Sorry, I don’t understand...is there a way to configure a group so when people hit the their regular reply and reply all buttons they work like they do for all other emails? Meaning when they hit reply it goes to sender and when they hit reply all it goes to everyone??

On Sun, Dec 6, 2020 at 10:36 AM, Stephanie Hilwig wrote:

Sorry, I don’t understand...is there a way to configure a group so when people hit the their regular reply and reply all buttons they work like they do for all other emails? Meaning when they hit reply it goes to sender and when they hit reply all it goes to everyone??

(Not the link option at the bottom of emails that start blank message.)?

You can set up your group that way, if you choose.
In Admin, Settings, Message Policies, you can choose that setting in Reply to.

See?/helpcenter/ownersmanual/1/customizing-group-settings/message-policy-settings?single=true

See this about in the Members manual about replying by email:
/helpcenter/membersmanual/1/working-with-group-messages/using-email-to-send-or-reply-to?single=true

I wouldn't set it up that way myself. Members would complain about too much email, I think. Perhaps someone else can say why it is a good thing.

Frances

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On Sun, Dec 6, 2020 at 03:36 PM, Stephanie Hilwig wrote:

Sorry, I don’t understand...

Neither do I, or at best I'm not sure.

Then I looked a bit harder at your final sentence: Not the link option at the bottom of emails that start blank message.

I then concluded (rightly or wrongly) that you want your email client Reply / Reply All buttons (or those on your mail provider's web interface) to determine the destination of a reply... (either the original sender or the whole group) rather than use the links provided by Groups.io in the footer of each message.

If my conclusion is correct, then the answer quite simply is no. Your email client (or mail provider's mail interface) is an instruction to your mail provider, not to Groups.io.? Similarly using either the Reply Sender or Reply Group links in a message footer is an instruction to Groups.io, not to your mail provider.

Chris

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Chris, yes I’m talking about the email client buttons. I believe most people respond to their emails using their email client buttons. So when one responds to a groups.io email with the email client buttons, they will not work as reply or reply all??? but instead both buttons will go to one choice determined by how group is configured? For example, to send this email, I hit reply, but instead of it going to you, it populated the “to” field with the entire group...so the “reply” forced a “reply all”.?

On Sun, Dec 6, 2020 at 02:04 PM, Stephanie Hilwig wrote:

So when one responds to a groups.io email with the email client buttons, they will not work as reply or reply all??? but instead both buttons will go to one choice determined by how group is configured?

I believe that's correct.? If the group "Reply To" default is "Sender", the client Reply would only go to the sender.? If the group default is "Group", the client Reply would go to the group.? If the group default is "Group and Sender", the client Reply would go to both.? It's also possible to remove the other option for the group when one is selected as the default by checking the "Remove Other Reply Options" box.

Have you read /helpcenter/ownersmanual/1/customizing-group-settings/message-policy-settings to see how it all works?

Duane
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Stephanie,

Sorry, I didn't realize you had two topics open. That's actually a good thing (matching the Topic's Subject line to the content), but I was going topic by topic. Anyway, see my answer in your other topic, if you haven't already, and reply with further questions in this one.
/g/GroupManagersForum/message/35401

I believe most people respond to their emails using their email client
buttons.

I certainly do.

So when one responds to a groups.io email with the email client
buttons, they will not work as reply or reply all???

It depends on the group's Reply To setting and the behavior of the email client, as outlined in my other reply.

For example, to send this email, I hit reply, but instead of it going
to you, it populated the “to” field with the entire group...so the
“reply” forced a “reply all”.

Mostly correct, because I set GMF's Reply To option to "Group". I think that's the most natural setting for a discussion group, rather than rely on members to remember to use Reply All (with the expected consequence that many conversations would end up off list by accident).

In a group with Reply To set to "Sender" the Reply function will go to the sender, but Reply All will go to both the Sender and to the Group. So the sender will get two copies, one via the group.

At least that's the behavior under Gmail's web interface. Thunderbird does something completely different in that case. It offers Reply and Reply List, but both send to the List address, which looks like a bug in Thunderbird to me.

I don’t understand why reply doesn’t go to sender and reply all
doesn’t go to group, so people can reply to who they choose.

I think the optimal choice depends on the nature and purpose of the group. But the technical underpinning is that the email standards include the Reply-To field so that senders can specify a preferred reply address. Unfortunately, some email interfaces have their own idea of what Reply and Reply All should mean.

Shal


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Thanks Shal. I partially understood. I will try to configure my new group tomorrow and transfer everyone from my yahoo group. I will say this reply/reply all is very confusing. For example, ideally this would go to you, but clearly I’m bugging the entire group with my thank you. For my group, I do most of the posting. Many people just reply with a comment for me and sometimes people reply all with additional info for the group. I use outlook on my computer and whatever iphone has for email and both just reply to sender or reply to all as the buttons suggests. I wonder why groups.io is changing functionality that most people consider universally the same. Oh well.

On Sun, Dec 6, 2020 at 09:22 PM, Stephanie Hilwig wrote:

I will say this reply/reply all is very confusing. For example, ideally this would go to you, but clearly I’m bugging the entire group with my thank you.

There are ways you can do a direct reply.?

On the group homepage, as long as settings are set for you, members can select Reply to Group, then select Private (on the bottom right). This group (GMF) is set that way. You can set yours that way too.

From email, depending on the subscription someone selects, they can reply to the member directly by email.?
Click on Rely to Sender in the footer.
/helpcenter/membersmanual/1/additional-information/understanding-message-footers?single=true

Frances


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On Sun, Dec 6, 2020 at 07:43 PM, Laurence Marks wrote:

one that's not usually visible is "Reply-To". If I were to send you an email with From:larry@... but also include Reply-To:donald@... and you selected Reply in any mail user agent on Earth, the reply would go to the White House.

I don't think that's quite true.? Several people have reported that Thunderbird ignores the Reply-To at times.? I don't believe anyone has completely nailed down when or why.? When some company, in this case TB, decides they're too big to follow the rules, things like this happen.? IF everyone followed the RFCs, we wouldn't have as many incompatibilities.

Duane
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Stephanie,

I will say this reply/reply all is very confusing. For example,
ideally this would go to you, but clearly I’m bugging the entire group
with my thank you.

In GMF we prefer to keep the conversation on list, as that may help other people having the same or similar problem figure out what's going on.

If the only thing your reply said was "thank you" we'd prefer that it be sent privately. But since (in this case) you've provided additional information it is perfectly fine on list.

I use outlook on my computer and whatever iphone has for email and
both just reply to sender or reply to all as the buttons suggests.

As I and others have said, Outlook's behavior most likely can be influenced by the content of various header fields in the original message. Particularly the Reply-To field.

I wonder why groups.io is changing functionality that most people
consider universally the same.

Yahoo Groups does the same.

If your Yahoo Group has "Messages Reply To" set to "All Members" that puts a Reply-To field in the outbound messages that tells Outlook and other email interfaces to direct replies to the group's posting address. The "Messages Reply To" selection is still on the Group Settings tab of the Control panel over there. From what you've said your Yahoo Group is no doubt set to "Sender", so I'd recommend the same setting here.

Shal


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Duane,

Several people have reported that Thunderbird ignores the Reply-To at
times.

IIRC one of those cases is when both Reply-To and List-Post are present (and maybe only if the Reply-To content specifies the same address as the List-Post, which was breifly the case with Groups.io messages). Then the Reply function reverts to the From field. Evidently Thunderbird believes that you wouldn't want both Reply and Reply List to do the same thing ("Reply List" is a button that appears only if the the List-Post field is present).

I have also seen it do (what I consider) the wrong thing with Reply-To: like use it for both Reply and Reply-All (ignoring the From in the Reply All). In direct contravention of the logic in the prior case.

I don't believe anyone has completely nailed down when or why.

I won't even go near the claim that my knowledge of TB's weirdness is complete.

When some company, in this case TB, decides they're too big to follow
the rules, things like this happen.

I don't think TB think's it is "too big" (quite the contrary). I suspect they would claim that their interpretation is compliant with the RFC, or is at least a reasonable interpretation.

On the other hand, I think a year or two back it was noticed that certain i-centric mobile email interfaces completely ignored the Reply-To field. My understanding is that it has since been fixed.

IF everyone followed the RFCs, we wouldn't have as many
incompatibilities.

Don't discount the role the creeping-features monster has had with later RFC revisions.

Shal


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