reinstating bouncing members
I think Mark fixed that. Duane wrote in Beta: "Did you verify the date on the most recent bounces? ?I haven't seen any that were dated after July 12. ?You may need to send them all a Bounce Probe so they can click on the link in the message."
Frances ?
-- Help available from Groups.io help and GMF wiki. ? |
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On Thu, Aug 3, 2023 at 03:44 PM, lee wrote:
What is the simplest way to get them back to non-bounce status?The only thing you could do is send them another Bounce Probe. You cannot un-bounce their account for them, they must do that themselves and the Member's Manual gives details on that. Regards Andy |
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On Thu, Aug 3, 2023 at 04:58 PM, lee wrote:
How do I now send "A bounce probe" to a member who is bouncing?For an individual member, view their membership details via the member list. Go to the bottom of the page and select the ?Send Bounce Probe button. For multiple members, filter the member list by those in a Bouncing state (as described in the Owner's Manual). Select the checkbox next to the 'Display Name' column header to select them all, then select the Send Bounce Probe option from the Actions button at the bottom of the list. ( I assume that one was sent automatically when the member bounced for the first time.)Correct. Regards Andy |
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On Fri, Aug 4, 2023 at 06:25 PM, coprosowner wrote:
We don't believe the bounce probes are effective since they are destined for the junk folderNot if they use a well performing email service that will deliver them as they should.? It sounds like it would also be worth your time to explain to members how this works so they will know what to expect.? Even a link to the bouncing section of the Members Manual or the FAQ could help. Duane -- Lots of detailed information can be found in the Owners Manual and Members Manual. |
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My group has never been more than 250 members in its 20-year history, and generally has never had more than three bouncing members at a time, over time. I've sent bounce probes many times over the years, but not often has that brought bounced member back to the group. Because I know the email link might go into a spam folder and be overlooked, I send a personized email with my none Groups.io address to these members telling them are bouncing, figuring if they don't receive and respond to my personal email, then these members have a problem they are going to have to resolve on their own.
Don |
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On Fri, Aug 4, 2023 at 07:25 PM, coprosowner wrote:
We have repeatedly sent the 157 members (was 200) bounce probes only to find out that the bounce message is going into their junk folder.?How do you know it went to junk, unless someone told you that??And if they have checked, and found the message there, why didn't they click the link? We don't believe the bounce probes are effective since they are destined for the junk folder and unless the receiver looks there regularly, they never get the message.?I suggest you not obsess about bouncing members (or generally get all caught up in the number of subscribers). Those who contact you to complain are worth your effort and you can do some hand-holding at that time. Conversely, if you lose 150 members who aren't participating anyway, you really haven't lost much. Regards, Bruce Check out the groups.io Help Center?and?groups.io Owners Manual |
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On 2023-08-06 20:36, coprosowner via groups.io wrote:
A few of the 43 who did get the bounce probe told us it was in their junk folder.Did you make sure to tell them to manually mark those as not-spam and move them to the inbox (if not done automatically)?? They need to do that otherwise other groups.io messages/notifications will end up there as well.? They may have to monitor their junk folder once a week and keep doign this, hopefully the spam filter will be eventually trained.? Whitelisting groups.io can also help with some mail services. Cheers, Christos |
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On Sun, Aug 6, 2023 at 07:44 PM, coprosowner wrote:
I take it there's no fix and this will be a permanent thing to work around.I just checked the logs for several groups.? me, mac, and icloud are only intermittently bouncing since July 18, but no more than any other domains.? I believe Mark's fix has resolved the majority of the problems, so it's a matter of getting those bouncing members to unbounce themselves.? There was even one member with a gmail address that was bouncing, which is unusual, but turned out to be over quota on their mailbox. Duane -- Lots of detailed information can be found in the Owners Manual and Members Manual. |
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Extra work for you, but you need to contact them individually * advise them that THEY need to make your group an approved sender - or wharever it's called.? is an APPLE address & Apple automatically bounces/deletes any emails sent to multiple addresses.? They won't even find them in SPAM or Junk - they never get through at all.? This continues to be a major headache for my group.? Some of my members have resorted to getting gmail addresses because APPLE is difficult to work with to resolve the problem..? ?It's unfortunate because then they're showing as new members when they've been with me for 19 years.? Thsnks, Apple! On Thu, Aug 3, 2023, 10:47 AM Frances <frances@...> wrote: I think Mark fixed that. Duane wrote in Beta: |
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On Mon, Aug 7, 2023 at 09:39 AM, Sharon Allen wrote:
It's unfortunate because then they're showing as new members when they've been with me for 19 years.After they get the 'new' address, they can change email addresses in their account so that they maintain their previous information. Duane -- Lots of detailed information can be found in the Owners Manual and Members Manual. |
Frances
Andy Wedge
Duane
Don Grass
Bruce
Christos Psarras
Sharon Allen