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Hi All,

I have not seen this posted and was not aware that this email address existed until a couple of days ago when a group member wrote to the group wondering why her email request for help was not answered.

If you are not aware of this, go to the home page of this group, scroll down and under the email address list is
[email protected]

Thank You,
Paul, Ohio, USA

Paul,

Re: [GMF] Where do Emails sent to the Group Help email go?

They don't really "go" anywhere, in the sense of a place where you might access them. They are apparently not even logged in the group's Activity log.

What they do is trigger an automated reply giving information about the group, including the Group Description and Email Commands.

... a group member wrote to the group wondering why her email request
for help was not answered.

If she didn't see the automated response it may have gone to her spam folder. The response is:

From: Groups.io <[email protected]>
Subject: Automated help for the [email protected] group

Where that would be the group name in question, rather than GMF, in the subject.

Shal


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Hmm, sounds to me that the address / label is wrong. Perhaps should be About.

I would have thought that the moderator, or group owner would be notified.?

I would be annoyed if I painstakingly wrote an email about a problem and that’s all I got in response. ?Perhaps it should include a suggestion to copy, paste and send the email to the group owner or to the group. Or a suggestion to try the Help or GMF wiki.?

Perhaps the the email address was simply a placeholder when developed a few years ago.?

Frances
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On Sun, Jan 6, 2019 at 10:50 AM, Frances wrote:

Perhaps the the email address was simply a placeholder when developed a few years ago.?

Putting my geezerhood on display:? Back in the days when the was more prevalent, it was widely understood that sending an empty message to the list help address would return an automated message summarizing available email commands. After all, that's the only interface that was available...the web did not exist.

If I'm not mistaken, emails to the group help address in Yahoo Groups perform similarly, and I believe Mark is trying to provide identical functionality via groups.io. If today's subscribers find this to be confusing perhaps the simplest thing to do is to eliminate it.?

Regards,
Bruce
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