I've just noted that we have a smattering of members of our group who have never confirmed their membership with groups.io. ?(They have the NC icon next to their accounts in the members list.)

In looking at their email delivery histories, I am a bit confused.

One seems to have received the default welcome message, but others show now email deliveries at all.

Apparently you must be a confirmed member of groups.io before you get any email from the groups you are a member of.

What I cannot do is resend the confirmation email requests to all of those people, or even pull a list of them without scrolling through the entire list of members and finding them by examination.

If I could pull a list - like I can for those who are "Pending Approval" - I could email them separately asking them to go find their confirmation messages, or (even better) if I could resend the confirmation notice to people in that state, I might be able to prod a few of those folks to confirm and become active members.

Right now, all we owners and moderators can do is look at them and wonder why they bothered to join at all.

Help?

--jeffp

I can't resend the confirmation email... just the pending member notice. The confirmation email is under the control of groups.io, not the group owners/moderators. No way for me to resend that at all, even with the check boxes.

Or am I missing something?

--jeffp

I would delete the member and resubscribe them.

How do you propose to "delete" them if they're not a member yet? And by "resubscribe them," are you talking about direct add (which most groups don't have), or are you suggesting send out invitations? Or contacting each pending member outside the system and ask THEM to resubscribe?

I think if the original confirmation email went into their spam (or worse), doing any of these things is likely to just cause the same problems, or worse problems since you can't really "delete" them until they're actually there.

J

Huh. I just went and looked and cannot see what you're referring to. ?Here is a screen capture from our members list with names and email addresses redacted. Note that I've checked the 3 entries here that are not confirmed, and a couple more that are off screen above in the list:

Note that there are no additional choices that are not on the Actions list. ?And here is what the Actions list has on it:

As you can see, there is no choice there to send anyone I have checked the Confirmation Message.

Where is that hiding?

--jeffp

cannot see what you're referring to.

J Catlady said:

You can use the checkboxes and just do one action ("resend confirmation email") for all of them (it still requires scrolling through).

That is what confused me.

I'll go look at each one individually now, though that is HORRIBLY slow given we have well over 2000 members to scroll through. Thankfully most of the NC members are in the last 6 months or so, and the bulk of the membership came over with the transfer here.

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I found a way to accomplish it that wasn't too bad.

On each page of users, I right clicked on any in the NC state and opened their account info up in new tabs. ?Then I went through each of those and sent the confirmation email again and closed their tab. That let me keep my place in the list and know what I had and hand't handled. Not stellar, but it worked.

Only time will tell if any of those people actually confirm and participate or not.

--jeffp