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Anyone know how much of a queue there is now (and how long a wait) to have messages uploaded to a Premium group?

I upgraded a group (created 2020-01-14) to Premium ($220 payment) on 2020-10-15.
(Upgrade confirmed in Billing section with 2020-10-15 renewal date)

I emailed <[email protected]> Fri 2020-01-16 6:09pm EDT to upload 2 zip files of messages (attached)
my YahooGroups GetMyData download, and 2019-12-29 to 2020-10-15 message in (we think) mboxrd ) format.
(message receipt confirmed "Your request (15549) has been received and is being reviewed by our support staff.")

Members are getting restless waiting for the messages upload to use Groups.io instead of YahooGroups...

I just replied to confirmation messages asking:
"Please advise where we are in the queue (and when) to have our archived messages uploaded to <group name>"

Thanks,
Michael

On Wed, Oct 21, 2020 at 02:36 AM, Michael Pavan wrote:

Anyone know how much of a queue there is now (and how long a wait) to have messages uploaded to a Premium group?

I wouldn't think there's much, if any, of a line.? One thing I noticed in Mark's message is "I ask that people put their archive on a file sharing service, like Dropbox, and then send a link to that to support, because sending large files over email, especially to the CRM system I use for support, does not work very well."? Maybe there was a problem with the files you attached?


Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki

On Oct 21, 2020, at 7:14 AM, Duane <txpigeon@...> wrote:

On Wed, Oct 21, 2020 at 02:36 AM, Michael Pavan wrote:
Anyone know how much of a queue there is now (and how long a wait) to have messages uploaded to a Premium group?
I wouldn't think there's much, if any, of a line. One thing I noticed in Mark's message is "I ask that people put their archive on a file sharing service, like Dropbox, and then send a link to that to support, because sending large files over email, especially to the CRM system I use for support, does not work very well." Maybe there was a problem with the files you attached?

The Attachments (24.6 MB and 4.6 MB) are in Apple Air Drop (long iCloud links) available until Nov 15, 2020, e.g.
<>messages.zip

I could also put them into Dropbox, but there has been no response from Groups.io saying a different file sharing service was required or desired...

I'm trying to just be a patient Groups.io member and Owner, but members are getting restless waiting.
Do you think I should also post this to beta to make sure Mark sees that my Upload Service request seems to have been overlooked?


Also I should have said:
(Upgrade confirmed in Billing section with 2021-10-15 renewal date)
not 2020-10-15

Thanks,
Michael