Rejected Reject Message

When rejecting unsuitable member applications by forwarding the application to the reject address using Gmail, I've had an "address not found" on at least two occasions. Is this a fault or am I doing something wrong? I've been able to successfully reject by using the site.?

Message received is below (I've changed some of the numbers for security)

Happy New Year,

Ian

Address not found

Your message wasn't delivered to?mogs%2Bsubreject%2B9777640%2B309%2B270674277[email protected]?because the address couldn't be found or is unable to receive email.

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? Ian Gillis C Eng MIET

#36035

On Fri, Jan 1, 2021 at 11:21 AM, Ian Gillis wrote:

I've been able to successfully reject by using the site.?

I may have misread your post but am I correct in thinking that on this and perhaps other occasions you have used a personal gmail address to send a rejection rather than simply use the Groups.io template?

I think the answer is simple; the address that had "applied" and to which you replied was a spammer and the address effectively bogus. I was thus rejected by the recipient email server, and notified you as the sender of that rejection. Had you sent it from the Groups.io templatre it would still have been rejected, but you would not have seen that rejection, although Groups.io may well have been notified.

As an aside I would add that I see using a personal email address for group business such as this as seriously unwise. Had your mail been delivered then you would have handed a possible trouble - maker your personal address which could then be abused (i.e. spammed). Using a personal address with established group members (who will be something of a "known quantity") is probably OK, but not with a total unknown such as a random applicant.

Chris

#36036

Hi Chris,

Thank you for your response; however I think you may have misunderstood. The email to which I responded was the standard member approval message from which includes the following instructions:

"To approve this member via email, simply reply to this message.

To reject this member via email, forward this message to: (address here)"

Both of these actions use my personal email address to communicate with the server and NOT the applicant. I see no problems here - I have used it many times before. However the "reject member" address returns the error message that I quoted, also a bounce?message "Remote-MTA: dns;?. (45.79.81.153, the server for the domain?.)

Diagnostic-Code: smtp; 510………"

So, is this a fault or not?

regards,

Ian

Show quoted text

On Fri, 1 Jan 2021 at 13:49, Chris Jones via <chrisjones12=[email protected]> wrote:

On Fri, Jan 1, 2021 at 11:21 AM, Ian Gillis wrote:

I've been able to successfully reject by using the site.?
I may have misread your post but am I correct in thinking that on this and perhaps other occasions you have used a personal gmail address to send a rejection rather than simply use the Groups.io template?

I think the answer is simple; the address that had "applied" and to which you replied was a spammer and the address effectively bogus. I was thus rejected by the recipient email server, and notified you as the sender of that rejection. Had you sent it from the Groups.io templatre it would still have been rejected, but you would not have seen that rejection, although Groups.io may well have been notified.

As an aside I would add that I see using a personal email address for group business such as this as seriously unwise. Had your mail been delivered then you would have handed a possible trouble - maker your personal address which could then be abused (i.e. spammed). Using a personal address with established group members (who will be something of a "known quantity") is probably OK, but not with a total unknown such as a random applicant.

Chris

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? Ian Gillis C Eng MIET

#36038

On Fri, Jan 1, 2021 at 11:21 AM, Ian Gillis wrote:

by forwarding the application to the reject address

Therein lies your problem.? The notification message you receive contains a mailto: link for rejecting messages. If you click it it will generate an empty email that you just send to reject a message. If you try and forward the notification message to the reject address you get a non-delivery report.? Just follow the instructions in the notification email and you'll be fine.

Regards
Andy

#36040

It could be a bug but, if the link above is literally what you're seeing, that is a problem.

Where "%2B" appears four times, each should actually show a "+" sign. The mail server will not accept "%2B" as a delimiter and could cause the message to be rejected the way you have reported.

You can confirm this by making sure the "To" address (of the email you create after clicking the link) correctly shows "+" symbols in place of the "%2B" obfuscation.

If you do that and it still happens, I would report it in??and tag it as a bug.??
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Jim

#36041

On Fri, Jan 1, 2021 at 02:12 PM, Ian Gillis wrote:

"To approve this member via email, simply reply to this message.

To reject this member via email, forward this message to: (address here)"

Ah; thanks for the clarification; the implication is that the "reject" address was somehow defective.

Have you looked at your group's Pending Members list to see if the failed application has in fact been deleted or if it remains in place awaiting action?

A look in your Activity log might also be helpful.

Chris

#36043

On Fri, Jan 1, 2021 at 05:02 PM, Andy Wedge wrote:

If you try and forward the notification message to the reject address you get a non-delivery report.?

I should clarify my own statement and say that you increase the likelihood of getting a non-delivery report by entering an incorrect address.

Andy

#36045

On Fri, Jan 1, 2021 at 11:02 AM, Andy Wedge wrote:

The notification message you receive contains a mailto: link for rejecting messages.

The message clearly says to Forward the message to the address given in order to reject the pending message (same as for Pending Subscriptions.)? If a mailto: link has been created from it, that would be a function of the email program used to read it.

Duane
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The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki

#36057

OK, I think Andy, Chris, Duane and particularly Jim have cracked it.

If I just click the link in the approval/rejection message then the mailto address has plusses not "%2B"s.?

If, on the other hand, I follow the instruction in the message, copy the link and forward the mail to a pasted forwarding address, then the "%2B"s appear in the address and the mail is rejected.

Maybe the "forward" should be reworded to stop dumb old geezers like me taking them too literally?

regards,

Ian

Show quoted text

On Fri, 1 Jan 2021 at 18:19, Duane <txpigeon@...> wrote:

On Fri, Jan 1, 2021 at 11:02 AM, Andy Wedge wrote:

The notification message you receive contains a mailto: link for rejecting messages.
The message clearly says to Forward the message to the address given in order to reject the pending message (same as for Pending Subscriptions.)? If a mailto: link has been created from it, that would be a function of the email program used to read it.

Duane
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The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki

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? Ian Gillis C Eng MIET

#36060

On Sat, Jan 2, 2021 at 04:01 PM, Ian Gillis wrote:

If, on the other hand, I follow the instruction in the message, copy the link and forward the mail to a pasted forwarding address,

I can't see anything about forwarding the email in the instructions.? If you right-click the link and select copy you can end up with the mailto: tag being included and if you paste that into the To: field on a new email then the address will be invalid. I have not been able to do anything (so far) that ends up with %2B in the address though.

Andy

#36061

On Fri, Jan 1, 2021 at 05:19 PM, Duane wrote:

The message clearly says to Forward

Arrgh!. I was looking at a pending message notification.

Andy

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Rejected Reject Message

When rejecting unsuitable member applications by forwarding the application to the reject address using Gmail, I've had an "address not found" on at least two occasions. Is this a fault or am I doing something wrong? I've been able to successfully reject by using the site.?

Address not found