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A group member on gmail reports that she has had no emails from my groups.io group since the beginning of April. She is on fully featured digest. Her last email was delivered at 6.03pm and has the response "2.0.0 OK 1556154235 e11si20570006pfd.88 - gsmtp".

Does this mean that a digest has been delivered to her email address today and that it has probably gone into her gmail Spam mailbox? Her email address is correct and corresponds to that on the Members list.

Margaret
in the UK

It should make no difference if it's the digest coming in, or a Private response from a member.

I would be going in to the web interface, to any message she's ever sent to the group, and try to send her a private response from there, then see if that lands in Spam.? If stuff is going to spam, she should be able to check that without even having to do this test, and should "unmark" as spam any and all messages from Groups.io that are in her Spam folder.

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I have 4 members that haven't responded to our groups email since we migrated from Yahoo at the beginning of Dec. 2019 that had the gsmtp code. I assumed from the research above they were receiving the email but it was going into their spam. Then I checked my own email to see what the normal code looked like and it had the gsmtp code at the end and I received the email ok.

?

Message[CCABOD] 2023 National Specialty in Ft. Wayne, INDelivered10:38amResponse2.0.0 OK 1578242329 w8si60276258pgh.217 - gsmtp

Larry,

On Jan 5, 2020, at 12:49 PM, Larry Parsons <parsonsusa@...> wrote:

I have 4 members that haven't responded to our groups email since we migrated from Yahoo at the beginning of Dec. 2019 that had the gsmtp code. I assumed from the research above they were receiving the email but it was going into their spam.

Email 'going into their spam' is received, however the 'receiver' isn't actually finding it.

Everyone should think of Email as a package delivery. Usually, as expected, it goes to their front door (Inbox), however sometimes their 'mailman' leaves it at their side door (SPAM or Junk folder) or their rear door (Trash folder). If they don't check all of their doors, the package may or may not be taken by someone else, e.g. their email provider/client's default practice of automatically emptying their SPAM, Junk, and/or Trash folders.

If it is never received, then the questions are:
-was it misdirected (to the wrong address)
-was it refused (by their email provider/client)
-was it returned (marked SPAM and reported to the sending service, sometimes by email provider/client without showing it to the customer)
-did the email provider/client or delivery vehicle or service break down and/or lose it
These are usually 'bounces'.


Best email practices are:
-users should check their SPAM, Junk, and Trash folders every time they check their Inbox - at least once a day.
-never mark a Groups.io email as SPAM or Junk - instead report offending messages to their Group <[email protected]>
-always unmark and move any Groups.io email marked as SPAM or Junk to their Inbox - then read and/or delete it

Michael

On 2020-01-05 at 9:49 AM, Larry Parsons <parsonsusa@...> wrote:

I have 4 members that haven't responded to our groups email since we
migrated from Yahoo at the beginning of Dec. 2019 that had the gsmtp
code. I assumed from the research above they were receiving the email
but it was going into their spam. Then I checked my own email to see
what the normal code looked like and it had the gsmtp code at the end
and I received the email ok.

gsmtp is the technical name of part of Google's email service. All "gsmtp" alone tells you is that the email is hosted by Google, even if it doesn't end with @gmail.com.

You'll need to look at the rest of the details to see whether the message was accepted or not and continue diagnosing from there (e.g. misplaced, ended up in spam, deleted, not interested and ignoring).

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Christopher W. <lists@...>

Larry,

Then I checked my own email to see what the normal code looked like
and it had the gsmtp code at the end and I received the email ok.

Response
2.0.0 OK [...] - gsmtp

Correct, that's a successful delivery.

But as Michael said that doesn't tell you what Gmail did with the message once they accepted the delivery. The sender is never told whether the message is delivered to the Inbox, to Spam, or whatever.

Shal


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