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Good morning, I tried o logon last night and had to email the link to login.I tried to login this morning and had to resend the link to me once again.? Can you please let me know how I can select Groups.io and login regularly without requesting the link to login.

Thanks
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Ellen Bourne

Hi Ellen,

if you do not have a password defined, you should be taken to your account profile settings after logging in with the link.? A message at the top of the screen should prompt you to create a password so just enter one and use the blue button just below the password field to create/update it.? After that you should be able to login without having to resort to using the link.?? If you don't see the account profile page initially after using the login link it's easy to get to by clicking on your user name in the top-right corner and then selecting Account.

Andy

On Tue, Feb 12, 2019 at 07:17 AM, Ellen Bourne wrote:

I tried to logon last night and had to email the link to login. I tried to login this morning and had to resend the link to me once again.? Can you please let me know how I can select Groups.io and login regularly without requesting the link to login.

Ellen -- The subject line suggests that you could not log in at all. Were you successful in logging in using the emailed link, or not?

Once you are successfully logged in, you can set a password. Go to?/account, enter a password in the box, and click Change Password. Having done that, the next time you log in you can use either the password or the "email me" button. So you will have that option going forward.

Logons are stored as a browser cookie. If you used a new device or browser to access groups.io recently, it would have required you to log in again. Such behavior is normal.

Also, many mobile devices are configured to delete cookies as security against it being lost or stolen. If you are using a device that is set up this way, you will have to change your settings to make cookies persistent. More information on the device and browser would be needed.

Finally, the unscheduled system downtime that has occurred over the past three days has caused me (and perhaps some others) to have to re-login when that normally wouldn't have been required. That may have happened to you as well.

I hope something in here helps.

Regards,
Bruce
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The system Help is your friend.??/static/help

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Ellen Bourne

"When things in your life are not adding up, it's time to start subtracting."