Help! I Own (or am Subscribed to) a Group, but Cannot Find Any Group Content!
To access most group content online, you must first log in. This includes responding to polls, viewing files and photos, RSVP-ing to calendar events, etc.
Look at the far right of the blue menu bar at the top of the page. If there is a "Log In" button present, you are (of course) logged out. Instructions on how to log in can be found in the system help at?/static/help#password.
If you instead see a blue pull-down menu with either your name or your email address, you are already logged in.
Login Expiration
Logins expire after 30 days of inactivity. If this happens, the next time you access the site you should be notified of this fact and redirected to the login page. See??
You will also find yourself logged out if you:
- Attempt to access the site using a different browser/device,
- Delete your browser cookies, or
- Pull down that blue menu at upper right and select "Logout."
Okay, I'm Logged In, but I Still Can't Get to my Group Content. What Now?
Keep in mind that in groups.io, each email address has a separate account. Most likely, you have logged in using the wrong email address.?
The easiest way to figure this out is if you already have a group email stored somewhere in your email client. Check the "To:" field of that message and compare it with the email address that shows up when you pull down the previously-mentioned blue menu at upper right. If they don't match, log out of groups.io and log back in using the correct email address.
If you don't have a group email handy, you may have to contact the group owner and have him/her look up the subscribed email address for you. You can send an email to any group owner at [email protected],?replacing "GROUPNAME" with the actual name of the group.
Last updated: 21NOV2018
The official Groups.io user documentation is in the Groups.io Help Center.