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Members being unsubbed and banned/need help

dash Member Profile All Messages By This Member #10876 I have not been reading in this group, so if this has been addressed already, I apologize. ? I have members being unsubbed and even banned for ?see edited post that announces this to me below.?? MY question is what can I do to remedy this?? It is the io group that is doing this and it is making it very uncomfortable for some of my members.?? We don't know what they are doing to illicit this and I am unable to find any information in the help on io page.?? Thanks.? dash ? toggle quoted message Show quoted text -----Original Message----- From: [email protected] Notification [mailto:[email protected]] Sent: Tuesday, August 07, 2018 11:29 PM To: dash14u@... Subject: Subscriber was removed for marking a message as spam ? Hello, ? This is to notify you that xxxxxxxx has been unsubscribed from your group [email protected] because a message to them was marked as spam. Note that this may have been done by their email service provider, not by the individual member personally. ? To turn off this notification, log into and edit your subscription. ? Thank you for choosing Groups.io groups. ? Cheers, ? The Groups.io Team [links broken and ad trimmed by moderator]
Douglas Swearingen All Messages By This Member #10882 开云体育 This is nothing new Dash. If either the email provider or member marks a email as spam and does not move it out of the spam folder, they will be unsubbed.? All they have to do it, if they want to delete the email, move it back to inbox and then delete. As well when one is unsubbed in this manner, they get a link to resub immediately after they are unsubbed. Doug toggle quoted message Show quoted text From: [email protected] <[email protected]> on behalf of dash <dash14u@...> Sent: Wednesday, August 8, 2018 7:22 AM To: [email protected] Subject: [GMF] Members being unsubbed and banned/need help ? I have not been reading in this group, so if this has been addressed already, I apologize. ? I have members being unsubbed and even banned for ?see edited post that announces this to me below.?? MY question is what can I do to remedy this?? It is the io group that is doing this and it is making it very uncomfortable for some of my members.?? We don't know what they are doing to illicit this and I am unable to find any information in the help on io page.?? Thanks.? dash ? -----Original Message----- From: [email protected] Notification [mailto:[email protected]] Sent: Tuesday, August 07, 2018 11:29 PM To: dash14u@... Subject: Subscriber was removed for marking a message as spam ? Hello, ? This is to notify you that xxxxxxxx has been unsubscribed from your group [email protected] because a message to them was marked as spam. Note that this may have been done by their email service provider, not by the individual member personally. ? To turn off this notification, log into and edit your subscription. ? Thank you for choosing Groups.io groups. ? Cheers, ? The Groups.io Team [links broken and ad trimmed by moderator]
Frances All Messages By This Member #10884 They are not "banned"!? See this for an in-progress help page: /g/GroupManagersForum/wiki/Removed-for-spam Frances
Toby Kraft All Messages By This Member #10887 This issue is discussed here ->?/g/GroupManagersForum/wiki/Removed-for-spam In short, the users need to identify the means by which they were unsubscribed, address that, and then re-subscribe by clicking the "Resubscribe" link they got in the Unsubscribe email. Thanks, Toby
Bruce All Messages By This Member #10892 On Wed, Aug 8, 2018 at 11:10 AM, dash wrote: I have members being unsubbed and even banned for ?see edited post that announces this to me below.?? MY question is what can I do to remedy this? All your subscribers need to do is click on a link to be reinstated. They are not being banned.? Please go here:?/g/GroupManagersForum/wiki/Removed-for-spam?for an explanation of this in great detail. It seems to be more of a problem for some email service providers than others. There is nothing you can really do to fix it, other than to educate your subscribers. Consider sharing the above link with them. Regards, Bruce? -- The system Help is your friend.??/static/help
Patty Sliney All Messages By This Member #10895 But, to add to Doug's reply, the downside to this feature is, that auto resub email your unsubbed list members get is now going to be directed to their Spam/Junk folder, as that's what either they or their ISP did to the previous email.? So, they may not even know they've received this resubscription auto email so they can instantly resubscribe :-(? I understand why Mark added this feature into groups.io, but I think it's problematic.? My personal opinion, and I know this differs from many folks on this group, but I think the issues with this feature at least match if not out-weigh the benefits.? I would really like to see this feature as something optional the list owner/mods could select as a feature to turn for their respective groups.? What I have had to do for my groups is, is to perioidically send out a message reminding my list members to please check their Spam/Junk folder on a regular basis, and before just deleting all those emails, LOOK carefully for any groups.io emails, and mark them as "Not Spam", which will return them to the Inbox.? If a list member does not do that, and simply empties their Spam/Junk folder with groups.io emails in there, that tells their ISP to blacklist groups.io emails.? That's a bad thing.? And, a lot of work for list mods to explain to a list member why they've been unsubbed (because either they are not using good email practice in checking their Junk/Spam folder every day, and making sure all their good emails are restored to the inbox), or, their ISP will add groups.io emails to their Black Lists, thus blocking groups.io emails from even getting to certain folks.? Just my opinion, and I don't think my opinion will sway Mark's decision on this, so I've accepted this as one of the less than desirable features of groups.io.? Not very many of those, but it's on my "Do Not Like" list for groups.io. Patty Sliney -- Patty S.
Chris Jones All Messages By This Member #10901 On Wed, Aug 8, 2018 at 06:36 PM, Patty Sliney wrote: I understand why Mark added this feature into groups.io, but I think it's problematic.? My personal opinion, and I know this differs from many folks on this group, but I think the issues with this feature at least match if not out-weigh the benefits.? I would really like to see this feature as something optional the list owner/mods could select as a feature to turn for their respective groups. I can see your point... sort of. However, what would you implement as an alternative? If Groups.io was just to stop sending out "resubscribe" emails then what benefit would accrue? The fact would remain that the member concerned would have been unsubscribed but not sent any notification of the fact. If the notification of "unsubscription" sent to Owners was to remain in place then while the Owner would know of what had happened they would have no easy means of contacting the person concerned because their email address would have been removed from the members list - obviously! Even if the email address was somehow retained, if a member's Mail Provider is shunting Groups.io traffic into a Spam Box then a Group Owner's email sent via Groups.io is going to suffer the same fate. OK; an email sent from the Owner's personal email address might get through, but obviously enough Owners might not want to use that route. Even messages you send out about "best practice" (e.g. regular checking of spam traps) may equally get diverted into... the spam trap! In the end there is only so much that we can do as Owners and Moderators to help our members; if they refuse to cooperate then there is little more that we can do. In an earlier thread on this subject I suggested setting members to "no email" rather than unsubscribing them, but some groups do not allow no email so that didn't suit them. That said I still think a "no email" member is better than no member at all. To repeat the question I posed earlier... what is your alternative to the present system? Chris
Shal Farley Member Profile All Messages By This Member #10905 Patty, But, to add to Doug's reply, the downside to this feature is, that auto resub email your unsubbed list members get is now going to be directed to their Spam/Junk folder, as that's what either they or their ISP did to the previous email. Not necessarily. The notice is sent by Groups.io in its own name, whereas (individual) messages are sent by Groups.io in the name of the posting member. That latter difference is likely to catch the attention of a spam filter, more so than a message from Groups.io sent by Groups.io. But sometimes probably yes. ? I would really like to see this feature as something optional the list owner/mods could select as a feature to turn for their respective groups. Can't be, or rather, won't be. It is Groups.io's reputation overall as a sender that is at stake. If some groups were to bypass this process that would adversely affect delivery of messages from other groups. If a list member does not do that, and simply empties their Spam/Junk folder with emails in there, that tells their ISP to blacklist emails. It tells the ISP to blacklist every sender found in their spam folder. And that's a bad thing when it is based on the email service's own automatic spam filter, rather than an explicit "mark as spam" by the user. Personally, I would judge such an email service to be "unreliable" with Groups.io or other mailing lists. Just my opinion, and I don't think my opinion will sway Mark's decision on this, so I've accepted this as one of the less than desirable features of . The optimistic view is that this may become a smaller issue over time, as Groups.io grows in message traffic more of those email services currently on our list will take notice, and eventually they will deem Groups.io "too big to block". A phrase which I suspect really means "every time we block this service we catch hell from way too many of our users". Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list
dash Member Profile All Messages By This Member #10918 I guess one of mine thought she was.? dash ? toggle quoted message Show quoted text From: [email protected] [mailto:[email protected]] On Behalf Of Frances Sent: Wednesday, August 08, 2018 11:10 AM To: [email protected] Subject: Re: [GMF] Members being unsubbed and banned/need help ? They are not "banned"!? See this for an in-progress help page: /g/GroupManagersForum/wiki/Removed-for-spam Frances ? [ad trimmed by moderator]
Harvey Morgan All Messages By This Member #10927 Bruce, > There is nothing you can really do to fix it, other than to educate your subscribers. Consider sharing the above link with them. <chuckle>? How about subscribers who don't read English? This should be viewed as a suggestion.? I realize I can't complain since you're providing the service for free. For which, thanks, Harvey ? Si nous ne pouvons effacer nos différences aujourd'hui, nous pouvons au moins aider le monde à devenir protecteur de la diversité. ? "If we cannot end now our differences, at least we can help make the world safe for diversity." - John F. Kennedy On Wednesday, August 8, 2018, 7:35:07 PM GMT+2, Bruce Bowman <bruce.bowman@...> wrote: On Wed, Aug 8, 2018 at 11:10 AM, dash wrote: I have members being unsubbed and even banned for ?see edited post that announces this to me below.?? MY question is what can I do to remedy this? All your subscribers need to do is click on a link to be reinstated. They are not being banned.? Please go here:?/g/GroupManagersForum/wiki/Removed-for-spam?for an explanation of this in great detail. It seems to be more of a problem for some email service providers than others. There is nothing you can really do to fix it, other than to educate your subscribers. Consider sharing the above link with them. Regards, Bruce? -- The system Help is your friend.??/static/help
Shal Farley Member Profile All Messages By This Member #10945 Harvey, This should be viewed as a suggestion. beta@ is the official "suggestion box" for Groups.io, and here's the latest word on the subject: I realize I can't complain since you're providing the service for free. For which, thanks, Bruce, and the rest of us on GMF, are volunteers - we're all just fellow users. There are no Groups.io employees here. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list

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