and absolutely could have made a mistake somewhere, so as recommended, I did the following (customizing AI steps a bit and following your instruction).? Turns out, I’m 99% sure it was unfortunately user error. ?

?

Please note, although it is just a curiosity, I continue to not understand why the subfolders under my account (that is checked), and the option to apply to subfolders is checked, are not checked.? Maybe JAWS is misreporting (since you saw the status of checkmarks switch, after you checked the option to apply to subfolders).? If I remember, I will ask someone with vision to identify if the subfolders are checked after I check the apply to subfolders option.? I ponder this in #7 below, if you have thoughts.

?

  1. Opened Outlook and select your Inbox folder.
  2. Tap/Hold Alt and type the letter v; release both keys; type the letters p and then n.
  3. Arrow up/down to select "Right" from the dropdown menu and tapped Enter.
  4. Tap/Hold Alt and type the letter v; release both keys; then type the letters c and v.?
  5. Arrow up/down to select "Apply Current View to Other Mail Folders" and tap Enter.
  6. In the dialog box, focus is on my one/only mail account, and it is checked.? If I down arrow, I find my many subfolders; the first being the In Box, which is reported as unchecked and opened.? I up arrowed back to where focus is on the checked account name, and tabbed once where the box for "Apply view to subfolders" was unchecked.? I tapped the Space Bar and the status changed to checked.? I Shift-Tabbed back to the checked account, arrowed down and found subfolders are still not checked.? When I did another test, and returned to this dialogue box, the subfolders weren’t checked and the option for subfolders wasn’t checked, until I manually check it…leaving the subfolders unchecked.?
  7. Tab one time to "OK" and tap Enter, to apply the changes.? Side note:? The thing I found of interest in AI’s instruction is reference to “all incoming mail folders.”? I do not use rules to have messages go anywhere other than the In Box, so does that mean the list of subfolders under my account are not checked because of something to do with that?? Surely the In Box should be checked though, right?? Considering we are dealing with IMAP, messages show up in designated folders, regardless of whether I reorganized things in Outlook, on the iPhone or via webmail.? The essential thing to note though, is “incoming” mail from outside of my account only arrives in the In Box, and unless I move messages out of the In Box, they won’t be in the account’s other subfolders.? Again, the reference to “incoming” caught my attention and led me to speculate if that has anything to do with why subfolders, including the In Box, are reported by JAWS as unchecked, when I’m thinking they should be checked. ?
  8. Okay, after that side note, back to where we were after tapping “OK” in #7.? Tap/Hold Alt and type the letter y to put focus on the list of subfolders.? I used First Letter Navigation/arrows to select the desired folder (a folder labeled “Outlook”) and tapped Enter.
  9. I tapped/Held Alt and type the letter v; release both keys; type the letters p and then n.? The reading pane was in fact set to “Right.”
  10. I returned to the In Box, and switched the reading pane to “Off” (Alt v, p n o; I used Alt v, p n to ensure “Off” was selected.
  11. I then did the above steps 4 through 7; status of checkmarks was the same as described in those steps.
  12. I then went back to the designated subfolder, “Outlook,” and using Alt v, p n, found “Off” was checked.? Thus, since that is the desired result, and it didn’t happen before, I probably did skip a step.? Thanks for encouraging me to try again.

?

Katrina

?

From: [email protected] <[email protected]> On Behalf Of Brian Vogel via groups.io
Sent: Tuesday, February 4, 2025 9:55 AM
To: [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages

?

Katrina,

?

It is really not possible for me to answer that question other than to say I suspect user error, which we all make.

?

Try again following the steps I posted from the AI search and see if the result "sticks" everywhere.? I would initially turn the reading pane ON and on the right just for testing purposes and see it it appears in that position for all mailboxes.? If it does, then repeat the process but choosing OFF instead of either bottom or right.? One thing that is somewhat misleading in step 6, now that I've tried it again, is that the checkbox for, "Apply view to subfolders," only applies to the account as a whole if the checkbox associated with the account itself is checked.? So make certain that the checkbox for the account is checked as well as the "Apply view to subfolders" checkbox.? Also, if you want it to apply to all accounts, then go through the list of filders shown in the Apply Current View to these Folders dialog making sure that the checkbox at the level of each email account you have defined is checked before you hit the OK button.? By default, the checkbox for the parent account that you're working in should already be checked, but the checkboxes for the other accounts you may have defined are not.

?

I just did this for one of my accounts, changing the reading pane to right as a test.? Then I did the process again but with OFF for the reading pane.? Provided I had the checkboxes for each account where I wanted the current view I'd just set to apply, as well as the checkbox for "Apply view to subfolders" checkbox checked, all were changed after hitting OK.

?

It's just so easy to have skipped one tiny thing somewhere, and I suspect that may be what happened with you.

--

Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881
Re: JAWS Locking up when I open some messages

 

Richard,

This is a follow-up to prior discussion. In short, the agent I was working with (and hopefully won't again work with) could not give me a designated case number for others to refer to. He answered with, "the case number attached to this message" (the thread we were actively replying to). I reminded him that this journey has involved 3 case numbers, 2 of them are part of the message in the current thread. I asked which of those two numbers should be used, and again said my guess was the number associated to my original message. His response was basically that case numbers are irrelevant since every inquiry is different. I will quote part of his reply, " Because we have to deal with each of these issues individually, you should advise others to call us directly. They do not need to give a case number, for each issue must be address separately. The reason for this is simple. If a user calls us, we have to work on the situation they are experiencing. Their problem may or may not be releated to the Outlook issue on which we are currently working." He is really struggling to grasp the question and/or communicate, or unbelievably, JAWS Support doesn't have a mechanism to track/refer to reported issues/cases. Surely he is mistaken and/or unable to properly and accurately communicate. Or, who knows, maybe it is me that isn't grasping/communicating well. ?

So, in summary, if someone wants to reference my "case," sadly, I cannot provide a single case number for reference. If an agent agrees to and/or is able to, my recommendation is to at a minimum share the first number listed below, and possibly share the other two as well.
Original Case #: 00749013
Kroger Forwarded Message Case #: 00750511
Goodreads Forwarded Message Case #: 00750531

Katrina
Katrina

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Richard Turner via groups.io
Sent: Sunday, February 2, 2025 11:23 AM
To: [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages

The agent I dealt with back then was using Outlook MS365.
It was the huge lag or refusal to speak when opening messages with lots of graphics, tables, etc. So, much of what you are describing.

As for arrowing down and finding that lag, is your reading/preview pane on? I try to keep that off because it is loading the message in the background and in the olden days, that was opening oneself up to malicious activity.
I don't even know where to check that right now.
I will check later as I am getting ready to head out for much of the day.

Thanks for the case numbers. I'm tempted to refer to all of them...
I have next to no respect for Jaws support.



Richard, USA,
"When you come to the edge of all the light you know and are about to step off into the darkness of the unknown, faith is knowing one of two things will happen: there will be something solid to stand on or you will be taught how to fly."
-- Barbara J. Winter.

My web site:

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Katrina Anderson
Sent: Sunday, February 2, 2025 8:14 AM
To: [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages

Richard,

Could you elaborate about what could not be duplicated? Was testing done on a similar system to yours, and with Outlook? To be sure, since I've described multiple issues with Outlook, Was the issue involving serious lag when certain messages are opened? I am guessing so, since that is the focus of this thread, but just checking.

I actually have 3 case numbers, which I will share below. Besides the original message, which is what I am guessing others should reference, two additional case numbers were created when I forwarded two separate email messages (one from Kroger and another from Goodreads). Again, I wish he had communicated better, advising me exactly how to share the requested messages. Forwarding messages was all I knew, and I did not know to ask if there was another method. When I forwarded the two troublesome messages, I included the original case number, which resulted in those threads having multiple case numbers in the subject line. The case numbers are:
Original Case #: 00749013
Kroger Forwarded Message Case #: 00750511 Goodreads Forwarded Message Case #: 00750531

To be clear, the agent did not say the case is with the development team; I guess that was my hopeful assumption. Rather, on Friday, January 31, 2025, the agent replied to a thread containing the forwarded Kroger message, Case #: 00750511. That number, and the case # 00749013 (for my original message) is in the subject line. He wrote that he would pass the attached files, containing the troublesome messages, to the development team. Unfortunately, this particular agent doesn't communicate very well. Friday, I've specifically asked him what "report" was found that connects to my issues. I explained that since he seems to have been focused on issue 1 (and not issue 2 involving Outlook locking up and not sending/receiving mail), my guess is the report concerned the serious lag when opening certain messages; no response thus far. There were several messages between us Friday; the last was from me late Friday, so the ball is in his court. I will continue to ask about unanswered questions, and request he identify what specific case number could be used by others when reporting similar problems.

FYI, Starting yesterday, or maybe Friday, a new issue has started. As I arrow down through the list of messages, after a particular message (related to the ACB Braille Forum), JAWS goes silent and I am forced to wait as previously described. JAWS of course starts functioning again and all is good. I've not opened the Braille Forum message yet; it will be interesting to do so, and see if that type of behavior happens again after the message is deleted/moved.

Katrina
-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Richard Turner via groups.io
Sent: Sunday, February 2, 2025 10:19 AM
To: [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages

Katrina,
Do you have a case number we could reference?
I've gone through this several times with FS support, and while one of the support agents I know to be very good, I basically ended up with they cannot duplicate it. This was a couple years ago now. I'm not having this issue quite as much, but it would be good to tie it to your case when it happens again and I send an attached message.

If not, perhaps the date when their support agent told you it is now with the development team?

Thanks,


Richard, USA,
"When you come to the edge of all the light you know and are about to step off into the darkness of the unknown, faith is knowing one of two things will happen: there will be something solid to stand on or you will be taught how to fly."
-- Barbara J. Winter.

My web site:

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Katrina Anderson
Sent: Sunday, February 2, 2025 7:04 AM
To: [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages

Again, thank you for sharing needed findings. Have you reported these Outlook related issues to Microsoft? Based on my experience, not sure it would help to do so, but maybe...

Katrina

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Konnie Ellis via groups.io
Sent: Saturday, February 1, 2025 4:01 AM
To: [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages

I have been experiencing the same issue using NVDA for about the past year.
I do use Outlook classic.
I noticed that when I first got this new PC a few months ago, the type of messages where this normally happens, stopped happening.
But as the weeks went by, it's now back to the same old, same old. Very frustrating.

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Katrina Anderson via groups.io
Sent: Saturday, February 1, 2025 12:48 AM
To: [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages

A bit of an update (or follow up) for those experiencing a serious lag when opening certain messages in Outlook. I don’t know why I referred to Outlook as locking up in the subject line; it is probably because I use that phrase in regards to a different Outlook issue, which I have a bit of update for…will address it in a different thread.



I filed a case with JAWS Support a week to 10 days ago regarding the serious lag in performance (JAWS goes silent and it is like the screen is
frozen) when certain messages (lengthy and/or what I believe is referred to as HTML content (graphics, tables, links, photos, etc.) Unfortunately, the agent didn’t always clearly communicate, and apparently they are very busy there. He asked me to send some examples of messages that are troublesome; I did a week ago. It took him almost a week to follow up, and his response was that the problem could not be replicated. The end…no further comment.
I wrote back as tactfully as possible, saying it is good he doesn’t have the problem, but the fact is I and others are having the problem, etc. He responded by saying something like, I think you are using Outlook; I was not, and that might be why I couldn’t replicate the sluggishness.
Seriously? The fact I am accessing email via Outlook is an extremely pertinent detail (emphasized clearly in my original message and replies); how was he not sure about that…whatever.



I wrote back emphasizing the importance of Outlook in regards to this matter. I have no evidence that the lag in JAWS performance happens when accessing email via other means. I reiterated the lag for sure happens with JAWS 2024 and 2025…not sure about 2023, and with Narrator; I do not use NVDA. For those who might care, I will mention here that Alt-Tab doesn’t work…JAWS is totally silent and focus remains on what I assume is the body of the message as it attempts to open. I cannot do anything; not even escape out of the message or close Outlook. The other suggestions on this group have been tried, but again I am stuck, and am forced to wait until JAWS speaks and I’m permitted to take action (e.g. read the message, Alt-Tab, close the message, etc.) To be clear, I encounter messages, like Sam’s Club marketing stuff, that causes JAWS to pause for a few seconds; probably 3-4 seconds. The silence/delay I’m dealing with is way more extreme (e.g. “Happy Birthday” could be sung a minimum of two, and probably three, or more times before JAWS speaks again and/or I can take action)…editing/replying to these messages is even more annoying as the silences happen over and over again. I determined if I erase the original content, there is no delay, but when forwarding messages, you need the content to remain.



The agent then asked again about Outlook add-ins, which he asked, and I answered, earlier in the thread of messages between he/me…what the heck!
The agent obviously is not referencing prior messages. I replied with kindness/respect, but said something that spurred the agent into action; he did some research, sent numerous messages, etc., after that. It was at that point when he finally shared that there was at least one other report about this issue, and it is with the development team. I then learned that the agent forgot to tell me how to send the messages (don’t forward but save/attach files). I had forwarded them, and he accessed them via a program that isn’t Outlook…what a waste of time! I am not in his shoes, have never done his job, etc., so I am trying to go easy on the agent.



After a week of waiting/poor communication, the good news is the matter has finally been passed onto the development team for investigation. I was asked to urge others who share the problem to contact JAWS Support. You could call to report, or send an email. The latter is probably best, so you can share examples of messages that require a significant wait before JAWS speaks again.



In case it helps, Following are steps to attach the troublesome messages.

1. Select the message in the Microsoft Outlook inbox.
2. Press Alt+F to open the File drop down menu.
3. Choose Save As from the menu.
4. Save the file in a location where it can easily be found. The file
should have the name of the email's subject line in your inbox, and will have a .msg extension.
5. Start an email addressed to support@...
<mailto:support@...> , fill in the subject line, and add appropriate comments/information in the body of the message. I recommend your comments alert the reader to look for attached files.
6. Use your preferred method to insert/attach the desired saved files.
7. Send the message.



Whether you call or email, provide information about your system (OS, Outlook version, JAWS version and Serial Number, etc.) Provide information like when the problem started, can the problem be traced to a recent JAWS update or change in Outlook, etc. I recommend you mention that others have reported the same, and those reports were passed onto the development team, and ask could your report be passed on as well.



Katrina

From: [email protected] <[email protected]> On Behalf Of chaltain@... via groups.io
Sent: Tuesday, January 14, 2025 7:30 PM
To: [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



I see this with JAWS, Narrator and NVDA. Alt-tabbing away or hitting
control+end don’t seem to be any better for me than just waiting. This
control+has
been a round for years. I think FS addressed it a while ago, but that only made it marginally better, and I agree, it’s gotten worse lately. IMHO, there’s an issue in the AT layer for either Windows or Outlook. FS would know best and should be able to work with Microsoft if needed.



BTW, I don’t have this problem with voiceOver on IOS, so sometimes, I’ll wait to open up such an email until I’m on my phone.



--

Christopher (AKA CJ) =>÷

Chaltain at Outlook, USA



From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Wayne23 via groups.io
Sent: Tuesday, January 14, 2025 5:00 PM
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



Something else that can work is pressing control+end to go to the bottom of the email and working your way up.



|

Wayne Senior,

Dewsbury, England





On Tuesday, 14 January 2025 at 22:20:32 GMT, Mr. Ed via groups.io < <mailto:pinky14@...> pinky14@...>
wrote:





Hi,

I have tab away from the email then back again and Jaws reads again.

Mr. Ed



From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Susan Thompson via groups.io
Sent: Tuesday, January 14, 2025 3:09 AM
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



HI all,



I’ve particularly noticed this recently – it seems like since recent versions of JAWS 2025. It is also hard as it is to find a pattern.



but acknowledging Brian’s valid comment, I’ve not tried it with NVDA or Narrator, but it seems so intermittent that if I go to one when it happens, I’m not sure it would replicate and I don’t want to have to use those screen readers very long to see if it might happen.



I realize this is possibly at the risk of not solving the problem, But I might see if when it happens it is a more complex email structure, I didn’t think of that.

Regards

Susan





From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Katrina Anderson via groups.io
Sent: Tuesday, January 14, 2025 5:09 PM
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



This has been an ongoing problem (that I and numerous others have
experienced) for months/years. I’ve tried many things to resolve the problem, but to no avail. Unsure if I previously reported the issue to Vispero, I decided to do it now…just sent a report about the frequent silences after opening certain messages in Outlook, and also inquired about Outlook locking up/freezing; typically requiring the program to be removed from the Task Manager. JAWS may not have anything to do with it, but couldn’t hurt to ask.



Katrina



From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Steven Hicks via groups.io
Sent: Monday, January 13, 2025 11:17 PM
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



I Have experienced this as well, seemingly on long messages with lots of content, eventually it does come back though.





From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Brian Vogel via groups.io
Sent: 14 January 2025 04:16
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



Have you had the same issue when using either NVDA or Narrator for the same messages? That is a first pass diagnostic to decide whether the fault lies with the JAWS screen reader versus Outlook 365.



If you can't replicate with a different screen reader (or even if you can) this needs to be reported to Vispero/FS Support. They'd need to know if it's only happening with JAWS, or with JAWS and any other screen reader or screen readers.

--

Brian · ♂? · ???? · Virginia, USA - Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

~ Benjamin Disraeli, 1804-1881


--

|

Regards,

Wayne Senior

Latest stable versions of NVDA, JAWS and Narrator.
Re: JAWS Locking up when I open some messages

 

Katrina,
?
It is really not possible for me to answer that question other than to say I suspect user error, which we all make.
?
Try again following the steps I posted from the AI search and see if the result "sticks" everywhere.? I would initially turn the reading pane ON and on the right just for testing purposes and see it it appears in that position for all mailboxes.? If it does, then repeat the process but choosing OFF instead of either bottom or right.? One thing that is somewhat misleading in step 6, now that I've tried it again, is that the checkbox for, "Apply view to subfolders," only applies to the account as a whole if the checkbox associated with the account itself is checked.? So make certain that the checkbox for the account is checked as well as the "Apply view to subfolders" checkbox.? Also, if you want it to apply to all accounts, then go through the list of filders shown in the Apply Current View to these Folders dialog making sure that the checkbox at the level of each email account you have defined is checked before you hit the OK button.? By default, the checkbox for the parent account that you're working in should already be checked, but the checkboxes for the other accounts you may have defined are not.
?
I just did this for one of my accounts, changing the reading pane to right as a test.? Then I did the process again but with OFF for the reading pane.? Provided I had the checkboxes for each account where I wanted the current view I'd just set to apply, as well as the checkbox for "Apply view to subfolders" checkbox checked, all were changed after hitting OK.
?
It's just so easy to have skipped one tiny thing somewhere, and I suspect that may be what happened with you.
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881
Re: JAWS Locking up when I open some messages

 

开云体育

Thank you Brian for the clarification.? I am apparently not communicating properly.? I beg your indulgence as I try again.

?

In a prior message, I explained that I had gone through the process of applying the view (while focused on the In Box) to all folders (just as you kindly documented), but I don’t think I made it clear that this was done immediately after I had turned the reading pane off…all view settings had been configured prior to applying the view to all folders.? I explained that I ensured the desired account was selected and checked the option for subfolders of the account.? In the prior message, I asked why after doing that (when arrowing down under the account), were the subfolders not checked.? Sharing that piece in case the subfolders should have been checked.? If it is not pertinent, it would be good to know that…always want to learn.? ?I guess it might be that the subfolders are only checked after tapping on “Okay,” and/or that since I have many subfolders, the view is not instantly applied to the IMAP subfolders.? Anyway, after that process was completed, I left the In Box, went to a different subfolder, and found that the reading pane was set to “bottom.”? My question remains, why was it not off since I had moments ago set the reading pane to off while in the In Box, followed by applying the view to all folders.? Hopefully that helps you understand my question(s) better.

?

Katrina

?

From: [email protected] <[email protected]> On Behalf Of Brian Vogel via groups.io
Sent: Monday, February 3, 2025 11:45 PM
To: [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages

?

Katrina,

?

It appears that I am incorrect.? For many, many years the reading pane was, for lack of a better word, a universal setting.? If you turned it on, and set it to "bottom" it was in that position for every mailbox.? If you set it to "right," it was on the right for every mailbox.? It could not be configured on a mailbox by mailbox basis.? That, or I'm having a brain fart and remembering incorrectly.

?

I asked the Perplexity.ai search the following question: ?How can I disable the reading pane for all folders at once?

?

Its answer:?

To disable the reading pane for all folders at once in Outlook, follow these steps:

  1. Open Outlook and select your Inbox folder.
  2. Click on the "View" tab in the ribbon at the top of the window.
  3. In the "Layout" section, click on "Reading Pane" and select "Off" from the dropdown menu.
  4. After turning off the reading pane for your Inbox, click on "Change View" in the "Current View" section of the View tab.
  5. Select "Apply Current View to Other Mail Folders".
  6. In the dialog box that appears, you can either:
    • Select specific folders where you want to disable the reading pane, or
    • Check the box for "Apply view to subfolders" to apply the change to all incoming mail folders.
  1. Click "OK" to apply the changes.

This process will disable the reading pane for all selected mailboxes and folders in your Outlook account. Keep in mind that you may need to turn off the reading pane separately for the "Sent Items" folder, as it uses a different view.

?

?

?

So, essentially, I had omitted steps 4 through 7 since I thought that result occurred "automatically" in times past, and even if it did at one time, it certainly does not now.

--

Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881
Re: JAWS Locking up when I open some messages

 

Katrina,
?
It appears that I am incorrect.? For many, many years the reading pane was, for lack of a better word, a universal setting.? If you turned it on, and set it to "bottom" it was in that position for every mailbox.? If you set it to "right," it was on the right for every mailbox.? It could not be configured on a mailbox by mailbox basis.? That, or I'm having a brain fart and remembering incorrectly.
?
I asked the Perplexity.ai search the following question: ?How can I disable the reading pane for all folders at once?
?
Its answer:?
To disable the reading pane for all folders at once in Outlook, follow these steps:
  1. Open Outlook and select your Inbox folder.
  2. Click on the "View" tab in the ribbon at the top of the window.
  3. In the "Layout" section, click on "Reading Pane" and select "Off" from the dropdown menu.
  4. After turning off the reading pane for your Inbox, click on "Change View" in the "Current View" section of the View tab.
  5. Select "Apply Current View to Other Mail Folders".
  6. In the dialog box that appears, you can either:
    • Select specific folders where you want to disable the reading pane, or
    • Check the box for "Apply view to subfolders" to apply the change to all incoming mail folders.
  7. Click "OK" to apply the changes.
This process will disable the reading pane for all selected mailboxes and folders in your Outlook account. Keep in mind that you may need to turn off the reading pane separately for the "Sent Items" folder, as it uses a different view.
?
?
?
So, essentially, I had omitted steps 4 through 7 since I thought that result occurred "automatically" in times past, and even if it did at one time, it certainly does not now.
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881
Re: JAWS Locking up when I open some messages

 

开云体育

Brian, I apologize, but that only confused me.? It seems you are saying the setting of the reading pane will apply to all folders, regardless of the option selected.? If so, then why, when I set the reading pane to “off” while focus was on the In Box, and then immediately switching to a different folder, found the reading pane was set to “bottom?”? Forgive me if you answered that, but your explanation isn’t clear to me.? Would it be possible to explain differently?

?

Katrina

?

From: [email protected] <[email protected]> On Behalf Of Brian Vogel via groups.io
Sent: Monday, February 3, 2025 10:38 PM
To: [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages

?

On Mon, Feb 3, 2025 at 09:54 PM, Katrina Anderson wrote:

Why wasn't the reading pane set to "off," after I chose to have the view in the In Box applied to other folders?

-

Because, as I noted earlier, the reading pane setting, unlike the AutoPreview Setting, has no connection whatsoever to an individual mailbox.

?

The reading pane is either off or on, and if on, you pick the position it inhabits.? But if it's on, it's on for all mailboxes, and if it's off it's off.

--

Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881
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