Help! I Own (or am Subscribed to) a Group, but Cannot Find Any Group Content!
To access most group content online, you must first log in. This includes responding to polls, viewing files and photos, RSVP-ing to calendar events, etc.
Look at the far right of the blue menu bar at the top of the page. If there is a "Log In" button present, you are (of course) logged out. Instructions on how to log in can be found in the system help at?/static/help#password.
If you instead see a blue pull-down menu with either your name or your email address, you are already logged in.
Login Expiration
Logins expire after 30 days of inactivity. If this happens, the next time you access the site you should be notified of this fact and redirected to the login page. See??
You will also find yourself logged out if you:
- Pull down that blue menu at upper right and select "Logout,"
- Attempt to access the site using a different browser/device, or
- Delete your browser cookies.
I'm Logged In, but I Still Can't Get to my Group Content. What Now?
Keep in mind that in groups.io, each email address is a separate account. Most likely, you are logged in using the wrong email address.?
Find a previously-received group email stored somewhere in your email client. Compare the "To:" field in the message header with the email address that shows up when you pull down the same blue menu at upper right. If they don't match, log out of groups.io and log back in using the correct email address.
If you don't have a group email handy, contact the group owner and have him/her look up the subscribed email address for you. You can send an email to any group owner at [email protected],?replacing "GROUPNAME" with the actual name of the group.
If you don't get a response within a reasonable timeframe, you will have to resort to trial and error, logging in with all your known email addresses until one of them works.
Arrgh! I'm Logged Out, and I No Longer Have Access to That Email Address!
If you have created a password for that account, log in by entering your email address and password, instead of using the "Email me a link to login" button. Then change your email address using the instructions found at?/static/help#changeemail?
If you don't have a password set up, and can no longer receive emails at that address, that's a real pickle. Your best bet is to send a series of owner messages to?[email protected]?explaining your plight to each group owner. They should be able to delete your existing subscriber records and send you a new group invitation at a working email address.
If you ARE the group owner, and the group doesn't have any co-owners set up, that's an even bigger pickle. Your only option in this case is to contact [email protected]?and plead for assistance. Good luck!
Last updated:? 21NOV2018
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The official Groups.io user documentation is in the Groups.io Help Center.