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Re: add-in alert in outlook classic
Leo Bado
开云体育Read the following information on Microsoft support page. ? ? Cheers, Leo Bado. ? "Beware of he who would deny you access to information, for in his heart he dreams himself your master." Pravin Lal. ? From: [email protected] <[email protected]> On Behalf Of ?a?a???t?? ??t???p????? via groups.io
Sent: Thursday, February 6, 2025 12:48 AM To: [email protected] Subject: [M365-Accessibility] add-in alert in outlook classic ? Hi all, Over the few recent days, whenever I open outlook (using office 365, latest jaws and latest version in win11), I am getting a flash message saying: “add-in alert”. Unfortunately I could not open and read it in any way, and checking the info bar it does not seem to retain it, but states it’s empty. I also went and checked the add-ins I have checking and unchecking, but to no effect. I am therefore wondering whether this message is only to confirm that some add-ins have been in existence in outlook. Any help/suggestions as to what to do with this one, would be greatly appreciated. ??????????????????????????????????????????????????????????? Thanks and cheers, ??????????????????????????????????????????????????????????? Takis |
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Microsoft Outlook
开云体育Hi friends, ? running Microsoft Windows 11, Microsoft Office 365 and Outlook classic. I Added a GMail account and when you use ctrl+y and go to the Gmail folder, it shows as empty. If I try to use f6 to flick in to the list of folders, it doesn’t bring up the folder list, it just seems to jump between the top bar and then back to the inbox again. Anyone have any ideas? ? |
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add-in alert in outlook classic
开云体育Hi all, Over the few recent days, whenever I open outlook (using office 365, latest jaws and latest version in win11), I am getting a flash message saying: “add-in alert”. Unfortunately I could not open and read it in any way, and checking the info bar it does not seem to retain it, but states it’s empty. I also went and checked the add-ins I have checking and unchecking, but to no effect. I am therefore wondering whether this message is only to confirm that some add-ins have been in existence in outlook. Any help/suggestions as to what to do with this one, would be greatly appreciated. ??????????????????????????????????????????????????????????? Thanks and cheers, ??????????????????????????????????????????????????????????? Takis |
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Re: Connecting Microsoft Outlook 365 To GMail
开云体育Thanks Brian, finally managed to run through these steps and guess what, it is now connected to Gmail in Microsoft Outlook clasic. ? Not reall really sure how I did it but it is now working on this machine, thanks again for all your time. ? ? From: [email protected] <[email protected]>
On Behalf Of Brian Vogel via groups.io
Sent: 16 January 2025 19:42 To: [email protected] Subject: Re: [M365-Accessibility] Connecting Microsoft Outlook 365 To GMail ? Have you followed the steps at the end of that page in the section that starts out with: ?Manual Workaround? ? I literally sent this page to someone I know this morning.? Many techs have had to resort to the Manual workaround, which means removing the third-party access for Microsoft Apps on the Google side of the equation, then starting the process in Outlook Classic from scratch. -- Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0) It is much easier to be critical than to be correct. ?????? ~ Benjamin Disraeli, 1804-1881 |
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Re: JAWS Locking up when I open some messages
开云体育Brian, ? I’m following-up on your recommendations/thoughts.? First, I really appreciated learning the reading pane may need to be dealt with separately in the “Send” folder, and it indeed did.? Secondly, before writing the last time, I followed the steps gained via your AI search, and was pretty sure I had not skipped steps 4-7, during that test, but it looks like I may have skipped the steps when it mattered.? As previously said, even though the reading pane was set to “Off” when dealing with view settings inside of the In Box, when I switched to a different subfolder of the mail account, the reading pane was not set to “Off.”? I am certainly not perfect, and absolutely could have made a mistake somewhere, so as recommended, I did the following (customizing AI steps a bit and following your instruction).? Turns out, I’m 99% sure it was unfortunately user error. ? ? Please note, although it is just a curiosity, I continue to not understand why the subfolders under my account (that is checked), and the option to apply to subfolders is checked, are not checked.? Maybe JAWS is misreporting (since you saw the status of checkmarks switch, after you checked the option to apply to subfolders).? If I remember, I will ask someone with vision to identify if the subfolders are checked after I check the apply to subfolders option.? I ponder this in #7 below, if you have thoughts. ?
? Katrina ? From: [email protected] <[email protected]> On Behalf Of Brian Vogel via groups.io
Sent: Tuesday, February 4, 2025 9:55 AM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages ? Katrina, ? It is really not possible for me to answer that question other than to say I suspect user error, which we all make. ? Try again following the steps I posted from the AI search and see if the result "sticks" everywhere.? I would initially turn the reading pane ON and on the right just for testing purposes and see it it appears in that position for all mailboxes.? If it does, then repeat the process but choosing OFF instead of either bottom or right.? One thing that is somewhat misleading in step 6, now that I've tried it again, is that the checkbox for, "Apply view to subfolders," only applies to the account as a whole if the checkbox associated with the account itself is checked.? So make certain that the checkbox for the account is checked as well as the "Apply view to subfolders" checkbox.? Also, if you want it to apply to all accounts, then go through the list of filders shown in the Apply Current View to these Folders dialog making sure that the checkbox at the level of each email account you have defined is checked before you hit the OK button.? By default, the checkbox for the parent account that you're working in should already be checked, but the checkboxes for the other accounts you may have defined are not. ? I just did this for one of my accounts, changing the reading pane to right as a test.? Then I did the process again but with OFF for the reading pane.? Provided I had the checkboxes for each account where I wanted the current view I'd just set to apply, as well as the checkbox for "Apply view to subfolders" checkbox checked, all were changed after hitting OK. ? It's just so easy to have skipped one tiny thing somewhere, and I suspect that may be what happened with you. -- Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0) It is much easier to be critical than to be correct. ?????? ~ Benjamin Disraeli, 1804-1881 |
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Re: JAWS Locking up when I open some messages
Richard,
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This is a follow-up to prior discussion. In short, the agent I was working with (and hopefully won't again work with) could not give me a designated case number for others to refer to. He answered with, "the case number attached to this message" (the thread we were actively replying to). I reminded him that this journey has involved 3 case numbers, 2 of them are part of the message in the current thread. I asked which of those two numbers should be used, and again said my guess was the number associated to my original message. His response was basically that case numbers are irrelevant since every inquiry is different. I will quote part of his reply, " Because we have to deal with each of these issues individually, you should advise others to call us directly. They do not need to give a case number, for each issue must be address separately. The reason for this is simple. If a user calls us, we have to work on the situation they are experiencing. Their problem may or may not be releated to the Outlook issue on which we are currently working." He is really struggling to grasp the question and/or communicate, or unbelievably, JAWS Support doesn't have a mechanism to track/refer to reported issues/cases. Surely he is mistaken and/or unable to properly and accurately communicate. Or, who knows, maybe it is me that isn't grasping/communicating well. ? So, in summary, if someone wants to reference my "case," sadly, I cannot provide a single case number for reference. If an agent agrees to and/or is able to, my recommendation is to at a minimum share the first number listed below, and possibly share the other two as well. Original Case #: 00749013 Kroger Forwarded Message Case #: 00750511 Goodreads Forwarded Message Case #: 00750531 Katrina Katrina -----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Richard Turner via groups.io Sent: Sunday, February 2, 2025 11:23 AM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages The agent I dealt with back then was using Outlook MS365. It was the huge lag or refusal to speak when opening messages with lots of graphics, tables, etc. So, much of what you are describing. As for arrowing down and finding that lag, is your reading/preview pane on? I try to keep that off because it is loading the message in the background and in the olden days, that was opening oneself up to malicious activity. I don't even know where to check that right now. I will check later as I am getting ready to head out for much of the day. Thanks for the case numbers. I'm tempted to refer to all of them... I have next to no respect for Jaws support. Richard, USA, "When you come to the edge of all the light you know and are about to step off into the darkness of the unknown, faith is knowing one of two things will happen: there will be something solid to stand on or you will be taught how to fly." -- Barbara J. Winter. My web site: -----Original Message----- From: [email protected] <[email protected]> On Behalf Of Katrina Anderson Sent: Sunday, February 2, 2025 8:14 AM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages Richard, Could you elaborate about what could not be duplicated? Was testing done on a similar system to yours, and with Outlook? To be sure, since I've described multiple issues with Outlook, Was the issue involving serious lag when certain messages are opened? I am guessing so, since that is the focus of this thread, but just checking. I actually have 3 case numbers, which I will share below. Besides the original message, which is what I am guessing others should reference, two additional case numbers were created when I forwarded two separate email messages (one from Kroger and another from Goodreads). Again, I wish he had communicated better, advising me exactly how to share the requested messages. Forwarding messages was all I knew, and I did not know to ask if there was another method. When I forwarded the two troublesome messages, I included the original case number, which resulted in those threads having multiple case numbers in the subject line. The case numbers are: Original Case #: 00749013 Kroger Forwarded Message Case #: 00750511 Goodreads Forwarded Message Case #: 00750531 To be clear, the agent did not say the case is with the development team; I guess that was my hopeful assumption. Rather, on Friday, January 31, 2025, the agent replied to a thread containing the forwarded Kroger message, Case #: 00750511. That number, and the case # 00749013 (for my original message) is in the subject line. He wrote that he would pass the attached files, containing the troublesome messages, to the development team. Unfortunately, this particular agent doesn't communicate very well. Friday, I've specifically asked him what "report" was found that connects to my issues. I explained that since he seems to have been focused on issue 1 (and not issue 2 involving Outlook locking up and not sending/receiving mail), my guess is the report concerned the serious lag when opening certain messages; no response thus far. There were several messages between us Friday; the last was from me late Friday, so the ball is in his court. I will continue to ask about unanswered questions, and request he identify what specific case number could be used by others when reporting similar problems. FYI, Starting yesterday, or maybe Friday, a new issue has started. As I arrow down through the list of messages, after a particular message (related to the ACB Braille Forum), JAWS goes silent and I am forced to wait as previously described. JAWS of course starts functioning again and all is good. I've not opened the Braille Forum message yet; it will be interesting to do so, and see if that type of behavior happens again after the message is deleted/moved. Katrina -----Original Message----- From: [email protected] <[email protected]> On Behalf Of Richard Turner via groups.io Sent: Sunday, February 2, 2025 10:19 AM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages Katrina, Do you have a case number we could reference? I've gone through this several times with FS support, and while one of the support agents I know to be very good, I basically ended up with they cannot duplicate it. This was a couple years ago now. I'm not having this issue quite as much, but it would be good to tie it to your case when it happens again and I send an attached message. If not, perhaps the date when their support agent told you it is now with the development team? Thanks, Richard, USA, "When you come to the edge of all the light you know and are about to step off into the darkness of the unknown, faith is knowing one of two things will happen: there will be something solid to stand on or you will be taught how to fly." -- Barbara J. Winter. My web site: -----Original Message----- From: [email protected] <[email protected]> On Behalf Of Katrina Anderson Sent: Sunday, February 2, 2025 7:04 AM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages Again, thank you for sharing needed findings. Have you reported these Outlook related issues to Microsoft? Based on my experience, not sure it would help to do so, but maybe... Katrina -----Original Message----- From: [email protected] <[email protected]> On Behalf Of Konnie Ellis via groups.io Sent: Saturday, February 1, 2025 4:01 AM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages I have been experiencing the same issue using NVDA for about the past year. I do use Outlook classic. I noticed that when I first got this new PC a few months ago, the type of messages where this normally happens, stopped happening. But as the weeks went by, it's now back to the same old, same old. Very frustrating. -----Original Message----- From: [email protected] <[email protected]> On Behalf Of Katrina Anderson via groups.io Sent: Saturday, February 1, 2025 12:48 AM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages A bit of an update (or follow up) for those experiencing a serious lag when opening certain messages in Outlook. I don’t know why I referred to Outlook as locking up in the subject line; it is probably because I use that phrase in regards to a different Outlook issue, which I have a bit of update for…will address it in a different thread. I filed a case with JAWS Support a week to 10 days ago regarding the serious lag in performance (JAWS goes silent and it is like the screen is frozen) when certain messages (lengthy and/or what I believe is referred to as HTML content (graphics, tables, links, photos, etc.) Unfortunately, the agent didn’t always clearly communicate, and apparently they are very busy there. He asked me to send some examples of messages that are troublesome; I did a week ago. It took him almost a week to follow up, and his response was that the problem could not be replicated. The end…no further comment. I wrote back as tactfully as possible, saying it is good he doesn’t have the problem, but the fact is I and others are having the problem, etc. He responded by saying something like, I think you are using Outlook; I was not, and that might be why I couldn’t replicate the sluggishness. Seriously? The fact I am accessing email via Outlook is an extremely pertinent detail (emphasized clearly in my original message and replies); how was he not sure about that…whatever. I wrote back emphasizing the importance of Outlook in regards to this matter. I have no evidence that the lag in JAWS performance happens when accessing email via other means. I reiterated the lag for sure happens with JAWS 2024 and 2025…not sure about 2023, and with Narrator; I do not use NVDA. For those who might care, I will mention here that Alt-Tab doesn’t work…JAWS is totally silent and focus remains on what I assume is the body of the message as it attempts to open. I cannot do anything; not even escape out of the message or close Outlook. The other suggestions on this group have been tried, but again I am stuck, and am forced to wait until JAWS speaks and I’m permitted to take action (e.g. read the message, Alt-Tab, close the message, etc.) To be clear, I encounter messages, like Sam’s Club marketing stuff, that causes JAWS to pause for a few seconds; probably 3-4 seconds. The silence/delay I’m dealing with is way more extreme (e.g. “Happy Birthday” could be sung a minimum of two, and probably three, or more times before JAWS speaks again and/or I can take action)…editing/replying to these messages is even more annoying as the silences happen over and over again. I determined if I erase the original content, there is no delay, but when forwarding messages, you need the content to remain. The agent then asked again about Outlook add-ins, which he asked, and I answered, earlier in the thread of messages between he/me…what the heck! The agent obviously is not referencing prior messages. I replied with kindness/respect, but said something that spurred the agent into action; he did some research, sent numerous messages, etc., after that. It was at that point when he finally shared that there was at least one other report about this issue, and it is with the development team. I then learned that the agent forgot to tell me how to send the messages (don’t forward but save/attach files). I had forwarded them, and he accessed them via a program that isn’t Outlook…what a waste of time! I am not in his shoes, have never done his job, etc., so I am trying to go easy on the agent. After a week of waiting/poor communication, the good news is the matter has finally been passed onto the development team for investigation. I was asked to urge others who share the problem to contact JAWS Support. You could call to report, or send an email. The latter is probably best, so you can share examples of messages that require a significant wait before JAWS speaks again. In case it helps, Following are steps to attach the troublesome messages. 1. Select the message in the Microsoft Outlook inbox. 2. Press Alt+F to open the File drop down menu. 3. Choose Save As from the menu. 4. Save the file in a location where it can easily be found. The file should have the name of the email's subject line in your inbox, and will have a .msg extension. 5. Start an email addressed to support@... <mailto:support@...> , fill in the subject line, and add appropriate comments/information in the body of the message. I recommend your comments alert the reader to look for attached files. 6. Use your preferred method to insert/attach the desired saved files. 7. Send the message. Whether you call or email, provide information about your system (OS, Outlook version, JAWS version and Serial Number, etc.) Provide information like when the problem started, can the problem be traced to a recent JAWS update or change in Outlook, etc. I recommend you mention that others have reported the same, and those reports were passed onto the development team, and ask could your report be passed on as well. Katrina From: [email protected] <[email protected]> On Behalf Of chaltain@... via groups.io Sent: Tuesday, January 14, 2025 7:30 PM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages I see this with JAWS, Narrator and NVDA. Alt-tabbing away or hitting control+end don’t seem to be any better for me than just waiting. This control+has been a round for years. I think FS addressed it a while ago, but that only made it marginally better, and I agree, it’s gotten worse lately. IMHO, there’s an issue in the AT layer for either Windows or Outlook. FS would know best and should be able to work with Microsoft if needed. BTW, I don’t have this problem with voiceOver on IOS, so sometimes, I’ll wait to open up such an email until I’m on my phone. -- Christopher (AKA CJ) =>÷ Chaltain at Outlook, USA From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Wayne23 via groups.io Sent: Tuesday, January 14, 2025 5:00 PM To: <mailto:[email protected]> [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages Something else that can work is pressing control+end to go to the bottom of the email and working your way up. | Wayne Senior, Dewsbury, England On Tuesday, 14 January 2025 at 22:20:32 GMT, Mr. Ed via groups.io < <mailto:pinky14@...> pinky14@...> wrote: Hi, I have tab away from the email then back again and Jaws reads again. Mr. Ed From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Susan Thompson via groups.io Sent: Tuesday, January 14, 2025 3:09 AM To: <mailto:[email protected]> [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages HI all, I’ve particularly noticed this recently – it seems like since recent versions of JAWS 2025. It is also hard as it is to find a pattern. but acknowledging Brian’s valid comment, I’ve not tried it with NVDA or Narrator, but it seems so intermittent that if I go to one when it happens, I’m not sure it would replicate and I don’t want to have to use those screen readers very long to see if it might happen. I realize this is possibly at the risk of not solving the problem, But I might see if when it happens it is a more complex email structure, I didn’t think of that. Regards Susan From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Katrina Anderson via groups.io Sent: Tuesday, January 14, 2025 5:09 PM To: <mailto:[email protected]> [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages This has been an ongoing problem (that I and numerous others have experienced) for months/years. I’ve tried many things to resolve the problem, but to no avail. Unsure if I previously reported the issue to Vispero, I decided to do it now…just sent a report about the frequent silences after opening certain messages in Outlook, and also inquired about Outlook locking up/freezing; typically requiring the program to be removed from the Task Manager. JAWS may not have anything to do with it, but couldn’t hurt to ask. Katrina From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Steven Hicks via groups.io Sent: Monday, January 13, 2025 11:17 PM To: <mailto:[email protected]> [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages I Have experienced this as well, seemingly on long messages with lots of content, eventually it does come back though. From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Brian Vogel via groups.io Sent: 14 January 2025 04:16 To: <mailto:[email protected]> [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages Have you had the same issue when using either NVDA or Narrator for the same messages? That is a first pass diagnostic to decide whether the fault lies with the JAWS screen reader versus Outlook 365. If you can't replicate with a different screen reader (or even if you can) this needs to be reported to Vispero/FS Support. They'd need to know if it's only happening with JAWS, or with JAWS and any other screen reader or screen readers. -- Brian · ♂? · ???? · Virginia, USA - Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0) It is much easier to be critical than to be correct. ~ Benjamin Disraeli, 1804-1881 -- | Regards, Wayne Senior Latest stable versions of NVDA, JAWS and Narrator. |
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Re: JAWS Locking up when I open some messages
Katrina,
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It is really not possible for me to answer that question other than to say I suspect user error, which we all make.
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Try again following the steps I posted from the AI search and see if the result "sticks" everywhere.? I would initially turn the reading pane ON and on the right just for testing purposes and see it it appears in that position for all mailboxes.? If it does, then repeat the process but choosing OFF instead of either bottom or right.? One thing that is somewhat misleading in step 6, now that I've tried it again, is that the checkbox for, "Apply view to subfolders," only applies to the account as a whole if the checkbox associated with the account itself is checked.? So make certain that the checkbox for the account is checked as well as the "Apply view to subfolders" checkbox.? Also, if you want it to apply to all accounts, then go through the list of filders shown in the Apply Current View to these Folders dialog making sure that the checkbox at the level of each email account you have defined is checked before you hit the OK button.? By default, the checkbox for the parent account that you're working in should already be checked, but the checkboxes for the other accounts you may have defined are not.
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I just did this for one of my accounts, changing the reading pane to right as a test.? Then I did the process again but with OFF for the reading pane.? Provided I had the checkboxes for each account where I wanted the current view I'd just set to apply, as well as the checkbox for "Apply view to subfolders" checkbox checked, all were changed after hitting OK.
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It's just so easy to have skipped one tiny thing somewhere, and I suspect that may be what happened with you.
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Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)
It is much easier to be critical than to be correct. ?????? ~ Benjamin Disraeli, 1804-1881 |
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Re: JAWS Locking up when I open some messages
开云体育Thank you Brian for the clarification.? I am apparently not communicating properly.? I beg your indulgence as I try again. ? In a prior message, I explained that I had gone through the process of applying the view (while focused on the In Box) to all folders (just as you kindly documented), but I don’t think I made it clear that this was done immediately after I had turned the reading pane off…all view settings had been configured prior to applying the view to all folders.? I explained that I ensured the desired account was selected and checked the option for subfolders of the account.? In the prior message, I asked why after doing that (when arrowing down under the account), were the subfolders not checked.? Sharing that piece in case the subfolders should have been checked.? If it is not pertinent, it would be good to know that…always want to learn.? ?I guess it might be that the subfolders are only checked after tapping on “Okay,” and/or that since I have many subfolders, the view is not instantly applied to the IMAP subfolders.? Anyway, after that process was completed, I left the In Box, went to a different subfolder, and found that the reading pane was set to “bottom.”? My question remains, why was it not off since I had moments ago set the reading pane to off while in the In Box, followed by applying the view to all folders.? Hopefully that helps you understand my question(s) better. ? Katrina ? From: [email protected] <[email protected]> On Behalf Of Brian Vogel via groups.io
Sent: Monday, February 3, 2025 11:45 PM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages ? Katrina, ? It appears that I am incorrect.? For many, many years the reading pane was, for lack of a better word, a universal setting.? If you turned it on, and set it to "bottom" it was in that position for every mailbox.? If you set it to "right," it was on the right for every mailbox.? It could not be configured on a mailbox by mailbox basis.? That, or I'm having a brain fart and remembering incorrectly. ? I asked the Perplexity.ai search the following question: ?How can I disable the reading pane for all folders at once? ? Its answer:? To disable the reading pane for all folders at once in Outlook, follow these steps:
This process will disable the reading pane for all selected mailboxes and folders in your Outlook account. Keep in mind that you may need to turn off the reading pane separately for the "Sent Items" folder, as it uses a different view. ? ? ? So, essentially, I had omitted steps 4 through 7 since I thought that result occurred "automatically" in times past, and even if it did at one time, it certainly does not now. -- Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0) It is much easier to be critical than to be correct. ?????? ~ Benjamin Disraeli, 1804-1881 |
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Re: JAWS Locking up when I open some messages
Katrina,
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It appears that I am incorrect.? For many, many years the reading pane was, for lack of a better word, a universal setting.? If you turned it on, and set it to "bottom" it was in that position for every mailbox.? If you set it to "right," it was on the right for every mailbox.? It could not be configured on a mailbox by mailbox basis.? That, or I'm having a brain fart and remembering incorrectly.
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I asked the Perplexity.ai search the following question: ?How can I disable the reading pane for all folders at once?
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Its answer:?
To disable the reading pane for all folders at once in Outlook, follow these steps:
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So, essentially, I had omitted steps 4 through 7 since I thought that result occurred "automatically" in times past, and even if it did at one time, it certainly does not now.
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Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)
It is much easier to be critical than to be correct. ?????? ~ Benjamin Disraeli, 1804-1881 |
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Re: JAWS Locking up when I open some messages
开云体育Brian, I apologize, but that only confused me.? It seems you are saying the setting of the reading pane will apply to all folders, regardless of the option selected.? If so, then why, when I set the reading pane to “off” while focus was on the In Box, and then immediately switching to a different folder, found the reading pane was set to “bottom?”? Forgive me if you answered that, but your explanation isn’t clear to me.? Would it be possible to explain differently? ? Katrina ? From: [email protected] <[email protected]> On Behalf Of Brian Vogel via groups.io
Sent: Monday, February 3, 2025 10:38 PM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages ? On Mon, Feb 3, 2025 at 09:54 PM, Katrina Anderson wrote:
- Because, as I noted earlier, the reading pane setting, unlike the AutoPreview Setting, has no connection whatsoever to an individual mailbox. ? The reading pane is either off or on, and if on, you pick the position it inhabits.? But if it's on, it's on for all mailboxes, and if it's off it's off. -- Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0) It is much easier to be critical than to be correct. ?????? ~ Benjamin Disraeli, 1804-1881 |
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Re: JAWS Locking up when I open some messages
On Mon, Feb 3, 2025 at 09:54 PM, Katrina Anderson wrote:
Why wasn't the reading pane set to "off," after I chose to have the view in the In Box applied to other folders? -
Because, as I noted earlier, the reading pane setting, unlike the AutoPreview Setting, has no connection whatsoever to an individual mailbox.
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The reading pane is either off or on, and if on, you pick the position it inhabits.? But if it's on, it's on for all mailboxes, and if it's off it's off.
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Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)
It is much easier to be critical than to be correct. ?????? ~ Benjamin Disraeli, 1804-1881 |
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Re: JAWS Locking up when I open some messages
Really? Good for you. Sadly, not any help here. I discovered the folder where I stored the troublesome emails (shared with JAWS Support) had the reading pane set to "bottom." I of course changed it to "off," but that brings up a question or two. Why wasn't the reading pane set to "off," after I chose to have the view in the In Box applied to other folders? Perhaps it takes a while to apply the view to the numerous folders I have in that account; maybe I need to close/open Outlook to apply the view elsewhere. Lastly, when going through the process to apply the view to other folders, I ensured the desired account was checked, as well as subfolders. The interesting thing is as I arrowed down through the numerous subfolders of the account, none of them are checked. Again, perhaps that is because they are only checked after the process has finished, which could take time. Thoughts from anybody welcome.
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Katrina -----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Andy Baracco via groups.io Sent: Sunday, February 2, 2025 8:36 PM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages I always thought I had the reading pane turned off, but somehow it got changed to right. When I turned it off, it seemed to correct the lag. Andy -----Original Message----- From: [email protected] <[email protected]> On Behalf Of Katrina Anderson via groups.io Sent: Sunday, February 2, 2025 9:07 AM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages Oh my goodness! Thanks for asking about the reading/preview pane! I almost replied with, "Yep, always keep it off," but then I checked to be certain. For whatever reason, the reading pane had changed to "bottom." The preview pane was still off though. I turned the reading pane back to "off," and there is no longer a silent lag when arrowing past the Braille Forum message. So, at least one thing has been resolved. I actually check such view settings regularly, and feel like the last time was not long ago. Regardless, I should have thought to check the reading pane when the newest lagging issue started. So weird! Any thoughts about what would have caused an automatic change of a view setting? Katrina -----Original Message----- From: [email protected] <[email protected]> On Behalf Of Richard Turner via groups.io Sent: Sunday, February 2, 2025 11:23 AM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages The agent I dealt with back then was using Outlook MS365. It was the huge lag or refusal to speak when opening messages with lots of graphics, tables, etc. So, much of what you are describing. As for arrowing down and finding that lag, is your reading/preview pane on? I try to keep that off because it is loading the message in the background and in the olden days, that was opening oneself up to malicious activity. I don't even know where to check that right now. I will check later as I am getting ready to head out for much of the day. Thanks for the case numbers. I'm tempted to refer to all of them... I have next to no respect for Jaws support. Richard, USA, "When you come to the edge of all the light you know and are about to step off into the darkness of the unknown, faith is knowing one of two things will happen: there will be something solid to stand on or you will be taught how to fly." -- Barbara J. Winter. My web site: -----Original Message----- From: [email protected] <[email protected]> On Behalf Of Katrina Anderson Sent: Sunday, February 2, 2025 8:14 AM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages Richard, Could you elaborate about what could not be duplicated? Was testing done on a similar system to yours, and with Outlook? To be sure, since I've described multiple issues with Outlook, Was the issue involving serious lag when certain messages are opened? I am guessing so, since that is the focus of this thread, but just checking. I actually have 3 case numbers, which I will share below. Besides the original message, which is what I am guessing others should reference, two additional case numbers were created when I forwarded two separate email messages (one from Kroger and another from Goodreads). Again, I wish he had communicated better, advising me exactly how to share the requested messages. Forwarding messages was all I knew, and I did not know to ask if there was another method. When I forwarded the two troublesome messages, I included the original case number, which resulted in those threads having multiple case numbers in the subject line. The case numbers are: Original Case #: 00749013 Kroger Forwarded Message Case #: 00750511 Goodreads Forwarded Message Case #: 00750531 To be clear, the agent did not say the case is with the development team; I guess that was my hopeful assumption. Rather, on Friday, January 31, 2025, the agent replied to a thread containing the forwarded Kroger message, Case #: 00750511. That number, and the case # 00749013 (for my original message) is in the subject line. He wrote that he would pass the attached files, containing the troublesome messages, to the development team. Unfortunately, this particular agent doesn't communicate very well. Friday, I've specifically asked him what "report" was found that connects to my issues. I explained that since he seems to have been focused on issue 1 (and not issue 2 involving Outlook locking up and not sending/receiving mail), my guess is the report concerned the serious lag when opening certain messages; no response thus far. There were several messages between us Friday; the last was from me late Friday, so the ball is in his court. I will continue to ask about unanswered questions, and request he identify what specific case number could be used by others when reporting similar problems. FYI, Starting yesterday, or maybe Friday, a new issue has started. As I arrow down through the list of messages, after a particular message (related to the ACB Braille Forum), JAWS goes silent and I am forced to wait as previously described. JAWS of course starts functioning again and all is good. I've not opened the Braille Forum message yet; it will be interesting to do so, and see if that type of behavior happens again after the message is deleted/moved. Katrina -----Original Message----- From: [email protected] <[email protected]> On Behalf Of Richard Turner via groups.io Sent: Sunday, February 2, 2025 10:19 AM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages Katrina, Do you have a case number we could reference? I've gone through this several times with FS support, and while one of the support agents I know to be very good, I basically ended up with they cannot duplicate it. This was a couple years ago now. I'm not having this issue quite as much, but it would be good to tie it to your case when it happens again and I send an attached message. If not, perhaps the date when their support agent told you it is now with the development team? Thanks, Richard, USA, "When you come to the edge of all the light you know and are about to step off into the darkness of the unknown, faith is knowing one of two things will happen: there will be something solid to stand on or you will be taught how to fly." -- Barbara J. Winter. My web site: -----Original Message----- From: [email protected] <[email protected]> On Behalf Of Katrina Anderson Sent: Sunday, February 2, 2025 7:04 AM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages Again, thank you for sharing needed findings. Have you reported these Outlook related issues to Microsoft? Based on my experience, not sure it would help to do so, but maybe... Katrina -----Original Message----- From: [email protected] <[email protected]> On Behalf Of Konnie Ellis via groups.io Sent: Saturday, February 1, 2025 4:01 AM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages I have been experiencing the same issue using NVDA for about the past year. I do use Outlook classic. I noticed that when I first got this new PC a few months ago, the type of messages where this normally happens, stopped happening. But as the weeks went by, it's now back to the same old, same old. Very frustrating. -----Original Message----- From: [email protected] <[email protected]> On Behalf Of Katrina Anderson via groups.io Sent: Saturday, February 1, 2025 12:48 AM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages A bit of an update (or follow up) for those experiencing a serious lag when opening certain messages in Outlook. I don’t know why I referred to Outlook as locking up in the subject line; it is probably because I use that phrase in regards to a different Outlook issue, which I have a bit of update for…will address it in a different thread. I filed a case with JAWS Support a week to 10 days ago regarding the serious lag in performance (JAWS goes silent and it is like the screen is frozen) when certain messages (lengthy and/or what I believe is referred to as HTML content (graphics, tables, links, photos, etc.) Unfortunately, the agent didn’t always clearly communicate, and apparently they are very busy there. He asked me to send some examples of messages that are troublesome; I did a week ago. It took him almost a week to follow up, and his response was that the problem could not be replicated. The end…no further comment. I wrote back as tactfully as possible, saying it is good he doesn’t have the problem, but the fact is I and others are having the problem, etc. He responded by saying something like, I think you are using Outlook; I was not, and that might be why I couldn’t replicate the sluggishness. Seriously? The fact I am accessing email via Outlook is an extremely pertinent detail (emphasized clearly in my original message and replies); how was he not sure about that…whatever. I wrote back emphasizing the importance of Outlook in regards to this matter. I have no evidence that the lag in JAWS performance happens when accessing email via other means. I reiterated the lag for sure happens with JAWS 2024 and 2025…not sure about 2023, and with Narrator; I do not use NVDA. For those who might care, I will mention here that Alt-Tab doesn’t work…JAWS is totally silent and focus remains on what I assume is the body of the message as it attempts to open. I cannot do anything; not even escape out of the message or close Outlook. The other suggestions on this group have been tried, but again I am stuck, and am forced to wait until JAWS speaks and I’m permitted to take action (e.g. read the message, Alt-Tab, close the message, etc.) To be clear, I encounter messages, like Sam’s Club marketing stuff, that causes JAWS to pause for a few seconds; probably 3-4 seconds. The silence/delay I’m dealing with is way more extreme (e.g. “Happy Birthday” could be sung a minimum of two, and probably three, or more times before JAWS speaks again and/or I can take action)…editing/replying to these messages is even more annoying as the silences happen over and over again. I determined if I erase the original content, there is no delay, but when forwarding messages, you need the content to remain. The agent then asked again about Outlook add-ins, which he asked, and I answered, earlier in the thread of messages between he/me…what the heck! The agent obviously is not referencing prior messages. I replied with kindness/respect, but said something that spurred the agent into action; he did some research, sent numerous messages, etc., after that. It was at that point when he finally shared that there was at least one other report about this issue, and it is with the development team. I then learned that the agent forgot to tell me how to send the messages (don’t forward but save/attach files). I had forwarded them, and he accessed them via a program that isn’t Outlook…what a waste of time! I am not in his shoes, have never done his job, etc., so I am trying to go easy on the agent. After a week of waiting/poor communication, the good news is the matter has finally been passed onto the development team for investigation. I was asked to urge others who share the problem to contact JAWS Support. You could call to report, or send an email. The latter is probably best, so you can share examples of messages that require a significant wait before JAWS speaks again. In case it helps, Following are steps to attach the troublesome messages. 1. Select the message in the Microsoft Outlook inbox. 2. Press Alt+F to open the File drop down menu. 3. Choose Save As from the menu. 4. Save the file in a location where it can easily be found. The file should have the name of the email's subject line in your inbox, and will have a .msg extension. 5. Start an email addressed to support@... <mailto:support@...> , fill in the subject line, and add appropriate comments/information in the body of the message. I recommend your comments alert the reader to look for attached files. 6. Use your preferred method to insert/attach the desired saved files. 7. Send the message. Whether you call or email, provide information about your system (OS, Outlook version, JAWS version and Serial Number, etc.) Provide information like when the problem started, can the problem be traced to a recent JAWS update or change in Outlook, etc. I recommend you mention that others have reported the same, and those reports were passed onto the development team, and ask could your report be passed on as well. Katrina From: [email protected] <[email protected]> On Behalf Of chaltain@... via groups.io Sent: Tuesday, January 14, 2025 7:30 PM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages I see this with JAWS, Narrator and NVDA. Alt-tabbing away or hitting control+end don’t seem to be any better for me than just waiting. This control+has been a round for years. I think FS addressed it a while ago, but that only made it marginally better, and I agree, it’s gotten worse lately. IMHO, there’s an issue in the AT layer for either Windows or Outlook. FS would know best and should be able to work with Microsoft if needed. BTW, I don’t have this problem with voiceOver on IOS, so sometimes, I’ll wait to open up such an email until I’m on my phone. -- Christopher (AKA CJ) =>÷ Chaltain at Outlook, USA From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Wayne23 via groups.io Sent: Tuesday, January 14, 2025 5:00 PM To: <mailto:[email protected]> [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages Something else that can work is pressing control+end to go to the bottom of the email and working your way up. | Wayne Senior, Dewsbury, England On Tuesday, 14 January 2025 at 22:20:32 GMT, Mr. Ed via groups.io < <mailto:pinky14@...> pinky14@...> wrote: Hi, I have tab away from the email then back again and Jaws reads again. Mr. Ed From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Susan Thompson via groups.io Sent: Tuesday, January 14, 2025 3:09 AM To: <mailto:[email protected]> [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages HI all, I’ve particularly noticed this recently – it seems like since recent versions of JAWS 2025. It is also hard as it is to find a pattern. but acknowledging Brian’s valid comment, I’ve not tried it with NVDA or Narrator, but it seems so intermittent that if I go to one when it happens, I’m not sure it would replicate and I don’t want to have to use those screen readers very long to see if it might happen. I realize this is possibly at the risk of not solving the problem, But I might see if when it happens it is a more complex email structure, I didn’t think of that. Regards Susan From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Katrina Anderson via groups.io Sent: Tuesday, January 14, 2025 5:09 PM To: <mailto:[email protected]> [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages This has been an ongoing problem (that I and numerous others have experienced) for months/years. I’ve tried many things to resolve the problem, but to no avail. Unsure if I previously reported the issue to Vispero, I decided to do it now…just sent a report about the frequent silences after opening certain messages in Outlook, and also inquired about Outlook locking up/freezing; typically requiring the program to be removed from the Task Manager. JAWS may not have anything to do with it, but couldn’t hurt to ask. Katrina From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Steven Hicks via groups.io Sent: Monday, January 13, 2025 11:17 PM To: <mailto:[email protected]> [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages I Have experienced this as well, seemingly on long messages with lots of content, eventually it does come back though. From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Brian Vogel via groups.io Sent: 14 January 2025 04:16 To: <mailto:[email protected]> [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages Have you had the same issue when using either NVDA or Narrator for the same messages? That is a first pass diagnostic to decide whether the fault lies with the JAWS screen reader versus Outlook 365. If you can't replicate with a different screen reader (or even if you can) this needs to be reported to Vispero/FS Support. They'd need to know if it's only happening with JAWS, or with JAWS and any other screen reader or screen readers. -- Brian · ♂? · ???? · Virginia, USA - Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0) It is much easier to be critical than to be correct. ~ Benjamin Disraeli, 1804-1881 -- | Regards, Wayne Senior Latest stable versions of NVDA, JAWS and Narrator. |
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New windows esu (extended support) info
开云体育Hello guys,
Hope you are all doing well. This is important information. Clearly, for businesses that are going down the extended support route, factoring in multiple if not tons of windows 10 devices, the costs are clearly going to bight very hard. So if you can, please upgrade to win 11 while you have the chance. Of course if you have a company laptop or something don't do it secretly as that's immoral and will get you into trouble, but if you can, push your company to at least upgrade the machines you use to win 11, since it looks like the accessibility companies will focus more on win 11 and win 12 when that comes out, if it does come out in 2027 if indeed the claims are true. Check out this link.
Best regards, Muhammad. |
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Re: One more bit of clarification on when the new Copilot M365 Rate will kick in
Leo Bado
开云体育Yes, up to now I believe that the rate won’t be increase for Costa Rican consumer users since the e-mail only indicated the Copilot benefits implemented for my personal plan, an nothing about increasing the price. I will keep the list updated, but as I explained few weeks ago, this wouldn’t be the first time they change or keep the subscription fee only for Costa Rica. Last time it happened a couple of years ago, when they lower the cost and they didn’t do it for other Latin American countries. I know this first-hand because I speak with folks from many countries. ? As for double checking on the Microsoft personal account website, yes, I’m continuously doing it every other day to see any update, but up to now, I will probably pay the same although my credits were refilled on February 1st. ? Cheers, Leo Bado. ? "Beware of he who would deny you access to information, for in his heart he dreams himself your master." Pravin Lal. ? From: [email protected] <[email protected]> On Behalf Of Brian Vogel via groups.io
Sent: Monday, February 3, 2025 9:19 AM To: [email protected] Subject: Re: [M365-Accessibility] One more bit of clarification on when the new Copilot M365 Rate will kick in ? Leo, ? That is a bit of a shock.? You're the first M365 User I've heard from, worldwide, that did not have the new rate show.? I would be curious what you find if you go to your Microsoft Account page, subscriptions pane: ?? ? Mine has even been updated since I first checked to make the new rate appear in far larger, boldface type.? In my specific case, it reads: Recurring billing on $129.99?Every year?plus applicable taxes ? ? ? ? ? ? ? I'm intentionally not downgrading until it's right up to the wire just to see if I get email communications as the renewal date draws near telling me that if I want to keep the services I currently have I should sign up for Classic service level. ? The change was announced by Microsoft to be worldwide, which is why this is even more surprising. -- Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0) It is much easier to be critical than to be correct. ?????? ~ Benjamin Disraeli, 1804-1881 |
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Re: One more bit of clarification on when the new Copilot M365 Rate will kick in
Leo,
?
That is a bit of a shock.? You're the first M365 User I've heard from, worldwide, that did not have the new rate show.? I would be curious what you find if you go to your Microsoft Account page, subscriptions pane: ??
?
Mine has even been updated since I first checked to make the new rate appear in far larger, boldface type.? In my specific case, it reads:
Recurring billing on
$129.99?Every year?plus applicable taxes
?
?
?
?
?
?
?
I'm intentionally not downgrading until it's right up to the wire just to see if I get email communications as the renewal date draws near telling me that if I want to keep the services I currently have I should sign up for Classic service level.
?
The change was announced by Microsoft to be worldwide, which is why this is even more surprising.
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)
It is much easier to be critical than to be correct. ?????? ~ Benjamin Disraeli, 1804-1881 |
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Re: One more bit of clarification on when the new Copilot M365 Rate will kick in
Leo Bado
开云体育Honestly, I believe that when it comes to rising the price, Microsoft is handling things different for different plans, users, and regions. I got the same e-mail around the same day you did, but in my case it didn’t announce any increase in my monthly subscription plan, and the billing info still indicates the same price. ? Cheers, Leo Bado. ? "Beware of he who would deny you access to information, for in his heart he dreams himself your master." Pravin Lal. ? From: [email protected] <[email protected]> On Behalf Of Linda Coccovizzo via groups.io
Sent: Sunday, February 2, 2025 7:55 PM To: [email protected] Subject: Re: [M365-Accessibility] One more bit of clarification on when the new Copilot M365 Rate will kick in ? Interesting. Microsoft sent me an email on the 19th of January, saying that my renewal would be due on the 18th of February. I guess if someone renewed in December, maybe they get the better part of the year with the 60 Copilot credits a month for free? ? From: [email protected] <[email protected]> On Behalf Of Brian Vogel via groups.io ? I just got a notification in OneDrive on Android saying that the price increase if you don't downgrade to Classic service level will be at your next renewal date after February 20, 2025. ? So those with a renewal date before that date will have a bit over a full year to play with the Copilot enabled M365. ? You can do the downgrade earlier, but it kicks in at your renewal date. -- Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0) It is much easier to be critical than to be correct. ?????? ~ Benjamin Disraeli, 1804-1881 |
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Re: One more bit of clarification on when the new Copilot M365 Rate will kick in
开云体育Interesting. Microsoft sent me an email on the 19th of January, saying that my renewal would be due on the 18th of February. I guess if someone renewed in December, maybe they get the better part of the year with the 60 Copilot credits a month for free? ? From: [email protected] <[email protected]> On Behalf Of Brian Vogel via groups.io
Sent: Wednesday, January 29, 2025 2:16 PM To: [email protected] Subject: [M365-Accessibility] One more bit of clarification on when the new Copilot M365 Rate will kick in ? I just got a notification in OneDrive on Android saying that the price increase if you don't downgrade to Classic service level will be at your next renewal date after February 20, 2025. ? So those with a renewal date before that date will have a bit over a full year to play with the Copilot enabled M365. ? You can do the downgrade earlier, but it kicks in at your renewal date. -- Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0) It is much easier to be critical than to be correct. ?????? ~ Benjamin Disraeli, 1804-1881 |
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Re: JAWS Locking up when I open some messages
I always thought I had the reading pane turned off, but somehow it got changed to right. When I turned it off, it seemed to correct the lag.
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Andy -----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Katrina Anderson via groups.io Sent: Sunday, February 2, 2025 9:07 AM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages Oh my goodness! Thanks for asking about the reading/preview pane! I almost replied with, "Yep, always keep it off," but then I checked to be certain. For whatever reason, the reading pane had changed to "bottom." The preview pane was still off though. I turned the reading pane back to "off," and there is no longer a silent lag when arrowing past the Braille Forum message. So, at least one thing has been resolved. I actually check such view settings regularly, and feel like the last time was not long ago. Regardless, I should have thought to check the reading pane when the newest lagging issue started. So weird! Any thoughts about what would have caused an automatic change of a view setting? Katrina -----Original Message----- From: [email protected] <[email protected]> On Behalf Of Richard Turner via groups.io Sent: Sunday, February 2, 2025 11:23 AM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages The agent I dealt with back then was using Outlook MS365. It was the huge lag or refusal to speak when opening messages with lots of graphics, tables, etc. So, much of what you are describing. As for arrowing down and finding that lag, is your reading/preview pane on? I try to keep that off because it is loading the message in the background and in the olden days, that was opening oneself up to malicious activity. I don't even know where to check that right now. I will check later as I am getting ready to head out for much of the day. Thanks for the case numbers. I'm tempted to refer to all of them... I have next to no respect for Jaws support. Richard, USA, "When you come to the edge of all the light you know and are about to step off into the darkness of the unknown, faith is knowing one of two things will happen: there will be something solid to stand on or you will be taught how to fly." -- Barbara J. Winter. My web site: -----Original Message----- From: [email protected] <[email protected]> On Behalf Of Katrina Anderson Sent: Sunday, February 2, 2025 8:14 AM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages Richard, Could you elaborate about what could not be duplicated? Was testing done on a similar system to yours, and with Outlook? To be sure, since I've described multiple issues with Outlook, Was the issue involving serious lag when certain messages are opened? I am guessing so, since that is the focus of this thread, but just checking. I actually have 3 case numbers, which I will share below. Besides the original message, which is what I am guessing others should reference, two additional case numbers were created when I forwarded two separate email messages (one from Kroger and another from Goodreads). Again, I wish he had communicated better, advising me exactly how to share the requested messages. Forwarding messages was all I knew, and I did not know to ask if there was another method. When I forwarded the two troublesome messages, I included the original case number, which resulted in those threads having multiple case numbers in the subject line. The case numbers are: Original Case #: 00749013 Kroger Forwarded Message Case #: 00750511 Goodreads Forwarded Message Case #: 00750531 To be clear, the agent did not say the case is with the development team; I guess that was my hopeful assumption. Rather, on Friday, January 31, 2025, the agent replied to a thread containing the forwarded Kroger message, Case #: 00750511. That number, and the case # 00749013 (for my original message) is in the subject line. He wrote that he would pass the attached files, containing the troublesome messages, to the development team. Unfortunately, this particular agent doesn't communicate very well. Friday, I've specifically asked him what "report" was found that connects to my issues. I explained that since he seems to have been focused on issue 1 (and not issue 2 involving Outlook locking up and not sending/receiving mail), my guess is the report concerned the serious lag when opening certain messages; no response thus far. There were several messages between us Friday; the last was from me late Friday, so the ball is in his court. I will continue to ask about unanswered questions, and request he identify what specific case number could be used by others when reporting similar problems. FYI, Starting yesterday, or maybe Friday, a new issue has started. As I arrow down through the list of messages, after a particular message (related to the ACB Braille Forum), JAWS goes silent and I am forced to wait as previously described. JAWS of course starts functioning again and all is good. I've not opened the Braille Forum message yet; it will be interesting to do so, and see if that type of behavior happens again after the message is deleted/moved. Katrina -----Original Message----- From: [email protected] <[email protected]> On Behalf Of Richard Turner via groups.io Sent: Sunday, February 2, 2025 10:19 AM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages Katrina, Do you have a case number we could reference? I've gone through this several times with FS support, and while one of the support agents I know to be very good, I basically ended up with they cannot duplicate it. This was a couple years ago now. I'm not having this issue quite as much, but it would be good to tie it to your case when it happens again and I send an attached message. If not, perhaps the date when their support agent told you it is now with the development team? Thanks, Richard, USA, "When you come to the edge of all the light you know and are about to step off into the darkness of the unknown, faith is knowing one of two things will happen: there will be something solid to stand on or you will be taught how to fly." -- Barbara J. Winter. My web site: -----Original Message----- From: [email protected] <[email protected]> On Behalf Of Katrina Anderson Sent: Sunday, February 2, 2025 7:04 AM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages Again, thank you for sharing needed findings. Have you reported these Outlook related issues to Microsoft? Based on my experience, not sure it would help to do so, but maybe... Katrina -----Original Message----- From: [email protected] <[email protected]> On Behalf Of Konnie Ellis via groups.io Sent: Saturday, February 1, 2025 4:01 AM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages I have been experiencing the same issue using NVDA for about the past year. I do use Outlook classic. I noticed that when I first got this new PC a few months ago, the type of messages where this normally happens, stopped happening. But as the weeks went by, it's now back to the same old, same old. Very frustrating. -----Original Message----- From: [email protected] <[email protected]> On Behalf Of Katrina Anderson via groups.io Sent: Saturday, February 1, 2025 12:48 AM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages A bit of an update (or follow up) for those experiencing a serious lag when opening certain messages in Outlook. I don’t know why I referred to Outlook as locking up in the subject line; it is probably because I use that phrase in regards to a different Outlook issue, which I have a bit of update for…will address it in a different thread. I filed a case with JAWS Support a week to 10 days ago regarding the serious lag in performance (JAWS goes silent and it is like the screen is frozen) when certain messages (lengthy and/or what I believe is referred to as HTML content (graphics, tables, links, photos, etc.) Unfortunately, the agent didn’t always clearly communicate, and apparently they are very busy there. He asked me to send some examples of messages that are troublesome; I did a week ago. It took him almost a week to follow up, and his response was that the problem could not be replicated. The end…no further comment. I wrote back as tactfully as possible, saying it is good he doesn’t have the problem, but the fact is I and others are having the problem, etc. He responded by saying something like, I think you are using Outlook; I was not, and that might be why I couldn’t replicate the sluggishness. Seriously? The fact I am accessing email via Outlook is an extremely pertinent detail (emphasized clearly in my original message and replies); how was he not sure about that…whatever. I wrote back emphasizing the importance of Outlook in regards to this matter. I have no evidence that the lag in JAWS performance happens when accessing email via other means. I reiterated the lag for sure happens with JAWS 2024 and 2025…not sure about 2023, and with Narrator; I do not use NVDA. For those who might care, I will mention here that Alt-Tab doesn’t work…JAWS is totally silent and focus remains on what I assume is the body of the message as it attempts to open. I cannot do anything; not even escape out of the message or close Outlook. The other suggestions on this group have been tried, but again I am stuck, and am forced to wait until JAWS speaks and I’m permitted to take action (e.g. read the message, Alt-Tab, close the message, etc.) To be clear, I encounter messages, like Sam’s Club marketing stuff, that causes JAWS to pause for a few seconds; probably 3-4 seconds. The silence/delay I’m dealing with is way more extreme (e.g. “Happy Birthday” could be sung a minimum of two, and probably three, or more times before JAWS speaks again and/or I can take action)…editing/replying to these messages is even more annoying as the silences happen over and over again. I determined if I erase the original content, there is no delay, but when forwarding messages, you need the content to remain. The agent then asked again about Outlook add-ins, which he asked, and I answered, earlier in the thread of messages between he/me…what the heck! The agent obviously is not referencing prior messages. I replied with kindness/respect, but said something that spurred the agent into action; he did some research, sent numerous messages, etc., after that. It was at that point when he finally shared that there was at least one other report about this issue, and it is with the development team. I then learned that the agent forgot to tell me how to send the messages (don’t forward but save/attach files). I had forwarded them, and he accessed them via a program that isn’t Outlook…what a waste of time! I am not in his shoes, have never done his job, etc., so I am trying to go easy on the agent. After a week of waiting/poor communication, the good news is the matter has finally been passed onto the development team for investigation. I was asked to urge others who share the problem to contact JAWS Support. You could call to report, or send an email. The latter is probably best, so you can share examples of messages that require a significant wait before JAWS speaks again. In case it helps, Following are steps to attach the troublesome messages. 1. Select the message in the Microsoft Outlook inbox. 2. Press Alt+F to open the File drop down menu. 3. Choose Save As from the menu. 4. Save the file in a location where it can easily be found. The file should have the name of the email's subject line in your inbox, and will have a .msg extension. 5. Start an email addressed to support@... <mailto:support@...> , fill in the subject line, and add appropriate comments/information in the body of the message. I recommend your comments alert the reader to look for attached files. 6. Use your preferred method to insert/attach the desired saved files. 7. Send the message. Whether you call or email, provide information about your system (OS, Outlook version, JAWS version and Serial Number, etc.) Provide information like when the problem started, can the problem be traced to a recent JAWS update or change in Outlook, etc. I recommend you mention that others have reported the same, and those reports were passed onto the development team, and ask could your report be passed on as well. Katrina From: [email protected] <[email protected]> On Behalf Of chaltain@... via groups.io Sent: Tuesday, January 14, 2025 7:30 PM To: [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages I see this with JAWS, Narrator and NVDA. Alt-tabbing away or hitting control+end don’t seem to be any better for me than just waiting. This control+has been a round for years. I think FS addressed it a while ago, but that only made it marginally better, and I agree, it’s gotten worse lately. IMHO, there’s an issue in the AT layer for either Windows or Outlook. FS would know best and should be able to work with Microsoft if needed. BTW, I don’t have this problem with voiceOver on IOS, so sometimes, I’ll wait to open up such an email until I’m on my phone. -- Christopher (AKA CJ) =>÷ Chaltain at Outlook, USA From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Wayne23 via groups.io Sent: Tuesday, January 14, 2025 5:00 PM To: <mailto:[email protected]> [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages Something else that can work is pressing control+end to go to the bottom of the email and working your way up. | Wayne Senior, Dewsbury, England On Tuesday, 14 January 2025 at 22:20:32 GMT, Mr. Ed via groups.io < <mailto:pinky14@...> pinky14@...> wrote: Hi, I have tab away from the email then back again and Jaws reads again. Mr. Ed From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Susan Thompson via groups.io Sent: Tuesday, January 14, 2025 3:09 AM To: <mailto:[email protected]> [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages HI all, I’ve particularly noticed this recently – it seems like since recent versions of JAWS 2025. It is also hard as it is to find a pattern. but acknowledging Brian’s valid comment, I’ve not tried it with NVDA or Narrator, but it seems so intermittent that if I go to one when it happens, I’m not sure it would replicate and I don’t want to have to use those screen readers very long to see if it might happen. I realize this is possibly at the risk of not solving the problem, But I might see if when it happens it is a more complex email structure, I didn’t think of that. Regards Susan From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Katrina Anderson via groups.io Sent: Tuesday, January 14, 2025 5:09 PM To: <mailto:[email protected]> [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages This has been an ongoing problem (that I and numerous others have experienced) for months/years. I’ve tried many things to resolve the problem, but to no avail. Unsure if I previously reported the issue to Vispero, I decided to do it now…just sent a report about the frequent silences after opening certain messages in Outlook, and also inquired about Outlook locking up/freezing; typically requiring the program to be removed from the Task Manager. JAWS may not have anything to do with it, but couldn’t hurt to ask. Katrina From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Steven Hicks via groups.io Sent: Monday, January 13, 2025 11:17 PM To: <mailto:[email protected]> [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages I Have experienced this as well, seemingly on long messages with lots of content, eventually it does come back though. From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Brian Vogel via groups.io Sent: 14 January 2025 04:16 To: <mailto:[email protected]> [email protected] Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages Have you had the same issue when using either NVDA or Narrator for the same messages? That is a first pass diagnostic to decide whether the fault lies with the JAWS screen reader versus Outlook 365. If you can't replicate with a different screen reader (or even if you can) this needs to be reported to Vispero/FS Support. They'd need to know if it's only happening with JAWS, or with JAWS and any other screen reader or screen readers. -- Brian · ♂? · ???? · Virginia, USA - Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0) It is much easier to be critical than to be correct. ~ Benjamin Disraeli, 1804-1881 -- | Regards, Wayne Senior Latest stable versions of NVDA, JAWS and Narrator. |
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Re: Update: Outlook not sending/receiving messages and not shutting down
开云体育Hi Konnie, ? Alt-v, p, l; followed by arrow up/down through options (as Richard said, options include 1, 2, 3 lines of preview; or, off) or until “off” is selected and/or checked.? Tap Enter.? If the option wasn’t checked, it will be after you tap Enter.? You may be prompted to select if you want this to apply to the current folder or all mailboxes.? I tabbed to the latter and tapped Enter.?? ? HTH Katrina From: [email protected] <[email protected]> On Behalf Of Konnie Ellis via groups.io ? How do I turn off Message Preview? Thanks. ? From: [email protected] <[email protected]> On Behalf Of Brian Vogel via groups.io ? Mike, ? In Outlook, there is no such thing as the preview pane in the most recent versions of Outlook.? The reading pane is often referred to as the preview pane because that's the name used in some other email clients.? Thunderbird calls it the Message Pane. It exists so that you do not have to open a separate reading window. ? Message preview, as I mentioned earlier, is a part of the mailbox itself.? You can turn it on to show the first 1, 2, or 3 lines of a message right in the mailbox message list.? It's completely separate from the Reading Pane. ? File Explorer does have a preview pane option (or a details pane option - both take up the same space, so you have one or the other), but Outlook does not. -- Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0) It is much easier to be critical than to be correct. ?????? ~ Benjamin Disraeli, 1804-1881 |
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Re: Update: Outlook not sending/receiving messages and not shutting down
On Sun, Feb 2, 2025 at 05:57 PM, Konnie Ellis wrote:
How do I turn off Message Preview? -
Alt + V, P L, O
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Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)
It is much easier to be critical than to be correct. ?????? ~ Benjamin Disraeli, 1804-1881 |
Brian Vogel