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I have a couple members on my groups with Comcast email service. One tells me she is getting the messages from a couple of her IO Groups but none at all from the one I own. Her messages to the group come through, but none are getting back to her. She can only see them when she goes to the group website. Another member with Comcast tells me she is getting one or two messages a day and then maybe 20 or more the next. Both people have contacted Comcast and Comcast is telling them either they can't find anything wrong on their end or that it's a problem with the person's email program (MS Outlook). Neither of these people have changed anything on their end, so I tend to think it's Comcast. Anyone know more about this? It is so frustrating for these members. I have advised them to create a new email with Gmail or something else.
Annick

On Fri, Jan 10, 2020 at 04:00 PM, Annick Phillips wrote:

I have a couple members on my groups with Comcast email service. One tells me she is getting the messages from a couple of her IO Groups but none at all from the one I own. Her messages to the group come through, but none are getting back to her. She can only see them when she goes to the group website. Another member with Comcast tells me she is getting one or two messages a day and then maybe 20 or more the next. Both people have contacted Comcast and Comcast is telling them either they can't find anything wrong on their end or that it's a problem with the person's email program (MS Outlook). Neither of these people have changed anything on their end, so I tend to think it's Comcast. Anyone know more about this? It is so frustrating for these members. I have advised them to create a new email with Gmail or something else.
Annick

Hope this helps, Annick - see attached email.

/g/GroupManagersForum/wiki/Comcast.net

Frances

?
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Moving to Groups.io (without easy transfer)

GMF Wiki: (unofficial) Help for members (and would-be members) and group managers

I had a similar situation with Roadrunner email and the solution was
also similar. I had the option in the email setup on their web site to
have them mark in the subject line SPAM for those messages they
thought were spam but send them on to me and NOT put them in a spam
folder. I use an email client on my PC and occasionally see SPAM on
the subject line. As often as not, the email is not spam.

That was happening after they made a change a few years ago and I lost
some emails that way. I no longer have the problem.

Now I get all messages and I do the choosing of what's spam and what's
not. I don't mind the SPAM appended to some subject lines as it gives
me a heads-up to check to be sure.

Donald

On Fri, 10 Jan 2020 13:06:13 -0800, "Frances" <frances@...>
wrote:

Hope this helps, Annick - see attached email.

/g/GroupManagersForum/wiki/Comcast.net

----------------------------------------------------
Some ham radio groups you may be interested in:
/g/ICOM
/g/Ham-Antennas
/g/HamRadioHelp

I passed on the Wiki information to my member and now at least Comcast is not deleting the IO messages before they even hit her spam folder on their website. However they are now landing in the spam folder there so she has to contact them to ask how to mark them as "not spam" as she can't find a way to do that there. So there is some progress anyways and some of the emails are finally coming through to her.
Annick

I have Comcast email, and I believe that I'm getting all of my messages from all of my groups.? I do NOT use MS Outlook, so maybe that is the problem (both together).? I usually use Chrome, but I'm out of town and my laptop uses Firefox (my phone uses Chrome, too).?

Cheryl

Annick,

However they are now landing in the spam folder there so she has to
contact them to ask how to mark them as "not spam" as she can't find a
way to do that there.

If Outlook (or whatever email program) is retrieving messages using the POP protocol, it can only download messages that land in the user's Inbox. Those that land is Spam or other folders must be accessed through the email service's webmail interface.

A way around that is to select the IMAP protocol. Depending on your email program it might be a little more complicated to set up initially, but it gives you access to any or all of the folders in your email service account, including Spam and Trash.

Shal


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Help: /static/help
More Help: /g/GroupManagersForum/wiki
Even More Help: Search button at the top of Messages list

Shal, That is a good work-around for those who are more computer literate than my member. I also use MS Outlook with a POP setting, but when I go to my provider's? web interface, I can look at the spam folder there and mark any relevant emails as "not spam" and then it gets sent to my Outlook email. But this member having the Comcast problem is not finding a way at the Comcast web interface to mark an email in the spam folder as "not spam". Does anyone know if she is missing something, or is there no method at the Comcast web interface to do that?
Annick

If the mail is in the Comcast web Spam folder, you just move it to another folder, like Inbox, by dragging or using Move.

If it is not in there I think you have to call Comcast.

Linda Merle

If she is on her computer,? there is an icon that says not spam. If she is on her phone, there isn't an icon. Instead,? she had to move the email to her inbox. I have to do this with all of Shal's emails for some reason, since Comcast thinks all of his emails are spam.?
Cheryl?

On Fri, Jan 10, 2020, Annick wrote:

However they are now landing in the spam folder there so she has to contact them to ask how to mark them as "not spam" as she can't find a way to do that there.

And on Sat, Jan 11, 2020 at 12:18 PM, Cheryl replied:

If she is on her computer,? there is an icon that says not spam. If she is on her phone, there isn't an icon. Instead,? she had to move the email to her inbox. I have to do this with all of Shal's emails for some reason, since Comcast thinks all of his emails are spam.?
Cheryl?

I had the same problem with Comcast marking some of my Groups.io mail as spam. Yes, as several have pointed out, she can log into the web UI for her email and move the contents from the spam folder back to the inbox, but I couldn't find a simple way to notify Comcast that Groups.io mail isn't spam. What I ended up doing was going through the menu online until I found how to create a 'rule' that would automatically move anything from Groups.io from the Spam folder into the Inbox folder.

I consider myself a slightly-better than average computer user (but FAR from a professional IT and not even in the same league with the moderators and some other users of this group) and it took me a while to figure a solution. I can see where the average user that only wants to read their email (especially one like me that really doesn't want to read the mail on-line) would have difficulty setting this up. Why can't Comcast just create a button that allows 'mail from this domain' be not marked as spam? I know, rhetorical question.

Dave

I consider myself a slightly-better than average computer user (but FAR from a professional IT and not even in the same league with the moderators and some other users of this group) and it took me a while to figure a solution. I can see where the average user that only wants to read their email (especially one like me that really doesn't want to read the mail on-line) would have difficulty setting this up. Why can't Comcast just create a button that allows 'mail from this domain' be not marked as spam? I know, rhetorical question.

?

Dave

comcast.net whitelist

On Sat, Jan 11, 2020 at 09:28 PM, Laurence Marks wrote:

Given the knowledge of the terminology, I simply entered

comcast.net whitelist

into Google and received this many hits. Some said Comcast could whitelist a sender but not a domain ([email protected] but not [everything]@groups.io) by adding the sender to your address book.

?

But the one that seemed the most authoritative was this negative one at

Yup, but in every hit I found using those search terms, there was no useful information as to HOW to whitelist a sender, never mind a domain. And the second hit you linked above pointed part way to the solution I found, which was the source of my rant: once the mail goes into the Spam folder, I either have to read it on-line (which I pointed out is not my habit), or create a mechanism to move the "spam" back into the inbox so my email client recognizes it. Comcast does not help with any of that.

Dave