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A member is not receiving IO emails.
He is set for single emails.
He is not bouncing according to IO.
It is not Spamming as this would unsubscribe him.
If I send a personal email he receives it.
If I send an email through IO as Group Owner he does not get it.

Any ideas?

Mick

I think he needs to check his spam folder.

On Mon, Apr 13, 2020 at 09:47 AM, Mick Anderson wrote:

A member is not receiving IO emails.
He is set for single emails.
He is not bouncing according to IO.
It is not Spamming as this would unsubscribe him.
If I send a personal email he receives it.
If I send an email through IO as Group Owner he does not get it.

Any ideas?

Mick

Yes, one or more of the 6 statements are incorrect for some reason or other. I vote for spam as the first choice. Just because he is not unsubscribed does not mean that the emails from GIO are not going to his spam folder.

You can also go to the member's email Activity list and see what it says for the latest email success/failure. That might give you other clues as to what is happening.
?
--
Gerald

On Mon, Apr 13, 2020 at 08:47 AM, Mick Anderson wrote:

A member is not receiving IO emails.

Mick -- See also?/g/GroupManagersForum/wiki/Not-Receiving-Messages

Regards,
Bruce

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Check out the new groups.io Help Center? ? ?See also the groups.io Owners Manual

One thing that is not in the document that Bruce Bowman posted is that some email servers can eat spam.
Comcast, Earthlink, Mindspring and probably other email servers have settings that delete detected spam instead of setting it aside in the spam folder. The user has to turn that setting off in the webmail interface.