On Wed, Apr 8, 2020 at 02:11 PM, GaryK wrote:

I received an email that my group has reached its storage limit of 1 GB. The thing is that I subscribed for a Premium level

If you're sure the group referred to is Premium, you need to contact [email protected] (that's the official contact point.)? Make sure you're not looking at the wrong group though.? If it is premium and you're near 20GB, it may be a typo in the notice.

Duane

开云体育

On Wed, Apr 8, 2020 at 04:58 PM, Eric Snyder wrote:

it's all attachments that are taking up space.

You can also select "Delete old attachments" on the Settings page under Storage Limit Reached in the Message Policies panel.? I believe that job runs on Saturdays, but not sure.
/helpcenter/ownersmanual/1/customizing-group-settings/message-policy-settings?single=true

Duane

On Wed, Apr 8, 2020 at 04:36 PM, Duane wrote:

If you're sure the group referred to is Premium, you need to contact [email protected] (that's the official contact point.)? Make sure you're not looking at the wrong group though.? If it is premium and you're near 20GB, it may be a typo in the notice.

Duane

I have now emailed [email protected] three times and have not received a response/resolution. When I go to the Upgrade in the menu on the left under Administrator it shows my current plan is Free. It also shows my payment of $220 on January 7 for the premium annual account. I should note that I am able to do Direct Add which is a premium only feature. Can any one help in lighting a fire under the support people to at least communicate with me on this issue? I don't want them to automatically start deleting my group's photos because we have gone over 1GB when I have paid for 20

Actually, I just checked my group and I have lost the ability to direct add. WHAT THE HELL ARE THEY DOING TO MY GROUP??? I PAID FOR PREMIUM AND THEY HAVE REVOKED IT AND WON'T ANSWER EMAILS!!!!

On Fri, Apr 10, 2020 at 10:48 AM, GaryK wrote:

When I go to the Upgrade in the menu on the left under Administrator it shows my current plan is Free. It also shows my payment of $220 on January 7 for the premium annual account. I should note that I am able to do Direct Add which is a premium only feature.

Since your group was created before January 15, you can have subgroups.? Groups created after that date have to be premium to create subgroups.

Something isn't adding up if it shows free, but also shows a payment.? You have the same access to support that the rest of do, so nothing we can do to help there.

Duane

On Fri, Apr 10, 2020 at 10:48 AM, GaryK wrote:

It also shows my payment of $220 on January 7 for the premium annual account.

Are you sure you selected the annual plan and not a monthly?? That's the only explanation I can think of.? If not, send support another message, but use a subject line that may catch attention.

Duane

On Fri, Apr 10, 2020 at 02:20 PM, GaryK wrote:

I am astonished that they have not replied all week on this.

Well, this is the time of C-19, so many things are out of whack.

Duane

Finally got this fixed by contacting Mark directly. Never received a response from support, but an email directly to Mark got it fixed.