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After my group transferred to from Yahoo to groups.io, I had a few unsubscribes. I think what happened is that these folks were on “no email” on the yahoo group and had forgotten they were joined. With the automated “You have been added” email that went out, they were reminded that they had once been part of the group, and the message gave them an easy way to unsubscribe.

Gilbert

On Sat, Nov 9, 2019 at 04:12 PM, Byron Nevins wrote:

We are getting lots of unwanted unsubscribes.?

Any ideas??

If you have just moved the group, this is very common. Most of the people leaving probably didn't know they were still subscribed. Others may have not "gotten the message" and don't know what this mysterious groups.io thing is.

Appended below is an example Member Notice of type "Goodbye." This might help some people reconsider, although it hasn't had the desired effect in my own group.

You can send each one a follow-up email if you want, but there is no way to force people to remain.?

Hope this helps,
Bruce

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This is the auto-responder for the GROUPNAME group on groups.io. You are receiving this message because you have chosen to unsubscribe from our collaboration group.

We're sorry to see you go! If you change your mind, please send a blank email [email protected]?. If you are still an active member your account on this group will soon be reinstated.?

If you no longer wish to be a member, we'd appreciate the courtesy a reply to this message letting us know what we could have done better. Whatever the reason, we hope to soon meet again.

Kind regards,
The GROUPNAME Moderators

On Sat, Nov 9, 2019 at 03:12 PM, Byron Nevins wrote:

We are getting lots of unwanted unsubscribes.?

Any ideas?

If you've just transferred from YG, it's not unusual to get a lot of these.? For several years it's been difficult, if not impossible, to leave a YG.? Members have changed their subscriptions to No Email and forgotten about them.? Now when they're notified of the transfer, there's a link that makes it easy for them to unsubscribe.

Duane
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On Sat, Nov 9, 2019 at 09:12 PM, Byron Nevins wrote:

We are getting lots of unwanted unsubscribes.?

Are you a newly migrated group?

You may have had a lot of essentially inactive members who had "no emails" set. Notwithstanding that setting they will have received notifications about the move to Groups.io. Those notifications may well have been enough to make them realise that they had lost interest in the group; they had probably forgotten that they were members and this change was just the nudge they needed to leave once and for all.

You might not have wanted the "unsubscribes" but the message you quoted makes it clear that the person concerned left of their own accord.

You might find that you suddenly get a flurry of messages advising you of subscribers being "removed because a message was marked as spam"; if that starts happening see here.

Chris