Re: Can I Suspend a Member?
On 09 May 2025
20:39:37 (+01:00), Peggy Robin wrote: Here's how
I do it:
1. First go to the person's member page and put them on
always-moderated status.
2. Change their posting privileges to can't post
3. Change their message delivery to "no
email"
That would not prevent them logging
in to groups.io and reading messages through the web
interface.
As Duane has said, NO. The only option is, as
described in the manual, to BAN the person and then, if you wish, you can
later unban them and allow them to rejoin.
best,
Malcolm.
--?
Malcolm Austen --
malcolm.austen@...
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Re: Can I Suspend a Member?
On Fri, May 9, 2025 at 02:17 PM, Dave Cahn wrote:
Is it possible to suspend a group member, so that they cannot read or post messages, without canceling the membership and later remove the suspension (or suspend for a stated time period)?
In a word, NO.? As long as they're a member, they can get to the group, so could read as they please.
?
Duane
--
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Re: Can I Suspend a Member?
Here's how I do it:
1. First go to the person's member page and put them on always-moderated status.
2. Change their posting privileges to can't post
3. Change their message delivery to "no email"
?
You can either write to them to tell them you've suspended them and why, and let them know what they need to do to regain normal status -- or wait until they notice they're no longer getting messages and can't post and they write to you to ask what happened.?
?
You might also consider in advance what you think the suspension will accomplish and how the person is likely to react. For serious rule-breaking (like spamming the group), I simply ban without explanation. If I think the person legitimately didn't understand how the group works or what kinds of posts are not acceptable, I'll write and explain what they did wrong, and give them another chance, before suspending message delivery and/or cutting off posting ability.
?
One thing to consider: If you cut off posting ability without cutting off message delivery, the offender can still write to people off-list, and that can cause more trouble than ever, as you won't know what they're saying to members off-list unless someone writes to you to complain about it.?
?
One more option: Simply remove (don't ban) the member. They can write to you to ask why they were removed, and then you can explain and invite them to rejoin (that is, if you think they now understand what they can and cannot do as a member of your group).?
?
p.s. I always try to head off any "free speech" complaints by emphasizing that this is a privately-owned group and that the List Owners are the (only) ones who make the rules.
?
Peggy Robin
Cleveland Park Listserv
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Is it possible to suspend a group member, so that they cannot read or post messages, without canceling the membership and later remove the suspension (or suspend for a stated time period)?? If so, how can I do that.
?
Thanks,
Dave Cahn
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Perfect, worked like a charm.
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On May 6, 2025, at 8:48?AM, Bruce Bowman via groups.io <bowman46118@...> wrote:
On Tue, May 6, 2025 at 09:37 AM, Kliph wrote:
Thanks, can this be done from mobile app also?
Yes. You'll have to click through the More hamburger menu to get the admin functions to fly in, but once the member list is displayed the process is the same.
?
Fat-fingering something while trying to do this can have serious repercussions. For that reason I prefer to use a keyboard and mouse.
?
Bruce
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On Tue, May 6, 2025 at 09:37 AM, Kliph wrote:
Thanks, can this be done from mobile app also?
Yes. You'll have to click through the More hamburger menu to get the admin functions to fly in, but once the member list is displayed the process is the same.
?
Fat-fingering something while trying to do this can have serious repercussions. For that reason I prefer to use a keyboard and mouse.
?
Bruce
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Thanks, can this be done from mobile app also?
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On May 6, 2025, at 8:32?AM, Bruce Bowman via groups.io <bowman46118@...> wrote:
Trying again...
?
<Untitled.png>
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On Tue, May 6, 2025 at 09:05 AM, Kliph wrote:
Is there a way to mass remove everyone from a group? Want to remove members and change name.
Yes. Open the member list, and click the "select all" box at upper left (see screenshot). Then scroll to the bottom and select "Remove" from the Actions pull-down menu.
?
You may have to do this several times, depending on your personal "Items per Page" setting.
?
Hope this helps,
Bruce
?
P.S. The "add image" dialog in the editor crashed and burned so there's no image here. Oh well...
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Is there a way to mass remove everyone from a group? Want to remove members and change name. Thanks.
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Re: Downloadable Group Members Manual
Yes, upper right of screen, look for the Help link, or click here /helpcenter ?
Cheers,
Christos
?
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Downloadable Group Members Manual
Is there a full Group Members Manual that can be downloaded as a single PDF?
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Re: Undelivered Mail Returned to Sender
Sorry, Pam, that should be "reply option": in the first sentence to you, not "replay option."
-----Original Message----- From: < [email protected]> Sent: May 5, 2025 2:39 PM To: < [email protected]> Subject: Re: [Group_Help] Undelivered Mail Returned to Sender
?
I didn't follow all of the previous responses, so apologies if this idea was offered earlier, but Ken's use of the links in message footers offers another path for possibly isolating the problem.
?
Pam: You might try responding to people through the "Reply" (or "Reply All") option at the end of messages (footer that starts "Groups.io Links:") to see if using that replay option also causes the problem you're having with responding through Apple Mail. If using that option does NOT produce the same problem, at least you'd have a way to respond to messages until you can identify a solution to the issue with Apple Mail.
?
Good luck!
?
Stan
?
-----Original Message-----
From: <[email protected]>
Sent: May 5, 2025 10:52 AM
To: <[email protected]>
Subject: Re: [Group_Help] Undelivered Mail Returned to Sender
?
<<< ???I routinely use the regular ¡°Reply¡± tab instead. ?What¡¯s the deal here?>>>
?
Hi Pam
For a baseline I, too, use Appld Mail on my phone and ipad ¡ª not on a Mac. ?On my PC I use Outlook?
?
When you say, ¡°tab¡±, I don't have any ¡°reply¡± or other tab?in my Mail user interface on my phone or pad.?
?
On what device(s) are you using Apple Mail? ?Be specific.?
Which iOS version?
?
When you say ¡°regular ¡°, it's not that helpful because, well, when it comes to email no one knows what ¡°regular¡± means. ?Are you tapping the reply back?ARROW in Mail or tapping the ¡°Reply to Group¡± link in the footer of the message? ?Or something else - please be specific and/or include a screenshot.?
?
I know you're frustrated abd we are all here to help you resolve this, not to battle with you. ?Keep in mind that this is a volunteer user-to-user help group and have ZERO formal relationships with Groups.io. ? If we can't resolve the issue here we can suggest you go a more formal route and report it to ¡°the management¡± ??
r/
Ken K
Sent from my phone. (using the Reply to Group link in the message footer)
?
?
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Re: Undelivered Mail Returned to Sender
I didn't follow all of the previous responses, so apologies if this idea was offered earlier, but Ken's use of the links in message footers offers another path for possibly isolating the problem.
?
Pam: You might try responding to people through the "Reply" (or "Reply All") option at the end of messages (footer that starts "Groups.io Links:") to see if using that replay option also causes the problem you're having with responding through Apple Mail. If using that option does NOT produce the same problem, at least you'd have a way to respond to messages until you can identify a solution to the issue with Apple Mail.
?
Good luck!
?
Stan
?
-----Original Message----- From: < [email protected]> Sent: May 5, 2025 10:52 AM To: < [email protected]> Subject: Re: [Group_Help] Undelivered Mail Returned to Sender
?
<<< ???I routinely use the regular ¡°Reply¡± tab instead. ?What¡¯s the deal here?>>>
?
Hi Pam
For a baseline I, too, use Appld Mail on my phone and ipad ¡ª not on a Mac. ?On my PC I use Outlook?
?
When you say, ¡°tab¡±, I don't have any ¡°reply¡± or other tab?in my Mail user interface on my phone or pad.?
?
On what device(s) are you using Apple Mail? ?Be specific.?
Which iOS version?
?
When you say ¡°regular ¡°, it's not that helpful because, well, when it comes to email no one knows what ¡°regular¡± means. ?Are you tapping the reply back?ARROW in Mail or tapping the ¡°Reply to Group¡± link in the footer of the message? ?Or something else - please be specific and/or include a screenshot.?
?
I know you're frustrated abd we are all here to help you resolve this, not to battle with you. ?Keep in mind that this is a volunteer user-to-user help group and have ZERO formal relationships with Groups.io. ? If we can't resolve the issue here we can suggest you go a more formal route and report it to ¡°the management¡± ??
r/
Ken K
Sent from my phone. (using the Reply to Group link in the message footer)
?
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Re: Undelivered Mail Returned to Sender
<<< ???I routinely use the regular ¡°Reply¡± tab instead. ?What¡¯s the deal here?>>>
Hi Pam For a baseline I, too, use Appld Mail on my phone and ipad ¡ª not on a Mac. ?On my PC I use Outlook?
When you say, ¡°tab¡±, I don't have any ¡°reply¡± or other tab?in my Mail user interface on my phone or pad.?
On what device(s) are you using Apple Mail? ?Be specific.? Which iOS version?
When you say ¡°regular ¡°, it's not that helpful because, well, when it comes to email no one knows what ¡°regular¡± means. ?Are you tapping the reply back?ARROW in Mail or tapping the ¡°Reply to Group¡± link in the footer of the message? ?Or something else - please be specific and/or include a screenshot.?
I know you're frustrated abd we are all here to help you resolve this, not to battle with you. ?Keep in mind that this is a volunteer user-to-user help group and have ZERO formal relationships with Groups.io. ? If we can't resolve the issue here we can suggest you go a more formal route and report it to ¡°the management¡± ??
r/ Ken K Sent from my phone. (using the Reply to Group link in the message footer)
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Undelivered Mail Returned to Sender
Okay; I just attempted to reply to Stephen, using the regular ¡°Reply¡± tab, and everything appeared correct. ?However, within minutes I received the error message appearing below. ?But, ahead of that, here is the reply I attempted to send, and which prompted the error message.
Not sure what you are talking about. ?I use Apple Mail, and am clueless as to host; not sure what that is. ?I am _not using Reply All; only Reply. ?I¡¯m also just noticing something else that¡¯s a bit strange. ?While this doesn¡¯t appear on _this email, I occasionally receive one that, up in the area where the ¡°To¡± field, the ¡°From¡± field, the CC/BCC line, etc. is found, there will be a line that says ¡°Reply to ¡¡± followed by the email address, which is a link. ?Clicking this link seems to begin a new post, rather than a reply to a previous one. ?I routinely use the regular ¡°Reply¡± tab instead. ?What¡¯s the deal here?
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From: Mail Delivery System <mailer-daemon@...>
Date: May 4, 2025 at 3:36:15?PM CDT
To: PAMCOFFEY52@...
Subject: Undelivered Mail Returned to Sender
?This is a system-generated message to inform you that your email could not
be delivered to one or more recipients. Details of the email and the error are as follows:
<stephen@...>: host lb01.groups.io[45.79.81.153] said: 510 The
???group 'stephen=kangas.com' does not exist (in reply to RCPT TO command)
Return-Path:
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=me.com; s=1a1hai;
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ueyrHYKDBuSGA==
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Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable
From: Pam Coffey
Mime-Version: 1.0 (1.0)
Date: Sun, 4 May 2025 15:35:37 -0500
Subject: Re: [Group_Help] Am getting fed up!
Message-Id: <813AC793-A529-4F76-ABEC-6480ACBF16FD@...>
To: "Stephen W9SK via groups.io"
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Pam, it would be helpful for us providing advice to you to know *exactly* which email client you are using on your sending device(s) and *which* email hosting service you are using.? Both of those an cause be a part of the problem you are experiencing.? For example, many email clients ¡°remember¡± your past attempted ¡°to¡± email addresses, even those that you mistyped, and may ¡°suggest¡± those to you automatically after typing a few letters when you go to enter an address into the ¡°to¡± field and if you choose the invalid one, well there you go.? Some email hosting services (smtp) do not provide certain security data to the receiving email hosting service (imap/pop), causing the receiving end to reject the sending end¡¯s message¡perhaps something you might not able to solve outside of switching email hosters. ?Again, if you want some help here then best to provide complete information on your environment and procedures you¡¯re using.? This is not to say there isn¡¯t an issue on the groups.io email service end, but a support person is impeded without complete info.
Stephen
? ?
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From: [email protected] <[email protected]> On Behalf Of Pam Coffey via groups.io
Sent: Sunday, May 04, 2025 2:43 PM
To: [email protected]
Subject: Re: [Group_Help] Am getting fed up!? Okay; right now, the address is showing as [email protected]; but I have a feeling that, when this reply is sent¡ªif it goes through¡ªit will mangle the group address, and the reply will come back as undeliverable; then I¡¯ll be right back where I started. Sent from my iPhone ? The only error message I have seen is the one in your private email to me. The error message said (my italics to delimit the quote):: Date: May 2, 2025 at 1:29:10?PM CDT Subject: Undelivered Mail Returned to Sender ?This is a system-generated message to inform you that your email could not be delivered to one or more recipients. Details of the email and the error are as follows: ? ?'help_group' does not exist (in reply to RCPT TO command) That report is unambigously showing that you, at that time, tried sending a message using "help_group" rather than "group_help". Your email (below) shows headers: From: "Pam Coffey via groups.io" < --- your address with '@' changed to '=' --- @groups.io> That's normal because many sites would reject the message if you were quoted 'correctly' as the sender due to measures introduced in recent years to try to avoid faking of email addresses. An email should use the Reply-To header as specified which will result in the message going back to the group. That all said, I am mystified as to what your actual problem is, sorry. On 04 May 2025 18:57:46 (+01:00), Pam Coffey via groups.io wrote: > Twice, I attempted to reply to your group concerning email replies that comeback as undeliverable. Apparently, there is some sort of issue with the site itself. I enter the address _correctly in an initial post, create and send the message, and sometimes it goes through. But,when people in the group reply to me, the group address either doesn¡¯t show as [email protected], or it shows the name of the person who replied, but makes it appear that this person is a group. Then, if I reply to the reply, that reply comes back as undeliverable more often than not. If I am replying to a reply, the group address should go in correctly, but apparently does not. Also, even though I carefully and clearly entered my email address when creating my groups.io account, it shows incorrectly when people reply, replacing @ with =, and making it appear that I, or the recipient, am a group rather than a person. So, please stop accusing me of entering the wrong address for your group, when I didn¡¯t do so. The address somehow got shuffled when someone replied to me; or, it somehow got shuffled when I sent a reply, using the regular ¡°Reply¡± feature in mail. I did _not enter it is [email protected], as some have accused me of doing. And, in addition, this doesn¡¯t solve the similar issue I¡¯m having with the iDevices group ([email protected]). And, to elaborate on my reply to the question of whether I use the website or the app: I send email via Apple Mail, which is, in fact, a native app on all Apple devices and Mac computers. When, for whatever reason, I need to access my groups.io account, I do it from the website. I had never heard of a groups.io app, and don¡¯t know if it would benefit me, as I am not a premium member. With all of the issues I¡¯m having with groups.io as of late, and then being falsely accused of entering wrong addresses, I¡¯m almost ready to delete my account which, unfortunately, will end my relationship with a number of groups in which I am a participant, and will also mean the end of a group I moderate. Let¡¯s get to the core of this, so that hopefully these unfortunate things won¡¯t need to happen.. --?
Malcolm Austen -- malcolm.austen@...
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Re: Undelivered Mail Returned to Sender
On Sun, May 4, 2025 at 01:57 PM, Pam Coffey wrote:
and my reply, sent using the regular ¡°Reply¡± feature, resulted in the following error message
That means that your email program isn't following the proper protocol.
?
Duane
--
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Pam,
This group operates as just that, a group. Private one-to-one conversations are not part of the setup.
You are failing to reply to me because that's not how the group is configured. There is a reply to sender option but it is in the footers, not the mail headers. Please don't try to continue one-to-one, for one thing, I won't be reading my emails for another 36 hour plus!
I can think of only one comment at this point - are you using [Reply] or [Reply All] ? It may well be that your mailer gets [Reply All] wrong? I am confident that this group, and groups.io in general, are working normally and correctly.
best, Malcolm.
On 04 May 2025 19:42:46 (+01:00), Pam Coffey via groups.io wrote: Okay; right now, the address is showing as [email protected]; but I have a feeling that, when this reply is sent¡ªif it goes through¡ªit will mangle the group address, and the reply will come back as undeliverable; then I¡¯ll be right back where I started. Sent from my iPhoneOn May 4, 2025, at 1:26?PM, Malcolm Austen via groups.io <malcolm.austen@...> wrote:
? Pam,
The only error message I have seen is the one in your private email to me. The error message said (my italics to delimit the quote)::
From: Mail Delivery System <mailer-daemon@...> Date: May 2, 2025 at 1:29:10?PM CDT To: --- your address --- Subject: Undelivered Mail Returned to Sender
?This is a system-generated message to inform you that your email could not be delivered to one or more recipients. Details of the email and the error are as follows:
? ?'help_group' does not exist (in reply to RCPT TO command)
That report is unambigously showing that you, at that time, tried sending a message using "help_group" rather than "group_help".
Your email (below) shows headers:
From: "Pam Coffey via groups.io" < --- your address with '@' changed to '=' --- @groups.io>
That's normal because many sites would reject the message if you were quoted 'correctly' as the sender due to measures introduced in recent years to try to avoid faking of email addresses. An email should use the Reply-To header as specified which will result in the message going back to the group.
That all said, I am mystified as to what your actual problem is, sorry.
best, Malcolm.
On 04 May 2025 18:57:46 (+01:00), Pam Coffey via groups.io wrote:
> Twice, I attempted to reply to your group concerning email replies that comeback as undeliverable. Apparently, there is some sort of issue with the site itself. I enter the address _correctly in an initial post, create and send the message, and sometimes it goes through. But,when people in the group reply to me, the group address either doesn¡¯t show as [email protected], or it shows the name of the person who replied, but makes it appear that this person is a group. Then, if I reply to the reply, that reply comes back as undeliverable more often than not. If I am replying to a reply, the group address should go in correctly, but apparently does not. Also, even though I carefully and clearly entered my email address when creating my groups.io account, it shows incorrectly when people reply, replacing @ with =, and making it appear that I, or the recipient, am a group rather than a person. So, please stop accusing me of entering the wrong address for your group, when I didn¡¯t do so. The address somehow got shuffled when someone replied to me; or, it somehow got shuffled when I sent a reply, using the regular ¡°Reply¡± feature in mail. I did _not enter it is [email protected], as some have accused me of doing. And, in addition, this doesn¡¯t solve the similar issue I¡¯m having with the iDevices group ( [email protected]). And, to elaborate on my reply to the question of whether I use the website or the app: I send email via Apple Mail, which is, in fact, a native app on all Apple devices and Mac computers. When, for whatever reason, I need to access my groups.io account, I do it from the website. I had never heard of a groups.io app, and don¡¯t know if it would benefit me, as I am not a premium member. With all of the issues I¡¯m having with groups.io as of late, and then being falsely accused of entering wrong addresses, I¡¯m almost ready to delete my account which, unfortunately, will end my relationship with a number of groups in which I am a participant, and will also mean the end of a group I moderate. Let¡¯s get to the core of this, so that hopefully these unfortunate things won¡¯t need to happen..
--?
Malcolm Austen -- malcolm.austen@...
--?
Malcolm Austen -- malcolm.austen@...
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Undelivered Mail Returned to Sender
Here is an error message I received this morning, after attempting to reply to Malcolm¡¯s reply to me. ?He received my original post; ?and my reply, sent using the regular ¡°Reply¡± feature, resulted in the following error message. ?I made no changes in either address or header. ?I will also attempt to forward the same error message directly to Malcolm, and see if it goes through. ?Again, the address and header will be left alone.
Begin forwarded message:
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From: Mail Delivery System <mailer-daemon@...>
Date: May 4, 2025 at 8:15:42?AM CDT
To: PAMCOFFEY52@...
Subject: Undelivered Mail Returned to Sender
?This is a system-generated message to inform you that your email could not
be delivered to one or more recipients. Details of the email and the error are as follows:
<malcolm.austen@...>: host lb01.groups.io[45.79.81.153]
???said: 510 The group 'malcolm.austen=weald.org.uk' does not exist (in reply
???to RCPT TO command)
Return-Path:
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rxHXNukfvVKDw==
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From: Pam Coffey
Mime-Version: 1.0 (1.0)
Date: Sun, 4 May 2025 08:13:35 -0500
Subject: Re: [Group_Help] Weird issue.
Message-Id:
To: "Malcolm Austen via groups.io"
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Duane
Peggy Robin
Dave Cahn
Bruce
Christos Psarras
KWKloeber
Stephen W9SK