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Note: This is a mock-up of the official Groups.io Help page.
You can make changes here to help Groups.io improve their help
page, but this page is not official.

Need Help??

You can get help with Groups.io from the articles below. If you'd like more assistance or have questions, please feel free to email [email protected], or join us on Beta.

Definitions

Account

An account consists of all the groups.io-associated information about a user, such as which group or groups they subscribe to, their password, and all of their preferences and settings. An account is identified by its email address.

Archive

The archive of a group consists of all messages posted to the group, barring messages that were deleted. It is displayed in a chronological list by clicking on “Messages” on the group’s home page.

Bounce

A bounce happens when an email message cannot be delivered. Possible reasons include an incorrect email address, a full mailbox, or a problem connecting to an email server.

Hashtag

A hashtag is a word or unspaced phrase prefixed with the hash character, #. You tag a message with a hashtag by including it within or at the end of the subject line of the message.

Integration

An integration is a connection from a groups.io group to another service such as Facebook, Dropbox, Instagram, and Github.

Moderator

A group moderator is a member of the group who has permission to perform certain actions to help run the group, such as approving messages or memberships, editing the archive, etc. A group may have more than one moderator.

Owner

A group owner is a moderator who has all possible permissions, and therefore, complete control over the group. A group may have more than one owner.

Subgroup

A subgroup is a group within another group. All of the members of subgroup are members of the group that contains it.

Topic

A topic is a message combined with any replies to that message (and replies to those replies).

Applying hashtags to messages

You “tag” a message with a hashtag by including it somewhere in the subject line of the message. For example:

• My name is Mark #intro
• Seeking #advice for a #rosebush with blackened leaves

Hashtags already in use in the group can be applied to a message by selecting from the “Add Tags” dropdown menu that appears below the subject line. Or, they can simply be typed into the subject line. Typing a hashtag into a subject line will create a new hashtag for the group if it did not exist before. A new hashtag can also be created by clicking on “Create Hashtag” at the bottom of the hashtag list.

A hashtag has an effect only if placed on the first message in a topic, and will be applied to all messages within the topic. (Note that although it is possible to add a hashtag to the subject of an emailed reply by editing the subject, this has no effect; the hashtag will be included in the subject line for members receiving messages via email, but will not be included in the subject line of the archived message or of any other messages within the topic.)

Display of hashtags in the group archive

To make hashtags stand out better in the archive, any hashtags placed at the beginning or middle (rather than at the end) of a message’s subject will be duplicated at the end of the subject, using whatever background color was chosen for the hashtag. Thus, the subject of the message in the second example above would be displayed in the archive as

• Seeking #advice for a #rosebush with blackened leaves #advice #rosebush

Uses of hashtags

Hashtags have several uses within groups.io, including searching and controlling certain behaviors of topics and messages.

Searching: Hashtags can be searched on to easily find all messages tagged with it. If a group uses a hashtag called #intro for new member introductions, for example, then clicking on it in the hashtag list will produce all messages in which new group members have introduced themselves.

Muting: Group members who read their messages via email can click on “Mute” for any hashtag at the bottom of the email to stop receiving messages tagged with that hashtag. (Note: hashtags set to “Special” cannot be muted. See below.)

Automatic time-out: If a hashtag’s Topic Duration is set, topics tagged with it will be deleted (or, if specified, locked) after that period of time. This can be a useful feature when a topic will be obsolete after a certain amount of time, for example messages about items for sale.

Special notices: If a hashtag is set to Special, all messages tagged with it will be sent as Special Notices. (Note: hashtags set to Special cannot be muted.)

No Email: If a hashtag is set to No Email, all messages tagged with it will be posted to the web but not sent out as emails.

Moderated: If a hashtag is set to Moderated, messages sent to topics tagged with it will require approval by a moderator.

Controlling use and creation of hashtags

Use by moderators only: A hashtag set to Use by Mods Only can be applied to messages only by moderators. This can be useful for sending administrative notices, for example. Such hashtags will appear in the Add Tags dropdown only if a moderator is creating the message.

A hashtag set to Use by Mods Only can be further set to Replies by Mods Only so that only moderators may reply to the message.

Requiring hashtags: In a group set to Hashtags Required, all messages sent to a group must be tagged with at least one hashtag.

Creating hashtags: In a group set to Only Moderators Can Create Hashtags, only moderators will be able to create new hashtags.

Groups.io supports subgroups. A subgroup is a group within another group. When viewing your group on the website, you can create a subgroup by clicking the 'Subgroup' tab on the left side. The email address of a subgroup is of the form [email protected].

Subgroups have all the functionality of normal groups, with the exceptions that to be a member of a subgroup, you must be a member of the parent group, and you cannot invite people to join subgroups.

Once a person is a member of the parent group, they can subscribe directly to the subgroup if it's permitted, they can be added directly to the subgroup, or they can ask to join the subgroup if it is restricted.

An email bounce occurs when a message cannot be delivered. It could be that the email address is incorrect. Or the user's mailbox is full. Or the user's email provider is having a temporary problem handling email.

There are two general types of email bounces: hard bounces and soft bounces. Hard bounces are permanent errors; no more email should be delivered to that email address. Soft bounces are temporary problems; email isn't being received right now, but the email address is valid and it's expected that whatever the problem is will go away.

Groups.io provides fully automated bounce handling. When we receive a bounce, we try to determine whether it's a hard or a soft bounce. For many scenarios, it's clear cut whether a bounce is a hard bounce or a soft bounce. But in some cases, we can't tell. In that case, we assume it's a soft bounce.

When we receive a hard bounce for someone, we immediately change their status to Bouncing, and we stop sending email to them. If we receive soft bounces for someone for 8 days, we also change their status to Bouncing and stop sending email to them.

Once a user is Bouncing, every 3 days we attempt to send an email notification to them, explaining that we are not sending group messages to them. The email has a link they can click to unbounce their account.

If we receive no response after sending 4 of these bounce reports to them, we change their status to Bounced and cease sending email notifications.

Members that have the Bouncing status are displayed in the Members view with a 'B' next to their subscription. The 'B' is in a blue circle for "Bouncing" and red for "Bounced".

You can view the email delivery history for any of your group members, by clicking on a member in the Members view, then clicking the 'Email Delivery History' link at the top of the page. For groups that you do not moderate, you can view your own email delivery history by clicking on the Subscription link for the group. There will be a 'Email Delivery History' link at the top of the page.

Groups.io offers several options to control how much, if any, email to receive from your groups. To change your subscription, go to Your Subscriptions page and then click the link in the Delivery column for the group you're interested in changing.

Email Delivery

The Email Delivery options control how you wish to receive group emails. All Messages will send each email individually, as soon as it's posted. Daily Digest will group the days messages into a single message. As soon as 25 messages are sent to the group, or every evening, whichever comes first, a digest message will be sent to you. You can also opt to not receive any email.

Advanced Preferences

Clicking Advanced Preferences will expose additional options. These options filter the types of emails that you will receive.

Muting and Following

In addition to the above subscription options, you have the option to mute individual discussion threads and hashtags. In the footer of each email is a link to mute the thread. And from the website, you can mute hashtags.

Integrations allow you to connect your Groups.io group with an outside service. There are two types of integrations, Group Integrations and Member Integrations.

Group Integrations

Group integrations allow outside content to be automatically sent to your Groups.io group. Group integrations are configured by the moderators and are not controlled by the group members. Group integrations can be moderated, which means that any integration messages must be approved before they are sent to the group.

One example of a group integration is the Feed integration. The feed integration allows you to post items from RSS feeds to your group. Is there a blog associated with your group? Use the Feed integration to automatically have new blog posts be sent to your group.

Groups.io supports several different group integrations and we're always looking to add more.

Member Integrations

Member integrations allow your members to export content automatically from the group. One example of this is the Dropbox integration. With it, your members can have attachments that are sent to the group be automatically saved to their Dropbox account. There are options to specify the type(s) of attachments to save, and whether the messages should be tagged with a specific hashtag.

Member integrations are accessed in the Subscription area of the Group.

To turn off duplicate emails, log into your account. Then look for the dropdown in the top right corner of the page, which will be either your name or email address. Click that and then click Account. From your Account page, click the Preferences sidebar tab. Look for the 'I always want copies of my own messages' checkbox and uncheck that. Then click the Update Preferences button.

To delete your group, go into the Settings page for your group. At the bottom of the page is a Delete Group button. Click that and follow the instructions.

Once you delete your group, the group name will not be able to be reused for some time. If you're interested in renaming your group instead, you can do that through the Settings page as well.

How Can I Delete My Account?

We're sorry to see you go, but we will be happy to delete your account. Simply contact [email protected] from the email address you wish to delete, and we will delete your account. Note that we will not be able to delete your account if you are the only owner of at least one group. If that's the case, you should either transfer ownership to someone else, or delete the group before requesting that your account be deleted.

Groups.io supports groups with multiple moderators and owners, along with a full permissions system. To add someone as a moderator, they must first be a member of your group.

Navigate to the group on Groups.io and click on Admin/Members in the left sidebar. From there, click on the member you would like to make a moderator. After opening the record of the person to be made a moderator, click on the selector "Role". It offers three options: Owner, Moderator, and Member. Select moderator. Click "save" at the bottom of the screen after making your selection. Each person can have only one role; the owner has all permissions, the moderator more limited permissions.

Groups.io provides an invite system, where you can submit the email addresses of your members. We will send an email invitation to each user. To join the group, each member simply has to click on the link within the invitation, or reply to the invitation.

You can track each invitation and see whether it's been accepted or not.

If you wish to directly add your members to your group without the invitation step, we offer that feature (called direct add) with our premium groups.

On Groups.io, navigate to your group. To download your complete member list, click on the Members tab under the Admin tab in the sidebar. From there you will be able to download your member list.

To download your complete message archive, click on the Settings tab under the Admin tab in the sidebar. From there you will be able to download your message archives.