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Inactive User Message

 
Edited

Tried to direct add a new member. She has never been a member before. I got this message:


The following email addresses had errors:

jexx@...: Inactive user

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I searched your history but it didn't give me any clues as to how to solved this problem, I tried it twice.

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Bob Avallone

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I have seen that message. I means the user is still in the RI state and won't be allowed to do/join anything until the reverification is complete. The error text is opaque at best!

best, Malcolm.


On 02 December 2024 21:28:48 (+00:00), Bob Avallone wrote:

[Edited Message Follows]
[Reason: deleted / altered the email address incorporated into the body of the post]

Tried to direct add a new member. She has never been a member before. I got this message:


The following email addresses had errors:

jexx@...: Inactive user

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I searched your history but it didn't give me any clues as to how to solved this problem, I tried it twice.

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Bob Avallone

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Malcolm Austen -- malcolm.austen@...
 

On Mon, Dec 2, 2024 at 04:27 PM, Bob Avallone wrote:

I searched your history but it didn't give me any clues as to how to solved this problem, I tried it twice.

Did you check in Admin, Members in your own site?
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In a search in Help, Group Owners for the word inactive, I also see this:
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Note: In the User Status column of the downloaded list, a value of user_status_inactive means the user¡¯s Groups.io account was disabled by Groups.io management. The subscription records associated with an inactive account remain in the system and are accessible only by Groups.io management.
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According to this Beta post -
inactive means deactivated (by Groups.io Management).
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I don't know if you can find out why she was deactivated but possibly for violating the terms of service, conduct.
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Frances
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Help available from Groups.io help and GMF wiki.

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