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Approving messages via email reply doesn't work anymore

 

Hi everyone, we are experiencing a strange behavior, that started last week. We can't seem to approve messages anymore via email. We are receiving the notification to approve the messages, but once we reply, the message doesn't go through. Anyone has any ideas on what might cause this?
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Thank you!
 

On Wed, Nov 20, 2024 at 09:27 AM, RHSC Communications wrote:
We can't seem to approve messages anymore via email.
I've just tested this on one of my subgroups and it's working fine.? Have you checked your Activity Log to see what it say in there?? Has a Mod edited the pending message to claim it? If so, you cannot approve it by email then.
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Regards
Andy
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On Wed, Nov 20, 2024 at 09:27 AM, RHSC Communications wrote:
We can't seem to approve messages anymore via email.
How many people are "we"? Or to put it another way, how many people are unable to moderate by email? Is it perhaps the "royal we"? If it is the royal we are you trying to pass messages by sending from the wrong email address?? It seems improbable that more than one person would slip up that way at the same time.?
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As Andy Wedge suggested a look at the Activity log might provide an answer, or at least point towards one.
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Chris?
 

On Wed, 20 Nov 2024 04:40:43 -0800, "Chris Jones via groups.io"
<chrisjones12@...> wrote:

If it is the royal we are you trying to pass messages by sending from the wrong email address? It seems improbable that more than one person would slip up that way at the same time.
This could be possible if you have messages sent to an address which
is not associated with a GIO account and that group. You would see the
notification, but replying from that forwarded address would do
nothing. I'm just mentioning this in case this is your source of
trouble.

Checking the activity log should tell you more.

Donald




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