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I need help with my new email address

[email protected] All Messages By This Member #49346 Dear all, I have a new email address and have just changed it in the settings on groups.io. I was asked to confirm that my old and new email addresses would be merged, which I did. However, none of the lists I am subscribed to with my old address are displayed under my new address, nor is the group I created and manage. Can anybody help me? Kind regards, Gabi *** Gabriele Fran?ois Mod's note: Signature with private info removed.
Frances All Messages By This Member #49347 On Thu, May 29, 2025 at 02:06 PM, francois-fachuebersetzungen@... wrote: I have a new email address and have just changed it in the settings on groups.io. I was asked to confirm that my old and new email addresses would be merged, which I did. However, none of the lists I am subscribed to with my old address are displayed under my new address, nor is the group I created and manage. The Help says that a merge request only is made if the new address is already in use with Groups.io So that should have been okay. ? However, is it possible you made a typo?? ? There is a help page about typos in email addresses -? /helpcenter/manual/membersmanual/accounts/accounts_recovering.htm ? Can you try and report back? Frances ? -- Help available from /helpcenterand GMF wiki. ?
Bruce All Messages By This Member #49348 Edited On Thu, May 29, 2025 at 02:06 PM, francois-fachuebersetzungen@... wrote: I have a new email address and have just changed it in the settings on groups.io. I was asked to confirm that my old and new email addresses would be merged, which I did. If it didn't work, you're lucky. I don't recommend merging accounts. Starting over.... ? Assuming you really haven't done much with this new account yet, just log in using the new account and delete it. ? /helpcenter/single/accounts/accounts_deleting.htm? ? Then log in under the old address and repeat the "Change Email" process. ? /helpcenter/single/accounts/accounts_email_changing.htm? ? You have to provide the new email address. A confirmation email will be sent to that address. You have to click on a link in that email to complete the process. If you don't, then nothing happens. ? This is all predicated on your ability to log in under the old address. If you can't do that, then none of this is going to work. ? Hope this helps, Bruce?? Check out the groups.io Help Center?and?groups.io Owners Manual

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