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Twice, I attempted to reply to your group concerning email replies that comeback as undeliverable. Apparently, there is some sort of issue with the site itself. I enter the address _correctly in an initial post, create and send the message, and sometimes it goes through. But,when people in the group reply to me, the group address either doesn¡¯t show as [email protected], or it shows the name of the person who replied, but makes it appear that this person is a group. Then, if I reply to the reply, that reply comes back as undeliverable more often than not. If I am replying to a reply, the group address should go in correctly, but apparently does not. Also, even though I carefully and clearly entered my email address when creating my groups.io account, it shows incorrectly when people reply, replacing @ with =, and making it appear that I, or the recipient, am a group rather than a person. So, please stop accusing me of entering the wrong address for your group, when I didn¡¯t do so. The address somehow got shuffled when someone replied to me; or, it somehow got shuffled when I sent a reply, using the regular ¡°Reply¡± feature in mail. I did _not enter it is [email protected], as some have accused me of doing. And, in addition, this doesn¡¯t solve the similar issue I¡¯m having with the iDevices group ( [email protected]). And, to elaborate on my reply to the question of whether I use the website or the app: I send email via Apple Mail, which is, in fact, a native app on all Apple devices and Mac computers. When, for whatever reason, I need to access my groups.io account, I do it from the website. I had never heard of a groups.io app, and don¡¯t know if it would benefit me, as I am not a premium member. With all of the issues I¡¯m having with groups.io as of late, and then being falsely accused of entering wrong addresses, I¡¯m almost ready to delete my account which, unfortunately, will end my relationship with a number of groups in which I am a participant, and will also mean the end of a group I moderate. Let¡¯s get to the core of this, so that hopefully these unfortunate things won¡¯t need to happen..
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Pam,
The only error message I have seen is the one in your private email to me. The error message said (my italics to delimit the quote)::
From: Mail Delivery System <mailer-daemon@...> Date: May 2, 2025 at 1:29:10?PM CDT To: --- your address --- Subject: Undelivered Mail Returned to Sender
?This is a system-generated message to inform you that your email could not be delivered to one or more recipients. Details of the email and the error are as follows:
? ?'help_group' does not exist (in reply to RCPT TO command)
That report is unambigously showing that you, at that time, tried sending a message using "help_group" rather than "group_help".
Your email (below) shows headers:
From: "Pam Coffey via groups.io" < --- your address with '@' changed to '=' --- @groups.io>
That's normal because many sites would reject the message if you were quoted 'correctly' as the sender due to measures introduced in recent years to try to avoid faking of email addresses. An email should use the Reply-To header as specified which will result in the message going back to the group.
That all said, I am mystified as to what your actual problem is, sorry.
best, Malcolm.
On 04 May 2025 18:57:46 (+01:00), Pam Coffey via groups.io wrote:
> Twice, I attempted to reply to your group concerning email replies that comeback as undeliverable. Apparently, there is some sort of issue with the site itself. I enter the address _correctly in an initial post, create and send the message, and sometimes it goes through. But,when people in the group reply to me, the group address either doesn¡¯t show as [email protected], or it shows the name of the person who replied, but makes it appear that this person is a group. Then, if I reply to the reply, that reply comes back as undeliverable more often than not. If I am replying to a reply, the group address should go in correctly, but apparently does not. Also, even though I carefully and clearly entered my email address when creating my groups.io account, it shows incorrectly when people reply, replacing @ with =, and making it appear that I, or the recipient, am a group rather than a person. So, please stop accusing me of entering the wrong address for your group, when I didn¡¯t do so. The address somehow got shuffled when someone replied to me; or, it somehow got shuffled when I sent a reply, using the regular ¡°Reply¡± feature in mail. I did _not enter it is [email protected], as some have accused me of doing. And, in addition, this doesn¡¯t solve the similar issue I¡¯m having with the iDevices group ( [email protected]). And, to elaborate on my reply to the question of whether I use the website or the app: I send email via Apple Mail, which is, in fact, a native app on all Apple devices and Mac computers. When, for whatever reason, I need to access my groups.io account, I do it from the website. I had never heard of a groups.io app, and don¡¯t know if it would benefit me, as I am not a premium member. With all of the issues I¡¯m having with groups.io as of late, and then being falsely accused of entering wrong addresses, I¡¯m almost ready to delete my account which, unfortunately, will end my relationship with a number of groups in which I am a participant, and will also mean the end of a group I moderate. Let¡¯s get to the core of this, so that hopefully these unfortunate things won¡¯t need to happen..
--?
Malcolm Austen -- malcolm.austen@...
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Okay; right now, the address is showing as [email protected]; but I have a feeling that, when this reply is sent¡ªif it goes through¡ªit will mangle the group address, and the reply will come back as undeliverable; then I¡¯ll be right back where I started. Sent from my iPhone
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On May 4, 2025, at 1:26?PM, Malcolm Austen via groups.io <malcolm.austen@...> wrote:
? Pam,
The only error message I have seen is the one in your private email to me. The error message said (my italics to delimit the quote)::
From: Mail Delivery System <mailer-daemon@...> Date: May 2, 2025 at 1:29:10?PM CDT To: --- your address --- Subject: Undelivered Mail Returned to Sender
?This is a system-generated message to inform you that your email could not be delivered to one or more recipients. Details of the email and the error are as follows:
? ?'help_group' does not exist (in reply to RCPT TO command)
That report is unambigously showing that you, at that time, tried sending a message using "help_group" rather than "group_help".
Your email (below) shows headers:
From: "Pam Coffey via groups.io" < --- your address with '@' changed to '=' --- @groups.io>
That's normal because many sites would reject the message if you were quoted 'correctly' as the sender due to measures introduced in recent years to try to avoid faking of email addresses. An email should use the Reply-To header as specified which will result in the message going back to the group.
That all said, I am mystified as to what your actual problem is, sorry.
best, Malcolm.
On 04 May 2025 18:57:46 (+01:00), Pam Coffey via groups.io wrote:
> Twice, I attempted to reply to your group concerning email replies that comeback as undeliverable. Apparently, there is some sort of issue with the site itself. I enter the address _correctly in an initial post, create and send the message, and sometimes it goes through. But,when people in the group reply to me, the group address either doesn¡¯t show as [email protected], or it shows the name of the person who replied, but makes it appear that this person is a group. Then, if I reply to the reply, that reply comes back as undeliverable more often than not. If I am replying to a reply, the group address should go in correctly, but apparently does not. Also, even though I carefully and clearly entered my email address when creating my groups.io account, it shows incorrectly when people reply, replacing @ with =, and making it appear that I, or the recipient, am a group rather than a person. So, please stop accusing me of entering the wrong address for your group, when I didn¡¯t do so. The address somehow got shuffled when someone replied to me; or, it somehow got shuffled when I sent a reply, using the regular ¡°Reply¡± feature in mail. I did _not enter it is [email protected], as some have accused me of doing. And, in addition, this doesn¡¯t solve the similar issue I¡¯m having with the iDevices group ( [email protected]). And, to elaborate on my reply to the question of whether I use the website or the app: I send email via Apple Mail, which is, in fact, a native app on all Apple devices and Mac computers. When, for whatever reason, I need to access my groups.io account, I do it from the website. I had never heard of a groups.io app, and don¡¯t know if it would benefit me, as I am not a premium member. With all of the issues I¡¯m having with groups.io as of late, and then being falsely accused of entering wrong addresses, I¡¯m almost ready to delete my account which, unfortunately, will end my relationship with a number of groups in which I am a participant, and will also mean the end of a group I moderate. Let¡¯s get to the core of this, so that hopefully these unfortunate things won¡¯t need to happen..
--?
Malcolm Austen -- malcolm.austen@...
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Pam,
This group operates as just that, a group. Private one-to-one conversations are not part of the setup.
You are failing to reply to me because that's not how the group is configured. There is a reply to sender option but it is in the footers, not the mail headers. Please don't try to continue one-to-one, for one thing, I won't be reading my emails for another 36 hour plus!
I can think of only one comment at this point - are you using [Reply] or [Reply All] ? It may well be that your mailer gets [Reply All] wrong? I am confident that this group, and groups.io in general, are working normally and correctly.
best, Malcolm.
On 04 May 2025 19:42:46 (+01:00), Pam Coffey via groups.io wrote: Okay; right now, the address is showing as [email protected]; but I have a feeling that, when this reply is sent¡ªif it goes through¡ªit will mangle the group address, and the reply will come back as undeliverable; then I¡¯ll be right back where I started. Sent from my iPhoneOn May 4, 2025, at 1:26?PM, Malcolm Austen via groups.io <malcolm.austen@...> wrote:
? Pam,
The only error message I have seen is the one in your private email to me. The error message said (my italics to delimit the quote)::
From: Mail Delivery System <mailer-daemon@...> Date: May 2, 2025 at 1:29:10?PM CDT To: --- your address --- Subject: Undelivered Mail Returned to Sender
?This is a system-generated message to inform you that your email could not be delivered to one or more recipients. Details of the email and the error are as follows:
? ?'help_group' does not exist (in reply to RCPT TO command)
That report is unambigously showing that you, at that time, tried sending a message using "help_group" rather than "group_help".
Your email (below) shows headers:
From: "Pam Coffey via groups.io" < --- your address with '@' changed to '=' --- @groups.io>
That's normal because many sites would reject the message if you were quoted 'correctly' as the sender due to measures introduced in recent years to try to avoid faking of email addresses. An email should use the Reply-To header as specified which will result in the message going back to the group.
That all said, I am mystified as to what your actual problem is, sorry.
best, Malcolm.
On 04 May 2025 18:57:46 (+01:00), Pam Coffey via groups.io wrote:
> Twice, I attempted to reply to your group concerning email replies that comeback as undeliverable. Apparently, there is some sort of issue with the site itself. I enter the address _correctly in an initial post, create and send the message, and sometimes it goes through. But,when people in the group reply to me, the group address either doesn¡¯t show as [email protected], or it shows the name of the person who replied, but makes it appear that this person is a group. Then, if I reply to the reply, that reply comes back as undeliverable more often than not. If I am replying to a reply, the group address should go in correctly, but apparently does not. Also, even though I carefully and clearly entered my email address when creating my groups.io account, it shows incorrectly when people reply, replacing @ with =, and making it appear that I, or the recipient, am a group rather than a person. So, please stop accusing me of entering the wrong address for your group, when I didn¡¯t do so. The address somehow got shuffled when someone replied to me; or, it somehow got shuffled when I sent a reply, using the regular ¡°Reply¡± feature in mail. I did _not enter it is [email protected], as some have accused me of doing. And, in addition, this doesn¡¯t solve the similar issue I¡¯m having with the iDevices group ( [email protected]). And, to elaborate on my reply to the question of whether I use the website or the app: I send email via Apple Mail, which is, in fact, a native app on all Apple devices and Mac computers. When, for whatever reason, I need to access my groups.io account, I do it from the website. I had never heard of a groups.io app, and don¡¯t know if it would benefit me, as I am not a premium member. With all of the issues I¡¯m having with groups.io as of late, and then being falsely accused of entering wrong addresses, I¡¯m almost ready to delete my account which, unfortunately, will end my relationship with a number of groups in which I am a participant, and will also mean the end of a group I moderate. Let¡¯s get to the core of this, so that hopefully these unfortunate things won¡¯t need to happen..
--?
Malcolm Austen -- malcolm.austen@...
--?
Malcolm Austen -- malcolm.austen@...
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Pam, it would be helpful for us providing advice to you to know *exactly* which email client you are using on your sending device(s) and *which* email hosting service you are using.? Both of those an cause be a part of the problem you are experiencing.? For example, many email clients ¡°remember¡± your past attempted ¡°to¡± email addresses, even those that you mistyped, and may ¡°suggest¡± those to you automatically after typing a few letters when you go to enter an address into the ¡°to¡± field and if you choose the invalid one, well there you go.? Some email hosting services (smtp) do not provide certain security data to the receiving email hosting service (imap/pop), causing the receiving end to reject the sending end¡¯s message¡perhaps something you might not able to solve outside of switching email hosters. ?Again, if you want some help here then best to provide complete information on your environment and procedures you¡¯re using.? This is not to say there isn¡¯t an issue on the groups.io email service end, but a support person is impeded without complete info.
Stephen
? ?
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From: [email protected] <[email protected]> On Behalf Of Pam Coffey via groups.io
Sent: Sunday, May 04, 2025 2:43 PM
To: [email protected]
Subject: Re: [Group_Help] Am getting fed up!? Okay; right now, the address is showing as [email protected]; but I have a feeling that, when this reply is sent¡ªif it goes through¡ªit will mangle the group address, and the reply will come back as undeliverable; then I¡¯ll be right back where I started. Sent from my iPhone ? The only error message I have seen is the one in your private email to me. The error message said (my italics to delimit the quote):: Date: May 2, 2025 at 1:29:10?PM CDT Subject: Undelivered Mail Returned to Sender ?This is a system-generated message to inform you that your email could not be delivered to one or more recipients. Details of the email and the error are as follows: ? ?'help_group' does not exist (in reply to RCPT TO command) That report is unambigously showing that you, at that time, tried sending a message using "help_group" rather than "group_help". Your email (below) shows headers: From: "Pam Coffey via groups.io" < --- your address with '@' changed to '=' --- @groups.io> That's normal because many sites would reject the message if you were quoted 'correctly' as the sender due to measures introduced in recent years to try to avoid faking of email addresses. An email should use the Reply-To header as specified which will result in the message going back to the group. That all said, I am mystified as to what your actual problem is, sorry. On 04 May 2025 18:57:46 (+01:00), Pam Coffey via groups.io wrote: > Twice, I attempted to reply to your group concerning email replies that comeback as undeliverable. Apparently, there is some sort of issue with the site itself. I enter the address _correctly in an initial post, create and send the message, and sometimes it goes through. But,when people in the group reply to me, the group address either doesn¡¯t show as [email protected], or it shows the name of the person who replied, but makes it appear that this person is a group. Then, if I reply to the reply, that reply comes back as undeliverable more often than not. If I am replying to a reply, the group address should go in correctly, but apparently does not. Also, even though I carefully and clearly entered my email address when creating my groups.io account, it shows incorrectly when people reply, replacing @ with =, and making it appear that I, or the recipient, am a group rather than a person. So, please stop accusing me of entering the wrong address for your group, when I didn¡¯t do so. The address somehow got shuffled when someone replied to me; or, it somehow got shuffled when I sent a reply, using the regular ¡°Reply¡± feature in mail. I did _not enter it is [email protected], as some have accused me of doing. And, in addition, this doesn¡¯t solve the similar issue I¡¯m having with the iDevices group ([email protected]). And, to elaborate on my reply to the question of whether I use the website or the app: I send email via Apple Mail, which is, in fact, a native app on all Apple devices and Mac computers. When, for whatever reason, I need to access my groups.io account, I do it from the website. I had never heard of a groups.io app, and don¡¯t know if it would benefit me, as I am not a premium member. With all of the issues I¡¯m having with groups.io as of late, and then being falsely accused of entering wrong addresses, I¡¯m almost ready to delete my account which, unfortunately, will end my relationship with a number of groups in which I am a participant, and will also mean the end of a group I moderate. Let¡¯s get to the core of this, so that hopefully these unfortunate things won¡¯t need to happen.. --?
Malcolm Austen -- malcolm.austen@...
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Stephen W9SK