开云体育

开云体育

That is a email address domain, that is good for going to spam. Please check her spam folder.

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On Sat, Jun 4, 2022 at 07:40 PM, Sugar wrote:

I have a member on my group.

She had g mail issues, so switched to outlook.com

She has tried to join again with the correct e mail and I’ve tried to invite her

No luck

Is there something else?

You don't say what the GMail or Outlook.com issues are so it's difficult to assess.? If she wants to change her GMail address to an Outrlook address, there should be no need 'to join again'.? Simply ask her to login with her GMail address and then view her account details and in the Login tab, change the email address. An email will be sent by Groups.io to the new address and she will need to respond to that. Once that is done, Groups.io will transfer all her subscription settings to the new address.? This is described in the Member's Manual at /helpcenter/membersmanual/1/understanding-groups-io-accounts/setting-account-preferences-and-viewing-account-information

Regards
Andy

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Sugar,

A few things come to mind.

I'm not sure how this works and whether it's applicable to your group, but if it's a group created with the limited-membership feature (after Feb-2021), could it be you've hit the limit?

Have you tried emailing her directly from your personal or the group-owner address?

Has she checked to make sure the emails are not going to her outlook.com spam/junk folder?? It's a new outlook account and maybe the spam filter is overly aggressive.? If there are groups.io emails in there, she needs to mark all of them as Not Junk and tell outlook to not put them there anymore.? IIRC Outlook will move them automatically into the inbox but if not, she needs to do that too, there should be no groups.io message left into the spam/junk folder.

Otherwise, if there are no groups.io messages in her junk folder, then it must be a typo somewhere, I don't know what else could cause this.

Cheers,
Christos

On Sat, Jun 4, 2022 at 04:56 PM, Sugar wrote:

The issue with that member with outlook.com has been resolved

Telling us what the underlying problem was would be much more useful than just saying it's resolved.? It could help someone else in the future.

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

The issue with that member with outlook.com has been resolved

Telling us what the underlying problem was would be much more useful than just saying it's resolved.? It could help someone else in the future.

?
Yes, please tell us, as it also helps the ones who replied with suggestions so they know which one worked.

Cheers,
Christos

What was the problem?

Donald

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Hi Donald
I don't know. groups io just took several hours to approv her, or to give out the notification
I am still getting messages from groups io a bit later than usual
Thanks
Sugar

On Sat, Jun 4, 2022 at 07:02 PM, Sugar wrote:

I don't know. groups io just took several hours to approv her, or to give out the notification

Sounds to me like a bad case of impatience for you and the member.? Lots of things can affect the time it takes to get an account set up and working.

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

Andy's point is important though - the member needn't have created a new account.

"If she wants to change her GMail address to an Outrlook address, there should be no need 'to join again'. ?Simply ask her to login with her GMail address and then view her account details and in the Login tab, change the email address. An email will be sent by Groups.io to the new address and she will need to respond to that. Once that is done, Groups.io will transfer all her subscription settings to the new address. ?This is described in the Member's Manual at /helpcenter/membersmanual/1/understanding-groups-io-accounts/setting-account-preferences-and-viewing-account-information?

Frances
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