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Hello -- I own/manage a group on groups.io.? I've been able to upload large-ish zipfiles up to 80MB to the Files section of the group without difficulty, but now I'm trying to upload a 325 MB file (well under the cap of 500 MB) and am getting nowhere.? I go through the New File dialogue and click on the Add button.? Nothing happens in the web page itself, but up on the page's tab on the browser's tab bar, I start seeing a spinning circle, suggesting something is actively happening.? But the spinning never stops, and I never see any indication that the upload has completed.? The same behavior is seen in Chrome, Edge, and Firefox, all with their latest versions. I have a 1 Gbps net connection and can upload files of this size to Google Drive in a minute or two, but this upload to groups.io hasn't completed after the 30 minutes, even 60 minutes, that I've allowed it before cancelling it -- and no meter bar is provided, so I can't tell if the upload is actually making any progress at all. The uploads of other, smaller zipfiles I've done in the past have all completed within seconds to a minute or two at most.? Even with the addition of this large file, my storage consumption in the group will still be a tiny fraction of the group's storage quota.? There are some photos in the zipfile, and yes, I've checked the box in the group's Settings/Admin/Features/Files to allow photos in the Files section.? An effort to contact [email protected] yielded no response; so much for paying to get better service, I guess.? Lesson learned. Does anybody in this managers' forum have any suggestions for getting this upload to work?? I'm aware of the options for establishing a link in the group's Files section to a site for this file on other storage systems, but there are reasons why I'd prefer to put it in the group's Files section rather than on some other storage site, and I can't see what's preventing me from accomplishing that with this file. -- Larry Afrin, M.D. drafrin@...
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On Sun, Sep 25, 2022 at 12:21 PM, Dr. Afrin wrote:
I've been able to upload large-ish zipfiles up to 80MB to the Files section of the group without difficulty, but now I'm trying to upload a 325 MB file (well under the cap of 500 MB) and am getting nowhere.
Uploads sometimes "time out." Try doing it when server load is low...4 AM EDT or something like that. Good luck, Bruce
Check out the groups.io Help Center?and?groups.io Owners Manual
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Thanks, Bruce.? I'll try it.? Yours is the only suggestion I've
gotten so far.? Thank you.
-- LBA
On 9/26/2022 4:50 PM, Bruce Bowman via
groups.io wrote:
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Show quoted text
On Sun, Sep 25, 2022 at 12:21 PM, Dr. Afrin wrote:
I've been able to upload large-ish zipfiles up to 80MB
to the Files section of the group without difficulty, but now
I'm trying to upload a 325 MB file (well under the cap of 500
MB) and am getting nowhere.
Uploads sometimes "time out." Try doing it when server load is
low...4 AM EDT or something like that.
Good luck,
Bruce
Check out the groups.io Help Center?and?groups.io
Owners Manual
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On Mon, Sep 26, 2022 at 11:17 PM, Dr. Afrin wrote:
Yours is the only suggestion I've gotten so far.
Here's another one: try uploading a small file, such as a single A4 page (or equivalent)? Chris?
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Thanks, Chris.? As I noted in my original posting, small files
upload fine.
-- LBA
On 9/27/2022 2:35 PM, Chris Jones via
groups.io wrote:
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Show quoted text
On Mon, Sep 26, 2022 at 11:17 PM, Dr. Afrin wrote:
Yours is the only suggestion I've gotten so far.
Here's another one: try uploading a small file, such as
a single A4 page (or equivalent)?
Chris?
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On Sun, Sep 25, 2022 at 11:21 AM, Dr. Afrin wrote:
Does anybody in this managers' forum have any suggestions for getting this upload to work?
I tried a couple of test files the last couple of days, mid afternoon central US time.? The 161MB file uploaded fine, the 311MB file went through the paces, but wasn't actually uploaded and no message in the log.? I ended up on a blank editfiles page which I don't recall seeing before.? I've only got 1Mbps upload, so it took awhile... BTW, I presume you have a paid group.? Basic (free) groups have a limit of 100MB per file. Duane -- Lots of detailed information can be found in the Owners Manual and Members Manual.
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Yes, I have a paid group.? Sounds like you're having a problem
similar to (though not precisely the same as) I'm having.? If
nothing else, glad to know it's not me or anything in my local
network.? Sounds more like a groups.io problem, but I will still try
a 4:00 a.m. upload when I can find the opportunity.
-- LBA
On 9/27/2022 3:27 PM, Duane via
groups.io wrote:
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Show quoted text
On Sun, Sep 25, 2022 at 11:21 AM, Dr. Afrin wrote:
Does anybody in this managers' forum have any
suggestions for getting this upload to work?
I tried a couple of test files the last couple of days, mid
afternoon central US time.? The 161MB file uploaded fine, the
311MB file went through the paces, but wasn't actually uploaded
and no message in the log.? I ended up on a blank editfiles page
which I don't recall seeing before.? I've only got 1Mbps upload,
so it took awhile...
BTW, I presume you have a paid group.? Basic (free) groups have a
limit of 100MB per file.
Duane
--
Lots
of detailed information can be found in the Owners
Manual and Members
Manual.
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FWIW, I tried the large (325MB) upload again, and this time I left
it running a bit longer than I had ever done before...and indeed
wound up with a blank .../editfiles page, just like you reported
with your 311MB file.
This is definitely a groups.io problem, but, even with a paid group,
I can't get any attention from [email protected].? Other than
putting my file on another storage site and just setting up a link
on groups.io to the other site (in other words, other than "giving
up") -- an option I said I have reasons to not prefer -- do I have
any other options to get this working properly in groups.io?
-- LBA
On 9/27/2022 3:27 PM, Duane via
groups.io wrote:
toggle quoted message
Show quoted text
On Sun, Sep 25, 2022 at 11:21 AM, Dr. Afrin wrote:
Does anybody in this managers' forum have any
suggestions for getting this upload to work?
I tried a couple of test files the last couple of days, mid
afternoon central US time.? The 161MB file uploaded fine, the
311MB file went through the paces, but wasn't actually uploaded
and no message in the log.? I ended up on a blank editfiles page
which I don't recall seeing before.? I've only got 1Mbps upload,
so it took awhile...
BTW, I presume you have a paid group.? Basic (free) groups have a
limit of 100MB per file.
Duane
--
Lots
of detailed information can be found in the Owners
Manual and Members
Manual.
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LBA . . . On Tue, 27 Sep 2022 19:39:44 -0400, "Dr. Afrin" <drafrin@...> wrote: This is definitely a groups.io problem, but, even with a paid group, I can't get any attention from [email protected]. Perhaps make it a #bug report in Beta. Anyone else who encountered the same problem should reply to your bug report there and that should get Mark's attention. He's pretty good at fixing bugs but be sure to include all pertinent information on how to reproduce what you're experiencing. Donald ---------------------------------------------------- Some ham radio groups you may be interested in: /g/ICOM /g/Ham-Antennas/g/HamRadioHelp /g/Baofeng/g/CHIRP
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Donald -- Thanks very much for your suggestion.? Sorry to be slow about this, but I admin just a single, relatively small group and haven't had any significant problem with groups.io before (this is my first time in the GroupManagersForum, since [email protected] wouldn't respond).? I know just barely enough to get basic stuff done administering my group, so I'm not entirely sure how to go about "making it a #bug report in Beta."? If what you're referring to is some other channel to get the attention of the chief developer (I'm presuming that's who "Mark" is?), then I'd like to do that, but I don't understand how to translate "make it a #bug report in Beta" into action.? Can you elaborate at least a bit?? Appreciate your time.? Then, once I've reported it, Duane hopefully will report his identical experience, and maybe our two reports, as you suggested, will finally get this issue the attention it needs to get fixed. -- LBA
On 9/27/2022 8:25 PM, Donald Hellen via groups.io wrote: LBA . . .
On Tue, 27 Sep 2022 19:39:44 -0400, "Dr. Afrin" <drafrin@...> wrote:
This is definitely a groups.io problem, but, even with a paid group, I can't get any attention from [email protected]. Perhaps make it a #bug report in Beta. Anyone else who encountered the same
problem should reply to your bug report there and that should get Mark's
attention. He's pretty good at fixing bugs but be sure to include all pertinent
information on how to reproduce what you're experiencing.
Donald
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On Tue, Sep 27, 2022 at 10:07 PM, Donald Hellen wrote:
Perhaps make it a #bug report in Beta. Anyone else who encountered the same
problem should reply to your bug report there and that should get Mark's
attention.
I was able to successfully upload a 349 MB file to my Premium group at 5:05 AM EDT. Regards, Bruce
Check out the groups.io Help Center?and?groups.io Owners Manual
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Thanks, Bruce.? I'll give it another try, but, still, it's clear
there's something wrong with this aspect of the system, and even if
there really were some network congestion occasionally preventing
successful uploads, there would seem to be opportunities here to
improve the system's programming in how it deals with that sort of a
situation (for example, provide an upload meter bar, as Google Drive
does) rather than just endlessly "spin" or arrive at a totally blank
.../editfiles page.
I hope Donald (or somebody else) today will explain to me how to
"make it a #bug report in Beta."
-- LBA
On 9/28/2022 5:08 AM, Bruce Bowman via
groups.io wrote:
toggle quoted message
Show quoted text
On Tue, Sep 27, 2022 at 10:07 PM, Donald Hellen wrote:
Perhaps make it a #bug report in Beta. Anyone else who
encountered the same
problem should reply to your bug report there and that should
get Mark's
attention.
I was able to successfully upload a 349 MB file to my Premium
group at 5:05 AM EDT.
Regards,
Bruce
Check out the groups.io Help Center?and?groups.io
Owners Manual
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On Wed, Sep 28, 2022 at 06:18 AM, Dr. Afrin wrote:
explain to me how to "make it a #bug report in Beta."
Join the and post it as a #bug.? I tried my large file again this morning, 05:37-06:13 CDT, and still went to the blank editfiles page. Duane -- Lots of detailed information can be found in the Owners Manual and Members Manual.
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At 7:00 AM EDT, I could not upload my 325 MB file to my Premium
group.? Same behavior, ending up at a blank .../editfiles page.
-- LBA
On 9/28/2022 5:08 AM, Bruce Bowman via
groups.io wrote:
toggle quoted message
Show quoted text
On Tue, Sep 27, 2022 at 10:07 PM, Donald Hellen wrote:
Perhaps make it a #bug report in Beta. Anyone else who
encountered the same
problem should reply to your bug report there and that should
get Mark's
attention.
I was able to successfully upload a 349 MB file to my Premium
group at 5:05 AM EDT.
Regards,
Bruce
Check out the groups.io Help Center?and?groups.io
Owners Manual
|
On Wed, Sep 28, 2022 at 07:18 AM, Dr. Afrin wrote:
it's clear there's something wrong with this aspect of the system, and even if there really were some network congestion occasionally preventing successful uploads, there would seem to be opportunities here to improve the system's programming in how it deals with that sort of a situation (for example, provide an upload meter bar, as Google Drive does) rather than just endlessly "spin" or arrive at a totally blank .../editfiles page.
I don't know what you mean by "endlessly spin." In Chrome, I'm not seeing any busy indicator at all. I used the Browse button to select the file instead of drag-and-drop. I clicked the Add button ONCE and walked away. When I came back about three minutes later, it had been uploaded. Hope this helps, Bruce
Check out the groups.io Help Center?and?groups.io Owners Manual
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I should also mention that I was uploading a ZIP file. What kind of file are you uploading? It could be that the dialog is first having to read the entire file just to render a thumbnail image. Bruce
Check out the groups.io Help Center?and?groups.io Owners Manual
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LBA . . . On Wed, 28 Sep 2022 07:05:29 -0400, "Dr. Afrin" <drafrin@...> wrote: I hope Donald (or somebody else) today will explain to me how to "make it a #bug report in Beta." Join this group: if you don't want to get all messages individually, you can get the digest or no mail, and read messages on the group site. However you set it up, post a new message and your subject line should be something like: #bug unable to upload large files in the body text of the message, explain the problem, what you do to experience the problem, what you expect to happen, what actually happens. That's all. The hashtag "#bug" makes it a bug report and discussion topic. Donald ---------------------------------------------------- Some ham radio groups you may be interested in: /g/ICOM /g/Ham-Antennas/g/HamRadioHelp /g/Baofeng/g/CHIRP
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One of the difficulties in troubleshooting this kind of problem is it may not be entirely a groups.io issue. It probably depends on the upload speed of your connection in addition to how busy the groups.io server is. Posting the results of an upload and download speed test in the problem description may help in understanding the issue.
Best, Marv
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I would also include the browser used, the internet provider, and anything else that might be even remotely associated with the problem. Donald On Wed, 28 Sep 2022 10:18:30 -0700, "Marv Waschke" <marvwaschke@...> wrote: Posting the results of an upload and download speed test in the problem description may help in understanding the issue. ---------------------------------------------------- Some ham radio groups you may be interested in: /g/ICOM /g/Ham-Antennas/g/HamRadioHelp /g/Baofeng/g/CHIRP
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Bruce
Duane
Marvin Waschke