Are owners/Moderators notified when someone resubscribes
开云体育We had a member that was unsubscribed due to the SPAM filter and was rather upset over it. If a member uses the link sent to re -subscribe will owners/moderators be notified so that we can put them on moderation or will they be given the same privileges that they had before the SPAM filter unsubscribed them? ? Thanks, Ken ? 2Ch 7:14 “If my people, which are called by my name, shall humble themselves, and pray, and seek my face, and turn from their wicked ways; then will I hear from heaven, and will forgive their
sin, and will heal their land.” ? |
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Ken,
If a member uses the link sent to re -subscribe will owners/moderatorsYes. Subject: Subscriber has rejoined [email protected] (Of course, naming the posting address of your group, rather than GMF) so that we can put them on moderation or will they be given the sameTheir subscription settings are retained, including Posting Privileges. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Shal,
Their subscription settings are retained, including Posting Privileges.Thank you for clearing that up for me. In our case this member has been hesitant to post to the group and the auto-Unsubscribe-message coincidently went out the day after their first post. I believe the member read the auto post as saying that they were unsubscribed due to posting a message the owners thought was SPAM. In our case the member's primary language is English, thus a language barrier is not the issue. I believe the member quickly read the auto-message, read what they had "FEARED MAY" be the reaction to their post and reacted emotionally to what they "THOUGHT" was intended in the auto-message. I'd like to suggest four small changes, including strategic CAPITALIZATION, to the message to ensure our members read it as intended. I don't think we can be too simplistic when telling a member that they have been removed from a group. You have been automatically removed from the GROUPNAME because "YOUR" Email Service Provider reported to us that one or more messages "SENT TO YOU" from GROUPNAME has been marked as spam "BY YOU OR YOUR E-MAIL PROVIDER and NOT DUE TO ANY POST FROM YOU". We suggest that you check your spam box as soon as possible to see if "YOUR" Email Service Provider has diverted legitimate messages into it. Ken "Silence in the face of evil is itself evil: God will not hold us guiltless. Not to speak is to speak. Not to act is to act." Dietrich Bonhoeffer |
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Ken, In our case this member has been hesitant to post to the group and the auto-Unsubscribe-message coincidently went out the day after their first post. Ouch. I can see why he/she might jump to the wrong conclusion. It might not be entirely coincidence. Some email services tend to view messages that arrive "From" your own email address as more likely to be spam. That potentially could have triggered the report back to Groups.io; but it really shouldn't have, or at least not until the message auto-deleted from the Spam folder.? I don't know if it would help, but you could point the member to GMF's wiki page on the subject: That might help him/her see the situation dispassionately. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
开云体育Hi Shal, ? Again thank you. Many of our members are NOT technical savvy and would be lost in a lot of what is posted on the FAQ. As a retired techy I have
written more than my share of overly technical papers to non-technical people and now I wish I had some of my critiquers available <SM>. ? Again thanks, Ken ? Old age is like a plane flying through a storm. Once you are onboard there's nothing you can do. _,_ |
开云体育>I think the best way to handle member upset over auto-unsubscibe is ? Bob, I agree we need to communicate with our members, but why not prevent the confusion so that we do not have to undo a mess. I'd rather lock the gate while the horses are penned up than to tell the rancher to lock his gate after his horses are out. ? Ken |
Ken Schweizer
Shal Farley