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A new, centralized Groups.io Help Center is accessible online at /helpcenter. The Groups.io Members Manual (for all of us who use Groups.io's services) and the Groups.io Owners Manual

Sending to everyone is easy as long as none of them are set to 'no email'.? Just send a message to the group using the Special attribute.? Sending to a limited subgroup of those same people is more

Hi I am testing out groups.io to see if it's suitable for administering my local home-owners' association. I've been using groupspaces up till now, but I'm concerned that this product is kind of

You can also select "Delete old attachments" on the Settings page under Storage Limit Reached in the Message Policies panel.? I believe that job runs on Saturdays, but not sure.

Thanks for the pointer, Nina. We have no photos, it's all attachments that are taking up space. Looks like manual deletion is the only way. Or.... create a new group and just leave the old one dormant

Hi, Eric. See Viewing and managing your group’s storage space in the freshly published Groups.io Owners Manual:

If you try to use an existing group name, it will say "That address is not available."? If there's a problem with the name, it will say "That address is not valid."? Seems like a good distinction to

My free group is sitting at 75% full. Is there any simple way to free up some space? Eric Snyder offroad.cynically.sending <https://map.what3words.com/offroad.cynically.sending> | 87Q677Q3+PM

Rosemary The group /g/ECAW already exists, it was start April 6, 2020 It only has one member, perhaps it was you. You could verify that by sending an email to: [email protected]

If you're sure the group referred to is Premium, you need to contact [email protected] (that's the official contact point.)? Make sure you're not looking at the wrong group though.? If it is premium

I received an email that my group has reached its storage limit of 1 GB. The thing is that I subscribed for a Premium level ($220 a year) and my limit should be 20 GB. How can I get this situation

It sounds as if you have already succeeded in creating your group. That is why it is being rejected. Your problem would seem to have arisen when trying to invite members with a format problem. Try

Oh, right, I’ve found it, (why doesn’t it tell me that though?!) I then found how to add the members’ email addresses but it rejected them again. I think I will have to add them all individually

Hi again. Duane, I have tried to enter the group name again, and again it was rejected as not valid. I have tried variations - eg all lower case, spelling out the last two words, but they are all

That means it should be in plain text, like something you would get from Notepad.? You can't use Word, Excel, or anything that adds formatting, even if it's hidden.? (Same for an invitation list.)

Hi Duane, Thank you so much for responding to my plea. I have looked at the link you suggested (which I had looked at before). I find it really daunting. There is so much of it and, as I said, some of

First of all, this group is a user-to-user support group.? The only official support is the [email protected] address.? That's intended only for paid groups at this time. Try reading the information

Yesterday I posted this message to your Support address, which referred me to the above address but didn't answer my queries. Please, somebody, help me: 'I have already sent you three emails - you

@duane. I heard that you might be able to resolve and/or be in touch with Mark. Thank you.

According to Mark, you shouldn't. Duane