Well there is no actual error code.
However I am asked if I wish to use another account or can provide a product id.
When originally purchased I bought from a local retailer. The purchase was a card with an area which had to be scratched to reveal the number. Have tried to re-enter this number but no success.
Andrea
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On 10/09/2020 10:10 am, David Goldfield wrote:
Andrea,
Are you reinstalling Microsoft 365 Personal? I'm wondering if this is happening because the program had already been successfully installed on another machine. What exactly is the error that you're receiving?
David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019
WWW.DavidGoldfield.org
On 9/9/2020 6:50 PM, Andrea Sherry wrote:
Have just purchased a new computer.
Tried to reinstalll Microsoft 365 but the site does not recognise either my Microsoft account or the product id.
Any ideas?
Andrea
