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I have a main group and three subgroups. For one of the subgroups, a message generated goes out to the subgroup, only, as it should. For one of the other subgroups, however, the message often does not go anywhere (it shows as a valid message, but no one receives it in email), and sometimes get posted as pending in the parent group. Neither of these seem correct to me. The main group is??the subgroup that works is??and the subgroup that doesn't work is?. Can anyone suggest what to check and correct?

STAR,

For one of the other subgroups, however, the message often does not go
anywhere (it shows as a valid message, but no one receives it in
email), and sometimes get posted as pending in the parent group.
Neither of these seem correct to me.

Neither is correct. Assuming the members of that subgroup are set to receive messages, and that the message doesn't have any special hashtags, it should be emailed to the subgroup members. It should not post in the parent group unless someone forwarded it there.

One factor that sometimes confounds Gmail users is that Gmail hides your own message on return from the group, so it can be misleading to post to an email list and then try to check that you receive it back. Groups.io has a work-around to this problem, in your Account set "I always want copies of my own emails".

Can anyone suggest what to check and correct?

For messages that "aren't sent" from ActionTeam I'd cross-check using more than one subscribed address - one to post a message and the other to check for receipt.

With an example in hand of a message which was posted to ActionTeam that landed in the main group's Pending I'd use the View Source link to have a careful look at the messages' header. That should tell the story of how it came to arrive there.

Shal


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Thank you for your reply. It does not explain the issue. I double checked. I originally created the message while in the subgroup, and it shows as a message in the subgroup message stream, but groups.io sent (or placed, not sure) the message into the parent group. It was not sent to any of the members. I looked at the gmail header in the message that was sent from the parent group, and there is no mention of the subgroup in the header. I tested it again, just to make sure that I was not in the parent group when I thought I was in the subgroup, with the result that the message shows in the message stream but was never sent anywhere, to the members list or to the parent group. I looked at the settings to see if there is an option that causes messages to NOT be sent to the list, but I see no such option.

I control both the owner email and am a member of the parent and subgroup under a different email address, and I've used both to test things. Messages sent from outside seem to be handled correctly, but messages generated on the website are not.

Still mystified.

STAR,

I looked at the settings to see if there is an option that causes
messages to NOT be sent to the list, but I see no such option.

There isn't one. There is a hashtag option that can do that, but presumably you'd know if you were using that.

Also, each member of the subgroup has a Subscription page, independent of the main group, and the member's subscription could be set to "No Email", or the member's Advanced Preferences could be set to "Following Only".

And of course, members email services may have Spam filters that can redirect messages away from their Inbox.

Have a look at the Email Delivery History (via the Members list) for one of the subgroup members. The latest posting in the subgroup should be listed in either "Most Recent Successful" or "Most Recent Unsuccessful". It may not appear immediately, depending on how long the message is being retried, but ultimately you should be able to determine whether Groups.io believes it sent the message to that member.

Messages sent from outside seem to be handled correctly, but messages
generated on the website are not.

Still mystified.

Me too.

I don't know of any systematic difference between the way a message generated by New Topic or Reply is handled, versus one that was sent in by email. Both go through the same mechanisms for moderation and distribution.

There are differences in the message headers produced, of course, reflecting the different origin. The Display Name in the From may be different, as well as the Message-ID and various X- fields relating to the origin of the message.

Shal


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The 'message sent to parent' was a red herring, created by me. I had posted an identical message to our blog, which generated posted the message in our main group, with the #feed tag which I failed to notice. I am still having problems with messages in one subgroup not going out to the members, but will create a new thread to kill the red herring.
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