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Hello,

I'm new to groups.io, have some experience running a group on yahoo and am reasonably tech savvy (though certainly not expert!).

Anyway, problem as follows.

- created a test group to test all the functionality with a small group of subscribers and before upgrading (which we'll do shortly so we can direct add new subscribers)
- sent an invite to a correct email address while I had that recipient on the phone so we waiting 15-20 minutes and she never got the invite
- confirmed the address to which the invite was sent was correct
- confirmed that recipient address was functional by sending a normal email to it (which worked quickly and normally so was received)
- did get an error message in my "sent invitations" about exceeding my "messaging limit" but that seems off since it was my first invite and I'd only made 2-3 test posts in the group at that point, as its only subscriber and owner

?

?

And, of course, many thanks for any guidance!

One other, probably related, issue with my test group. ?I also had the same aspiring subscriber (the same one for whom the invite failed due to messaging limit) send a request to subscribe using the format <[email protected]>. ?But, after 30 minutes or so, I (as the group owner) didn't receive that request either. ?

Maybe this is all related to a setting I've neglected with setup?

Thanks again!

On Thu, Apr 4, 2019 at 03:04 PM, Barry Winer wrote:

One other, probably related, issue with my test group. ?I also had the same aspiring subscriber (the same one for whom the invite failed due to messaging limit) send a request to subscribe using the format <[email protected]>. ?But, after 30 minutes or so, I (as the group owner) didn't receive that request either. ?

Based on the 400-level error code, this seems more likely to be a temporary problem with the erols/RCN email server. At this time my own provider's nameserver cannot resolve erols.com into an IP address. Try again tomorrow?
?
Good luck,
Bruce
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I'd tried to mitigate that possibility by ensuring the erols domain was receiving and sending standard email properly, which it did, from/to different sending email addresses. But maybe something to do with the groups.io interface with RCN. ?Will try again tomorrow.

Many thanks, Bruce!
Barry

I too am having group member invitations not be received.? I sent out 4 of them and 2 of them said they did not receive the invitations although regular email to those same addresses seem to work.? I have sent duplicate invites to the two who said they didn't get it and so far no indication they received it.

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For whatever it's worth, we solved the same problem (mine had the error code associated with an RCN email address) two ways. First, more time did do the trick. ?But, at more than an hour or two, I'm still a little surprised it would take that long to work its way through groups.io. ?I'd guess it should be much more immediate than that? ?Separately, had the subscribing member use another, more mainstream email address and that invite was received in about 15-20 minutes.

?

I'm not sure what to think but, for whatever reason, there's some slowness with invites and email addresses confirmed as valid and responsive outside the groups.io platform?

On Fri, Apr 5, 2019 at 07:53 PM, Barry Winer wrote:

I'm not sure what to think but, for whatever reason, there's some slowness with invites and email addresses confirmed as valid and responsive outside the groups.io platform?

I would be very surprised if groups.io failed to send the invitation immediately. Paste the message header of the delayed invitation into the analyzer found at?. This will tell you where it got held up.

I believe that some mail servers with limited capacity delay delivery of group messages for no other reason than they originate from the .io top-level domain.

Regards,
Bruce?
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Groups.io is pretty fast emitting email.? It's the path and final receiving network that are the issue.
There are applications that you can help you find where the delay(s) actually occur.
Also, the general term "an error message" doesn't give much clue to anyone who might bed able to help you.

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Bob Bellizzi

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Totally makes sense and thanks for the suggestion on the googleapps diagnostic. ?Worth noting that the receiving-network theory, with my own admittedly limited sample, might not be dispositive here. RCN is a largely national company now but, that aside, we had delays getting gmail addresses invites and confirmed as well.

"Also, the general term "an error message" doesn't give much clue to anyone who might bed able to help you."

Also, Bob, not sure if your advice around greater specificity with "an error message" is in response to my OP but think so? Of course agree though in that post, I also included a screen shot with the specifics. ?Thanks again, to you and everyone here, for the advice. ?We were able to solve it albeit still with some slowness using different email providers.

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Yes I did that and in every case it said SENT.? ?The invitees both claim they did not receive them and that they checked junk folders, etc....but who knows.? I sent the invites again and this time both of them did reply and join the group.? ?I am about to issue 20 new invites and will see if there seems to be a problem....that should be a meaningful sample.

Michael,

Yes I did that and in every case it said SENT.

"Sent" is conclusive.

It means that Groups.io's outbound server connected to the inbound server of the invitee's email service, delivered the invitation, and the inbound server reported "success" for the transaction.

At that point the invitee's email service has possession of the invitation - whether the invitee can him/herself find it there is completely out of Groups.io's (and your) control.

I sent the invites again and this time both of them did reply and join
the group.

Well that's good.

I am about to issue 20 new invites and will> see if there seems to be
a problem....that should be a meaningful sample.

If any of those end up with "Sent" status, but the invitee claims not to find it, about the best you can do is advise him/her on what to look for, and, if you are familiar with the service he/she is using, where to look for it.

It is possible that an invitee using a desktop or mobile app to read email may have to visit his/her service's web site to find the place where such messages are stored when they aren't put in his/her Inbox.

Shal


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Barry,

I also had the same aspiring subscriber (the same one for whom the
invite failed due to messaging limit) send a request to subscribe
using the format <[email protected]>. But, after 30
minutes or so, I (as the group owner) didn't receive that request
either.

This part of your topic seems to have been lost.

There are some things you need to know.

The +subscribe message isn't forwarded to anyone. It is handled by automation.

The automation sends back a confirmation request.

The aspiring subscriber must receive and respond to that confirmation request, else no further action is taken. This is to guard against spambots and other mechanisms which may send a fraudulent +subscribe command with a spoofed From address.

From what you said this may be where the process failed - the person either didn't receive the request, or received it after a long delay (that same "try again later" error code from the screen shot in your first post), or the person didn't see it or recognize that they needed to take that next step.

When the person responds to the confirmation request, and if the group has restricted membership, the automation sends back the group's Pending notification, adds the person to the group's Pending Members list, and triggers notices to the group mods' and owners about the pending member (those who've checked the appropriate notification box in their subscription).

If the group does not have restricted membership the automation sends back the group's Welcome message, adds the person to the group's Members list, and triggers notifications to the owners and mods of a new member.

Shal


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